Overview: Forsta ''formerly Confirmit'' and Qualtrics CoreXM as Customer Feedback Management Category solutions.
In the landscape of customer feedback management, Confirmit Horizons and Qualtrics CoreXM each offer unique strengths for diverse business needs. Confirmit Horizons excels in detailed analytics and market research, catering effectively to large enterprises and consultancy firms. In contrast, Qualtrics CoreXM boasts widespread feedback collection and user-friendly onboarding, appealing to educational institutions and internet-based industries. Both solutions ensure comprehensive support but cater to different operational workflows and segment preferences.
Forsta ''formerly Confirmit'' and Qualtrics CoreXM: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Confirmit Horizons specializes in market research, feedback collection, and conversational surveys. Users appreciate its depth in engaging and following up with customers. read more →
Qualtrics CoreXM focuses on comprehensive feedback collection and helpdesk management. It excels at keeping customers engaged and offers strong follow-up capabilities. read more →
Business Goals
Confirmit Horizons helps businesses improve customer satisfaction and acquire new customers. It supports strategic expansion goals and aims to improve ROI. read more →
Qualtrics CoreXM is tailored for customer satisfaction enhancement and customer acquisition. It also helps in growing market share and building brand awareness. read more →
Core Features
Key features include advanced analytics and custom reporting. The platform supports extensive data import and export functionality with robust integration options. read more →
Qualtrics CoreXM is noted for its analytics, extensive custom reporting, and easy data migration. Integration capabilities are strong, augmented by training resources. read more →
Vendor Support
Confirmit Horizons offers 24/7 support with additional email, chat, and phone options available. This aligns with enterprise needs for constant availability. read more →
Qualtrics CoreXM provides comprehensive 24/7 support alongside email, phone, and chat solutions. Training and onboarding enhance its user support experience. read more →
Segments and Industries
Dominantly used by large enterprises and research firms, Confirmit Horizons appeals to sectors like management consulting and IT services. read more →
Qualtrics CoreXM is popular in the education sector and among internet companies. It serves a broad range of market sizes, from small to large enterprises. read more →
Operational Alignment
Confirmit Horizons fits the operational workflows of large enterprises and complex environments. It's designed for businesses that prioritize detailed research. read more →
Qualtrics CoreXM accommodates a wide variety of operations from mid-market to larger enterprises. Its flexibility suits businesses focusing on fast-paced feedback loops. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
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