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Qualtrics CoreXM: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Qualtrics CoreXM
Brand: Qualtrics CoreXM
Rating: 4.63 (6493 reviews)

4.63 5

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(6493)

Experience Management Software to gather experience insights and take action

AI Powered

Qualtrics CoreXM Overview

Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Qualtrics CoreXM.

Other use cases:

Market Research
Social Media Management
Training & Onboarding
Collaboration
Automated Workflows
Communication Management
Customise Loyalty Program

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Qualtrics CoreXM.

Other priorities:

Grow Market Share
Improve Brand Engagement
Increase Sales & Revenue
Build Brand Awareness
Improve ROI
Improve Product Experience
Scale Best Practices
Increase Customer Life Time Value
Enter New Markets Internationally Or Locally
Improve Employee Experience
Establish Thought Leadership
Improve Digital And Social Presence
Improve Stakeholder Relations
Manage Risk
Improve Consistency
Improve Efficiency

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Qualtrics CoreXM Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics CoreXM works with different mediums / channels such as E-Mail,

Qualtrics CoreXM's features include Embedded Survey Forms, Dashboard, Personalization, etc.

Reviews

"We use Qualtrics for everything from simple concept tests to complex conjoints." - L.L.Bean

Qualtrics CoreXM, Alchemer Enterprise Feedback Management Platform, Sogolytics, Qualtrics Customer Experience, SmartSurvey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics CoreXM

Top Industries

Education
Internet
Research

Popular in

Enterprise
Large Enterprise
Mid Market

Qualtrics CoreXM is popular in Education, Internet, and Research and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Qualtrics CoreXM Use Cases

How can Qualtrics CoreXM optimize your Collecting Feedback Workflow?

Qualtrics Corexm collects feedback for customer service satisfaction, product usage, and event satisfaction. The platform provides tools to create customized surveys, quizzes, and forms with a client-specific look and feel. The application lacks an administrative interface for managing employee surveys.

"...The low customer satisfaction ratings were fueled primarily by poor communication and misunderstanding over pricing...." Case Study ComEd

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What solutions does Qualtrics CoreXM provide for Engaging Conversational Surveys?

Qualtrics Corexm engages respondents through conversational surveys, facilitating insightful feedback collection. This platform enables diverse organizations to gather data on various topics, such as employee engagement, student satisfaction, and stakeholder feedback. The platform's capabilities are limited by a lack of engaging visuals and increased visual options.

"...I create lead generation and other prospect engagement personality quizzes and forms...." Peer review by Ellen K.

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Why is Qualtrics CoreXM the best choice for Helpdesk Management?

Qualtrics offers robust survey design capabilities with multiple distribution methods, enabling efficient data collection. It features a comprehensive helpdesk team that provides readily available support, resolving a range of issues and offering guidance on advanced features. However, users may experience delays in accessing helpdesk support.

"...Their help and support is also very good if you ever have a question about how to do something...." Peer review by User in Higher Education, Education

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How efficiently Does Qualtrics CoreXM manage your Market Research?

Qualtrics provides a comprehensive platform for market research, offering a depth of features not found in other platforms. It enables users to create and conduct intricate surveys, collect and analyze data, and gain actionable insights. However, Qualtrics’ focus on academic research limits its capabilities for specific market research needs.

"...Market research and primary data collection...." Peer review by User in Management Consulting, Management Consulting

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42+ more Business Use Cases

43 buyers and buying teams have used Cuspera to assess how well Qualtrics CoreXM solved their Customer Feedback Management needs. Cuspera uses 6493 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
L.L.Bean	We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean
Under Armour	The Qualtrics link back to design and development allows us to build breakthrough products Testimonial By Under Armour
Chobani	Qualtrics helps us be perfect in what we deliver to consumers Testimonial By Chobani

CUSTOMERS	TESTIMONIALS
L.L.Bean	We use Qualtrics for everything from simple concept tests to complex conjoints. Testimonial By L.L.Bean
Under Armour	The Qualtrics link back to design and development allows us to build breakthrough products Testimonial By Under Armour
Chobani	Qualtrics helps us be perfect in what we deliver to consumers Testimonial By Chobani

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
BMW	NA	Case Study BMW Qualtrics helps us make every experience as good as our product experience. Read More
SAP Information Technology and Services	Information Technology and Services	CASE STUDY SAP With Experience Management solutions from SAP and Qualtrics, SAP is seeking new ways to apply its foundational principles. Read More
VRT Media Production	Media Production	CASE STUDY VRT VRT improved customer and employee experience using Qualtrics, leading to increased revenue, loyalty, and employee engagement. They leveraged real-time insights for strategic decision-making. Read More

Frequently Asked Questions(FAQ)

for Qualtrics CoreXM

What is Qualtrics CoreXM?

Qualtrics CoreXM is a survey management tool that provides a single platform for data collection and analysis across every part of business, from customer feedback data to product concept analysis. It is designed to help organizations generate sales insights and optimize product prices through analysis of customer experiences in real-time.

It collects feedback via pre-configured surveys, analyzes open text responses using Text iQ, and measures customer sentiments through scoring. It uses the drag and drop interface, multiple question formats, and pre-built templates to create custom surveys and questionnaires. Users can collect feedback across multiple platforms, which enables companies to optimize customer engagement, improve response rates, and act on insights. Its centralized platform uses AI and machine learning to monitor survey responses in real-time, flag poor quality responses, and offer recommendations for improvement.

Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.

What is Qualtrics CoreXM used for?

Qualtrics CoreXM is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Qualtrics CoreXM?

Embedded survey forms, Dashboard and Personalization are some of the top features of Qualtrics CoreXM.

Who uses Qualtrics CoreXM?

Qualtrics CoreXM is used by Education, Internet and Research among other industries.

What are Qualtrics CoreXM alternatives?

Alchemer Enterprise Feedback Management Platform, Sogolytics, Qualtrics Customer Experience and SmartSurvey are popular alternatives for Qualtrics CoreXM.