Qualtrics CoreXM Overview

Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics CoreXM.

Other use cases:

  • Market Research
  • Social Media Management
  • Training & Onboarding
  • Collaboration
  • Automated Workflows
  • Communication Management
  • Customise Loyalty Program
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics CoreXM.

Other priorities:

  • Grow Market Share
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Employee Experience
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Consistency
  • Improve Efficiency
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Qualtrics CoreXM Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics CoreXM works with different mediums / channels such as E-Mail.

Qualtrics CoreXM's features include Embedded Survey Forms, Dashboard, Personalization, etc. and Qualtrics CoreXM support capabilities include Email Support, Phone Support, 24/7 Support, etc. also Qualtrics CoreXM analytics capabilities include Analytics, and Custom Reports.

Reviews

"Qualtrics helps us be perfect in what we deliver to consumers" - Chobani

Qualtrics CoreXM, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics CoreXM

Top Industries

  • Education
  • Internet
  • Research

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Qualtrics CoreXM is popular in Education, Internet, and Research and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Qualtrics CoreXM Use Cases

Why is Qualtrics CoreXM the best choice for Collecting Feedback?

How can Qualtrics CoreXM enhance your Engaging Conversational Surveys process?

How efficiently Does Qualtrics CoreXM manage your Helpdesk Management?

Why is Qualtrics CoreXM the best choice for Market Research?

What solutions does Qualtrics CoreXM provide for Social Media Management?

43 buyers and buying teams have used Cuspera to assess how well Qualtrics CoreXM solved their Customer Feedback Management needs. Cuspera uses 6493 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Qualtrics CoreXM testimonial

Chobani
Qualtrics helps us be perfect in what we deliver to consumers Testimonial By Chobani
Qualtrics CoreXM testimonial

L.L.Bean
We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean
Qualtrics CoreXM testimonial

Yamaha
Qualtrics is the difference between success and failure. Testimonial By Yamaha
CUSTOMERS TESTIMONIALS
Qualtrics CoreXM testimonial

Chobani
Qualtrics helps us be perfect in what we deliver to consumers Testimonial By Chobani
Qualtrics CoreXM testimonial

L.L.Bean
We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean
Qualtrics CoreXM testimonial

Yamaha
Qualtrics is the difference between success and failure. Testimonial By Yamaha

Case Studies

Hospitality

CASE STUDY JetBlue

Qualtrics helped JetBlue manage its customer experience program. JetBlue used Qualtrics to combine brand and transactional data in one place. This let JetBlue find what mattered most to passengers an...d act fast. JetBlue learned 82% of passengers preferred cheaper tickets over free bags, so they changed pricing. They fixed airport issues quickly using Qualtrics alerts. JetBlue saw higher Net Promoter Scores and won 12 JD Power awards in a row.

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Retail

CASE STUDY L.L. Bean

Qualtrics XM helped L.L. Bean target outdoor family enthusiasts. The company used Qualtrics to gather insights in-store, online, and through their call center. L.L. Bean aligned products and messagin...g to customer preferences, like gardening in spring. They achieved a 3x increase in average customer lifetime value and saw customer count rise for the first time in years. L.L. Bean also reduced SKUs by 50% for greater efficiency.

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Consumer Goods

CASE STUDY Yamaha

Yamaha used Qualtrics to speed up product research and development. The company ran hundreds of quick-turn studies to get feedback from musicians. During the Montage keyboard project, Yamaha surveyed... customers and got 400 responses in hours. This helped them make fast decisions and avoid mistakes. Yamaha doubled their rapid research output and won top industry awards.

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Hospital & Health Care

CASE STUDY Memorial Hermann Health System

Qualtrics helped Memorial Hermann Health System improve patient experience by collecting real-time feedback. The team used surveys and QR codes to spot and fix issues fast. After adding QR codes in o...utpatient and day surgery areas, NPS scores rose by 8.2% and 6.4%. In the Emergency Department, a new concierge and Qualtrics workflows led to a 10-point NPS increase. Patients got better service and faster help while still on-site.

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Consumer Goods

CASE STUDY LIXIL

LIXIL used the Qualtrics Experience Management Platform to improve employee and customer experiences. With EmployeeXM, LIXIL completed engagement programs in weeks instead of three months. Employee e...ngagement rose by 10% in the first five months. CustomerXM gave real-time insights in showrooms and helped increase customer lifetime value. LIXIL now gets insights 6 times faster and can act quickly to improve services and products.

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Retail

CASE STUDY Kroger

Qualtrics helped Kroger create a culture of listening for its 500,000 employees. Kroger moved from annual surveys to ongoing feedback using Qualtrics. During the pandemic, Kroger made over 30 policy ...changes based on employee input. The company used Qualtrics to launch DEI initiatives and support employee well-being. Kroger increased the impact of DEI efforts and enabled regular feedback from all employees.

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Frequently Asked Questions(FAQ)

for Qualtrics CoreXM

What is Qualtrics CoreXM?

Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time.

It collects feedback via pre-configured surveys, analyzes open text responses using Text iQ, and measures customer sentiments through scoring. It uses the drag and drop interface, multiple question formats, and pre-built templates to create custom surveys and questionnaires. Users can collect feedback across multiple platforms, which enables companies to optimize customer engagement, improve response rates, and act on insights. Its centralized platform uses AI and machine learning to monitor survey responses in real-time, flag poor quality responses, and offer recommendations for improvement.

Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.

What is Qualtrics CoreXM used for?

Qualtrics CoreXM is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Qualtrics CoreXM?

Embedded survey forms, Dashboard and Personalization are some of the top features of Qualtrics CoreXM.

Who uses Qualtrics CoreXM?

Qualtrics CoreXM is used by Education, Internet and Research among other industries.

What are Qualtrics CoreXM alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Qualtrics CoreXM.

Where is Qualtrics CoreXM located?

Qualtrics CoreXM is headquartered at 333 W River Park Dr Provo, Utah 84604.
lightning

Peers used Qualtrics CoreXM for Collecting feedback and Engaging conversational surveys

Qualtrics CoreXM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (10)
Analytics

4.23/5 ★

Read Reviews (416)
Custom Reports

3.38/5 ★

Read Reviews (985)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (10)
Analytics

4.23/5 ★

Read Reviews (416)
Custom Reports

3.38/5 ★

Read Reviews (985)

Software Failure Risk Guidance

?

for Qualtrics CoreXM

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics CoreXM

Qualtrics, LLC​ News

Partnership

Qualtrics & Stanford boost patient care with new AI agents

Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents on the Qualtrics XM Platform. These agents aim to reduce administrative burdens and enhance patient care by integrating predictive insights into healthcare workflows. The initiative focuses on improving patient access, coordination, and engagement, allowing clinicians to focus more on direct patient interactions.

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Partnership

iTWire - Qualtrics and Stanford Health Care Collaborate to Transform Healthcare Experience with AI Agents

Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents that enhance healthcare experiences by reducing administrative burdens and improving patient outcomes. These AI agents, built on the Qualtrics XM Platform, aim to improve access, coordination, and engagement by integrating predictive insights into healthcare workflows. This collaboration leverages Qualtrics' experience data and Stanford's clinical expertise to address complex healthcare challenges.

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Partnership

Qualtrics and PureSpectrum Partner to Deliver Advanced Synthetic Research Capabilities - PR Newswire

Qualtrics and PureSpectrum have formed a partnership to enhance synthetic research capabilities. PureSpectrum has chosen Qualtrics as its exclusive synthetic panel provider, integrating Qualtrics' AI-driven synthetic model with PureSpectrum's data. This collaboration aims to deliver faster, cost-effective market insights, leveraging Qualtrics' experience data and PureSpectrum's training data to improve research precision and reliability.

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Partnership

Qualtrics and PureSpectrum Partner to Deliver Advanced Synthetic Research Capabilities

Qualtrics and PureSpectrum have partnered to enhance synthetic research capabilities. PureSpectrum has chosen Qualtrics as its exclusive synthetic panel provider, integrating Qualtrics' AI model with PureSpectrum's data to improve market research efficiency and accuracy. This collaboration aims to reduce research costs and accelerate insights, benefiting companies like Booking.com and Google Labs.

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Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

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Financials

SERIES C