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ContactMonkey vs Channels: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for ContactMonkey medium Failure Risk for Channels medium
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Comparison Summary

This comparison report of ContactMonkey vs. Channels is based on a specific set of business needs and context. The comparison uses 3236 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ContactMonkey and Channels

ContactMonkey, Channels, PoliteMail, GMass, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ContactMonkey covers Communication Management with E-Mail, Engagement Management with E-Mail, Social Media Management with E-Mail, Campaign Management with E-Mail, etc.

Channels focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Social Media Management, etc.

"It’s been really helpful to test and try various subject lines, experiment with what times of the day work best for reaching our audience and ensure we get maximum opens. " - Ashley Allen

"Companies change for the better when they provide customer support using Channels, The best thing about Channels is that it feels like a part of a store. Like it would literally be a feature, not an extra software. Customer Card is by far the best t...ool. It happens that customers are asking how did we know cause it takes so short to find order numbers, dates, and other details during the call. " - Katarzyna Bilan

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ContactMonkey

Focus area

ContactMonkey is better than Channels for

Software Failure Risk

  • medium

logo Channels

Focus area

Channels is better than ContactMonkey for

Software Failure Risk

  • medium

About

Internal communications and employee engagement software with email tracking, scheduled sends and other tools

Data powered Phone system that turns customer data into excellent service enabling customer engagement

Age

2011

2014

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

51

31

Total Goals
(we found evidences for)

10

4

Top Processes

Evidences indicate better relative satisfaction

communication management

Read Reviews (273)

Read Reviews (21)

tracking & monitoring communications

Read Reviews (163)

Read Reviews (17)

sending & publishing communications

Read Reviews (104)

Read Reviews (4)

engagement management

Read Reviews (240)

Read Reviews (2)

engaging and following up

Read Reviews (236)

Read Reviews (2)

social media management

Read Reviews (48)

Read Reviews (7)

social media analytics

Read Reviews (34)

Read Reviews (7)

scheduling post to social media

Read Reviews (7)

Read Reviews (0)

engaging on social media

Read Reviews (5)

Read Reviews (0)

campaign management

Read Reviews (17)

Read Reviews (4)

campaign analytics

Read Reviews (9)

Read Reviews (2)

campaign monitoring

Read Reviews (5)

Read Reviews (0)

courses & assessment

Read Reviews (15)

Read Reviews (0)

track learning progress

Read Reviews (15)

Read Reviews (0)

sales document management

Read Reviews (12)

Read Reviews (2)

proposal & quote management

Read Reviews (12)

Read Reviews (1)

contact list management

Read Reviews (10)

Read Reviews (2)

content management

Read Reviews (6)

Read Reviews (0)

content curation

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (6)

Read Reviews (34)

segmentation and targeting

Read Reviews (4)

Read Reviews (0)

customer feedback management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

conference call management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

account management

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (1)

Read Reviews (5)

generation of new leads

Read Reviews (1)

Read Reviews (2)

rating and review management

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (39)

lifetime value management

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Acquire customers

  • Establish thought leadership

  • Increase sales & revenue

  • Grow market share

  • Enhance customer relationships

  • Launch new products

  • Build brand awareness

  • See 7 more

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

  • phone calls

  • offline

  • mobile

  • e-mail

  • mobile app

  • video

  • events

  • trade shows

  • point of sale

  • on premises

  • channel partners

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting