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Compare Forsta ''formerly Confirmit'' vs Alida

Comparison Summary

For Forsta ''formerly Confirmit'' vs Alida comparison, Our AI algorithm looked at 2419 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Forsta ''formerly Confirmit'' and Alida to solve their respective business needs.

Pros and cons of Forsta ''formerly Confirmit'' and Alida

Forsta ''formerly Confirmit'' is more suited to businesses that require Market Research and Collecting Feedback with Promotions where as Alida is focused towards Engaging Conversational Surveys and Collecting Feedback .

logo Forsta ''formerly Confirmit''

Focus area

Software Failure Risk

  • low

logo Alida

Focus area

Software Failure Risk

  • medium

About

Leading insight tools to boost your business

Customer experience and insights platform for broad feedback and deep insights from the customers.

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

52

50

Total Goals
(we found evidences for)

13

15

Top Processes

Evidences indicate better relative satisfaction



customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


campaign management

campaign analytics


social media management

social media analytics

engaging on social media

scheduling post to social media



communication management

tracking & monitoring communications

sending & publishing communications


training & onboarding


helpdesk management


generation of new leads





rating and review management


lifetime value management



courses & assessment

create learning path




relationship management


loyalty management


business development




content publishing


content management

content publishing


community building




category management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve efficiency

  • Manage risk

  • Improve visibility

  • Improve stakeholder relations

  • Increase customer life time value

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Grow market share

  • Establish thought leadership

  • Improve digital and social presence

  • Increase customer life time value

  • See 12 more

Top Channels

Channels Used

  • social media

  • phone calls

  • Twitter

  • promotions

  • mobile

  • website

  • e-mail

  • chat

  • mobile app

  • LinkedIn

  • games

  • offline

  • point of sale

  • See 10 more
  • social media

  • phone calls

  • Twitter

  • promotions

  • mobile

  • website

  • e-mail

  • chat

  • mobile app

  • LinkedIn

  • games

  • offline

  • point of sale

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting