Alida Overview

Alida, a Community-Centered Research Platform, focuses on putting the community at the core of market research. Better customer insights and experiences are delivered through this approach.

Use Cases

Customers recommend Engaging Conversational Surveys, Collecting Feedback, Advertisement, as the business use cases that they have been most satisfied with while using Alida.

Other use cases:

  • Market Research
  • Product Marketing
  • Generation Of New Leads
  • Collaboration
  • Loyalty Management
  • Communication Management
  • Helpdesk Management
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Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Alida.

Other priorities:

  • Acquire Customers
  • Improve Brand Engagement
  • Scale Best Practices
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Improve Employee Experience
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
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Alida Use-Cases and Business Priorities: Customer Satisfaction Data

Alida works with different mediums / channels such as Social Media, Twitter, and Promotions,

Alida's features include Embedded Survey Forms, Personalization, and Dashboard.

Reviews

"...The platform is built to be an extension of our brand and a collaborative way for our customers to engage and give us their feedback...." Peer review by User

Alida, Qualtrics Customer Experience, Cvent online survey, Toluna Start, SurveySparrow NPS, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Alida

Top Industries

  • Media Production
  • Research
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Alida is popular in Media Production, Research, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Alida Use Cases

How does Alida address your Engaging Conversational Surveys Challenges?

What Are the key features of Alida for Collecting Feedback?

What Are the key features of Alida for Market Research?

How does Alida facilitate Product Marketing?

33+ more Business Use Cases

74 buyers and buying teams have used Cuspera to assess how well Alida solved their Customer Feedback Management needs. Cuspera uses 1063 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Alida case study

Conde Nast
NA
Case Study Conde Nast

Audience insights combined with behavioral data accelerates content and product innovation, and helps identify revenue opportunities.

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Alida case study

Aurora Health Care
NA
Case Study Aurora Health Care

Aurora Health Care Replacing one size fits all with a personalized patient experience

Read More
Alida case study

Salomon
NA
Case Study Salomon

Outdoor retailer powerhouse, Salomon, combines Alida Sparq with CRM to understand big data's blind spots

Read More

Video

Alida Surveys: Creating & Editing Surveys

Video Thumbnail

Frequently Asked Questions(FAQ)

for Alida

What is Alida?

Alida is a Customer Experience Management and insights platform that empowers brands to collect and action both broad feedback and deep insights from the customers, to make decisions with them. It helps brands understand and act on their customers’ truth to improve customer experience, increase revenue and accelerate innovation.

Alida empowers brands to action customer feedback to constantly foster and deepen brand loyalty and advocacy. Its dynamic survey creator with over 25 different question types and an intuitive analytics interface to help brands drive better business outcomes with broad customer feedback and enables brands to create quick and engaging interactions with their customers to collect feedback or other preference data, drive calls-to-action (CTA), and engage through social media and other digital channels. It also allows to build and stay in touch with a highly engaged digital insight community of the brand’s advocates and provides the most up-to-date information about their community and the ability to monitor key performance indicators in real-time.

What is Alida used for?

Alida is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Increase Sales & Revenue by Engaging Conversational Surveys, Collecting Feedback and Advertisement .

What are the top features of Alida?

Embedded survey forms, Personalization and Dashboard are some of the top features of Alida.

Who uses Alida?

Alida is used by Media Production, Research and Retail among other industries.

What are Alida alternatives?

Where is Alida located?

Alida is headquartered at Vancouver, British Columbia.
lightning

Peers used Alida for Engaging conversational surveys and Collecting feedback

Alida Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.60/5 ★

Read Reviews (300)
Custom Reports

3.96/5 ★

Read Reviews (130)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.60/5 ★

Read Reviews (300)
Custom Reports

3.96/5 ★

Read Reviews (130)

Software Failure Risk Guidance

?

for Alida

Overall Risk Meter

Low Medium High

Top Failure Risks for Alida

Alida Profile

Company Name

Alida

Company Website

https://www.alida.com/

HQ Location

Vancouver, British Columbia

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

SERIES B