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Compare ConvergeHub vs Merchant Relationship Management

Comparison Summary

For ConvergeHub vs Merchant Relationship Management comparison, Our AI algorithm looked at 3253 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ConvergeHub and Merchant Relationship Management to solve their respective business needs.

Pros and cons of ConvergeHub and Merchant Relationship Management

ConvergeHub is more suited to businesses that require Engagement Management and Lead Management where as Merchant Relationship Management is focused towards Sales Document Management and Lead Management .

Both ConvergeHub and Merchant Relationship Management are CRM software, peers recommend ConvergeHub for campaign management where as Merchant Relationship Management is more known for competitive intelligence .

logo ConvergeHub

Focus area

ConvergeHub is better than Merchant Relationship Management for

Software Failure Risk

  • low

logo Merchant Relationship Management

Focus area

Merchant Relationship Management is better than ConvergeHub for

Software Failure Risk

  • low

About

All-in-One Customer Management Platform

CRM & Underwriting Platform

Age

2013

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

97

53

Total Goals
(we found evidences for)

15

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



contact list management


campaign management

campaign monitoring


generation of new leads


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


sales document management

proposal & quote management

contract management


helpdesk management


relationship management


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media


loyalty management

identify target customers

customise loyalty program

create engagement based loyalty


lifetime value management


conversion management




account management



pipeline management


training & onboarding


calendar management



lead qualification

lead qualification: technographic

lead qualification: demographic


sales call management




billing and invoice management



segmentation and targeting


rating and review management









personalized marketing


customer case management


knowledge management



business development


products & pricelist management


social media marketing





competitive intelligence



performance management



payment management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Scale best practices

  • Establish thought leadership

  • Improve visibility

  • Build brand awareness

  • Improve efficiency

  • Improve stakeholder relations

  • See 12 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Manage risk

  • Improve efficiency

  • Improve visibility

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Reduce bounce

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • text SMS

  • social media

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • support groups

  • See 11 more
  • phone calls

  • e-mail

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • text SMS

  • social media

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • support groups

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting