Comparison Summary
This comparison report of ConvergeHub vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 1867 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing ConvergeHub and Pega Customer Engagement Suite
ConvergeHub, Pega Customer Engagement Suite, Freshsales, Agile CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
ConvergeHub covers Engagement Management, Lead Management, Contact List Management with E-Mail, Campaign Management with E-Mail, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
"ConvergeHub is the essential CRM… It allows for a speedy and thorough workflow, as well as open inter-office communication. We thank our friends at ConvergeHub for this amazing... " - Chad Otar
"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. " - Leana Kielkowicz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ConvergeHub
Focus area
ConvergeHub is better than Pega Customer Engagement Suite for
Software Failure Risk
About
All-in-One Customer Management Platform
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
2013
2017
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
97
23
Total Goals
(we found evidences for)
15
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve ROI
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Increase customer life time value
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Improve internal communications
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Improve brand engagement
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Grow market share
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Enter new markets internationally or locally
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Scale best practices
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Establish thought leadership
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Improve visibility
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Build brand awareness
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Improve efficiency
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Improve stakeholder relations
- See 12 more
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
