ContactMonkey and GMass, An In-Depth Comparison 2026

Comparison Summary

ContactMonkey and GMass are leading solutions in the Sales Engagement domain. ContactMonkey focuses heavily on internal communication, making it ideal for industries like Education and Consumer Goods. In contrast, GMass shines in campaign management, suiting fields such as Marketing and IT. While ContactMonkey offers robust support and analytics, GMass excels in email-centric communication with extensive customer reach. Both serve large enterprises but address differing business goals, from improving communications to boosting sales.

ContactMonkey: ContactMonkey improves workplace communications with features like email tracking, employee engagement surveys, and customizable templates. Integration with Outlook, Gmail, and Salesforce boosts efficiency and engagement.

GMass: GMass allows scheduling, sending mass emails, and mail merge campaigns with Gmail. More features can be learned about by clicking here.

Deployed Market Segments: ContactMonkey vs GMass

Share of peer evidence by company size for ContactMonkey and GMass. Each product segments add up to 100%. Click any segment for supporting evidence.

ContactMonkey 100%
GMass 100%
ContactMonkey GMass
Key Capabilities Supported ContactMonkey excels in communication management, engagement management, and tracking communications. It is designed for users who prioritize internal communication and engagement follow-up. → GMass is particularly strong in communication management and campaign management. It supports extensive email communication, fitting users focused on campaign execution. →
Business Goals ContactMonkey helps improve internal communications, ensuring messages reach effectively within organizations. → GMass focuses on acquiring customers and increasing sales, perfect for businesses aiming to boost revenue through email campaigns. →
Core Features ContactMonkey provides analytics, custom reports, and integration features. These cater to enterprises needing detailed reporting and data synchronization. → GMass stands out with compliance, extensive integration, and custom reporting. It satisfies those needing comprehensive data import and export capabilities. →
Vendor Support ContactMonkey offers 24/7 support and phone support, ideal for users who need constant assistance. → GMass provides robust email support and 24/7 service, ensuring users can always get help, reflecting a strong customer support model. →
User Segments and Industries ContactMonkey is predominant in education and consumer goods sectors, appealing to large enterprises. → GMass is widely used in marketing, advertising, and information technology services, serving both large and mid-market segments. →
Operational Alignment Designed for operational workflows involving internal communication, ContactMonkey fits environments needing deep engagement tracking. → GMass is crafted for operations relying on large-scale email communications, suitable for dynamic campaigns and follow-ups. →

ContactMonkey and GMass: Best activities based on customer satisfaction

Most deployed common Activities for ContactMonkey and GMass

How does ContactMonkey and GMass address your Communication Management Challenges?
Contactmonkey and Gmass both help manage communication by tracking emails and providing insights into their effectiveness. Contactmonkey offers more detailed tracking, including location and device information, and integrates with Salesforce to manage sales processes. Gmass excels at sending mass emails to large groups, and its free version can send up to 50 emails at once. Both tools have limitations, such as message tracking being blocked by firewalls.
"...Good for tracking emails, but many glitches...." Peer review by Roger D.
"...We took a "dead" list that we had grown and say a 80%+ open rate on our first email send!...." Peer review by Kelly R, Author, Food Photographer, Food Sylist and Professional Blogger, Consumer Services
What solutions does ContactMonkey and GMass provide for Campaign Management?
Both tools help track email campaigns. Contactmonkey offers more detailed campaign analytics, such as open rates, click-through rates, and read time, while Gmass focuses on managing large email campaigns efficiently. Contactmonkey also provides shareable reports for collaboration, whereas Gmass is primarily used for individualized marketing campaigns. However, neither tool offers aesthetically pleasing campaign reports or invoices.
"...You can run a report for particular Campaign and see percentage of opens...." Peer review by Administrator in Commercial Real Estate
"...You can master the tool literally in a few minutes and complete your email marketing campaign very rapidly...." Peer review by Filippo B., SEO specialist, Internet

ContactMonkey in Action: Unique Activities

How does ContactMonkey address your Engagement Management Challenges?
Contactmonkey allows users to track email engagement metrics, including opens, clicks, and attachments viewed. The platform enables users to schedule follow-ups based on engagement data, syncing opportunities directly with Outlook. While Contactmonkey offers robust email tracking and engagement management capabilities, its features are limited to Outlook and Gmail.
"...This helps in segregating and prioritizing my follow up schedule...." Peer review by Rohit M., Country Business Head, Education
Why is ContactMonkey the best choice for Social Media Management?
ContactMonkey provides a dashboard with analytics tools to measure email engagement. nThe platform offers real-time tracking of email opens and link clicks.nContactMonkey enables users to create engaging email content using videos, social share icons, and customized HTML code.
"...ContactMonkey s key features include internal communications, real-time email and link tracking, email templates, analytics dashboard, centralized billing and Salesforce integration...." Peer review

GMass in Action: Unique Activities

Why is GMass the best choice for Contact List Management?
Gmass facilitates managing contact lists within Google Drive, enabling users to send bulk emails to large audiences. The tool supports personalized email campaigns through mail merge functionality with Google Sheets, allowing for efficient communication with clients and potential customers. Gmass's name detection feature from email addresses or past interactions may not always be accurate.
"...I love the fact that you can easily list all your contacts on the "to" section and have it sent out to all of them as a BCC...." Peer review by Abdullah S, CEO

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting

ContactMonkey GMass
Peer score 4.2 4.8
Peer insights 2730 4568
Top industries
Education 28.0%
Consumer Goods 18.0%
Internet 16.0%
Marketing And Advertising 18.0%
Information Technology And Services 9.0%
Education 9.0%
SMB and Mid-Market 72.0% 86.0%
Enterprise 28.0% 14.0%
Pricing ContactMonkey GMass

News

Latest ContactMonkey news

Product Updates May 2025: Fix Link Errors Instantly With Our New Edit Sent Links Feature

ContactMonkey launched the Edit Sent Links feature, enabling users to update hyperlinks in internal emails even after sending. This eliminates the need for resending messages or submitting support tickets. The update streamlines error correction for internal communication teams, reducing disruptions and maintaining campaign performance.

29/05/2025 - source

Latest GMass news

Friendly Click Tracking Links Are Now Available in GMass

GMass has introduced friendly click tracking links, enhancing the appearance of tracked links to resemble actual URLs. This update aims to improve click-through rates and deliverability by making links more trustworthy and clickable. The feature is available for all GMass users and can be enabled via the account dashboard.

24/07/2026 - source