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Compare Copper vs Merchant Relationship Management

Comparison Summary

For Copper vs Merchant Relationship Management comparison, Our AI algorithm looked at 6421 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Copper and Merchant Relationship Management to solve their respective business needs.

Pros and cons of Copper and Merchant Relationship Management

Copper is more suited to businesses that require Engagement Management with E-Mail and Contact List Management with E-Mail where as Merchant Relationship Management is focused towards Sales Document Management and Lead Management .

Both Copper and Merchant Relationship Management are CRM software, peers recommend Copper for business development and opportunity management where as Merchant Relationship Management is more known for helpdesk management and training & onboarding .

logo Copper

Focus area

Copper is better than Merchant Relationship Management for

Software Failure Risk

  • medium

logo Merchant Relationship Management

Focus area

Merchant Relationship Management is better than Copper for

Software Failure Risk

  • low

About

Copper | CRM Software Built for Google & G-Suite

CRM & Underwriting Platform

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

89

53

Total Goals
(we found evidences for)

13

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management

creating contact list



communication management

tracking & monitoring communications

sending & publishing communications



workflow management


generation of new leads



helpdesk management


business development


sales document management

contract management

proposal & quote management


training & onboarding


pipeline management


relationship management


opportunity management


conversion management


sales call management

meeting management


account management




lead qualification: technographic

lead qualification: demographic


social media management

social media analytics


follower management



campaign management


promotion management


discount management



customer feedback management

measuring customer satisfaction




conference call management




competitive intelligence


products & pricelist management


sales review & feedback


rating and review management


content management





segmentation and targeting


relationship marketing


performance management



calendar management



payment management



lifetime value management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Build brand awareness

  • Grow market share

  • Enter new markets internationally or locally

  • Improve visibility

  • Improve ROI

  • Improve digital and social presence

  • See 10 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Manage risk

  • Improve efficiency

  • Improve visibility

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Reduce bounce

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • text SMS

  • social media

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • support groups

  • See 11 more
  • phone calls

  • e-mail

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • text SMS

  • social media

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • support groups

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting