Comparison Summary
This comparison report of Confluence vs. PhaseWare Tracker is based on a specific set of business needs and context. The comparison uses 18154 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Confluence and PhaseWare Tracker
Confluence, PhaseWare Tracker, Notion, Bloomfire, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Confluence covers Collaboration, Knowledge Management, Content Management, Sales Document Management, etc.
PhaseWare Tracker focuses on Helpdesk Management, Knowledge Management with Phone Calls, Contact List Management with Offline, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Confluence - Team Collaboration Software | Atlassian
PhaseWare Tracker | The fully configurable customer support solution
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
95
19
Total Goals
(we found evidences for)
18
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve visibility
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Launch new products
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Grow market share
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Increase sales & revenue
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve ROI
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Improve navigation
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Improve stakeholder relations
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Manage risk
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Improve consistency
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Increase customer life time value
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Establish thought leadership
- See 15 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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on premises
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print media
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magazine
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user generated content
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blogs
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video
- See 6 more
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e-mail
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phone calls
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offline
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on premises
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print media
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magazine
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user generated content
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blogs
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video
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
