In the landscape of customer feedback management, Confirmit Horizons and Qualtrics CoreXM each offer unique strengths for diverse business needs. Confirmit Horizons excels in detailed analytics and market research, catering effectively to large enterprises and consultancy firms. In contrast, Qualtrics CoreXM boasts widespread feedback collection and user-friendly onboarding, appealing to educational institutions and internet-based industries. Both solutions ensure comprehensive support but cater to different operational workflows and segment preferences.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.
Top use cases: Forsta (formerly Confirmit) vs Qualtrics CoreXM
Use cases tied to Forsta (formerly Confirmit) and Qualtrics CoreXM from verified data sources. Click any use case for supporting evidences.
| Forsta (formerly Confirmit) | Qualtrics CoreXM |
|---|---|
Top Capabilities: Forsta (formerly Confirmit) vs Qualtrics CoreXM
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Forsta (formerly Confirmit) vs Qualtrics CoreXM
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Forsta (formerly Confirmit) vs Qualtrics CoreXM
Share of peer evidence by company size for Forsta (formerly Confirmit) and Qualtrics CoreXM. Each product segments add up to 100%. Click any segment for supporting evidence.
| Forsta (formerly Confirmit) | Qualtrics CoreXM | |
|---|---|---|
| Key Capabilities Supported | Confirmit Horizons specializes in market research, feedback collection, and conversational surveys. Users appreciate its depth in engaging and following up with customers. → | Qualtrics CoreXM focuses on comprehensive feedback collection and helpdesk management. It excels at keeping customers engaged and offers strong follow-up capabilities. → |
| Business Goals | Confirmit Horizons helps businesses improve customer satisfaction and acquire new customers. It supports strategic expansion goals and aims to improve ROI. → | Qualtrics CoreXM is tailored for customer satisfaction enhancement and customer acquisition. It also helps in growing market share and building brand awareness. → |
| Core Features | Key features include advanced analytics and custom reporting. The platform supports extensive data import and export functionality with robust integration options. → | Qualtrics CoreXM is noted for its analytics, extensive custom reporting, and easy data migration. Integration capabilities are strong, augmented by training resources. → |
| Vendor Support | Confirmit Horizons offers 24/7 support with additional email, chat, and phone options available. This aligns with enterprise needs for constant availability. → | Qualtrics CoreXM provides comprehensive 24/7 support alongside email, phone, and chat solutions. Training and onboarding enhance its user support experience. → |
| Segments and Industries | Dominantly used by large enterprises and research firms, Confirmit Horizons appeals to sectors like management consulting and IT services. → | Qualtrics CoreXM is popular in the education sector and among internet companies. It serves a broad range of market sizes, from small to large enterprises. → |
| Operational Alignment | Confirmit Horizons fits the operational workflows of large enterprises and complex environments. It's designed for businesses that prioritize detailed research. → | Qualtrics CoreXM accommodates a wide variety of operations from mid-market to larger enterprises. Its flexibility suits businesses focusing on fast-paced feedback loops. → |
Forsta (formerly Confirmit) and Qualtrics CoreXM: Best activities based on customer satisfaction
Most deployed common Activities for Forsta (formerly Confirmit) and Qualtrics CoreXM
How efficiently Does Forsta (formerly Confirmit) and Qualtrics CoreXM manage your Market Research?
"...Confirmit s mobile solution has enabled us to solve very specific Market Research challenges and, quite simply, our decision to invest in Confirmit was the only logical choice to make...." Peer review by Mizuno Toshisada, Managing Partner, SurveyMy
"...We use Qualtrics for market research, and have found it to be the best data collection tool on the market...." Peer review by Jordan F., Research
What benefits does Forsta (formerly Confirmit) and Qualtrics CoreXM offer for Collecting Feedback?
"...My company uses the Confirmit Horizons platform to distribute and display the results of customer satisfaction surveys for one of our major clients...." Peer review by Verified User, Project Manager in Research & Development, Management Consulting
"...Change from a Net Promoter Score to a Net Promoter System...." Peer review by Mackenzie S., Consumer Electronics
How does Forsta (formerly Confirmit) and Qualtrics CoreXM address your Engaging Conversational Surveys Challenges?
"...It helps remind us these are real people we are dealing with on the other end of the phone and creates so much more empathy and engagement from staff...." Peer review by Declan Maher, Voice of Customer Lead, LGIAsuper
"...We use it for class registration and follow-up evaluations...." Peer review by Karen H., Program Coordinator, Sr., Education
Forsta (formerly Confirmit) in Action: Unique Activities
How can Forsta (formerly Confirmit) optimize your Campaign Management Workflow?
"...Confirmit is the platform we use to program and field market research surveys...." Peer review by Project Manager in Other
Qualtrics CoreXM in Action: Unique Activities
What makes Qualtrics CoreXM ideal for Helpdesk Management?
"...These are the nicest human beings at any support center you will EVER call...." Peer review by Preston S., Education
Integrations
Ecosystem partners each product commonly connects with.
Forsta (formerly Confirmit)
Qualtrics CoreXM
News
Latest Forsta (formerly Confirmit) news
Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating Worlds Largest AI Dataset for Human Experiential Context Ever Assembled
Qualtrics has acquired Press Ganey Forsta for $6.75 billion, enhancing its Experience Management platform with a vast healthcare dataset. This acquisition aims to bridge the experience gap in healthcare by combining AI-driven insights with patient data, enabling predictive and personalized healthcare experiences. The merger marks a significant development in AI and experience management, particularly in healthcare.
Latest Qualtrics CoreXM news
Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating World's Largest AI Dataset ...
Qualtrics has acquired Press Ganey Forsta for $6.75 billion, marking the largest tech acquisition in Utah's history. This acquisition enhances Qualtrics' Experience Management (XM) platform by integrating Press Ganey Forsta's extensive healthcare experience data, creating the world's largest AI dataset for human experiential context. The combined platform aims to transform healthcare by predicting patient needs and improving care delivery through AI-driven insights.
What makes Forsta (formerly Confirmit) and Qualtrics CoreXM ideal for Social Media Management?