Copper: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Copper
Brand: Copper
Rating: 4.5 (4717 reviews)

4.5 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4717)

Copper | CRM Software Built for Google & G-Suite

AI Powered

Copper Overview

Copper CRM stands out with its intuitive design, allowing businesses to manage customer relationships effortlessly. No need to juggle multiple tabs; everything happens in one place. From connecting with leads to winning deals and delivering projects, Copper streamlines the entire customer journey. Trusted by over 30,000 companies, this CRM solution emphasizes building lasting relationships. It caters to businesses seeking to enhance client interactions and foster repeat business. Copper's user-friendly interface ensures you can focus on what matters most—your clients. Whether you're nurturing leads or finalizing deals, Copper has the tools you need to succeed.

Use Cases

Customers recommend Engagement Management, Contact List Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Copper.

Other use cases:

Communication Management
Lead Management
Workflow Management
Generation Of New Leads
Collaboration
Helpdesk Management
Business Development

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Copper.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Internal Communications
Improve Stakeholder Relations
Launch New Products
Build Brand Awareness
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Visibility
Improve ROI
Improve Digital And Social Presence

See all business priorities See less business priorities

Copper Use-Cases and Business Priorities: Customer Satisfaction Data

Copper works with different mediums / channels such as E-Mail.

Copper's features include Personalization, Recording, Dashboard, etc. and Copper support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Copper analytics capabilities include Analytics, and Custom Reports.

Reviews

"A few years ago, I started using a CRM. I took a look at probably around 10 CRMs, and none of them had exactly what I wanted. But then I found Copper and I saw how well it works with G Suite. I use G Suite for everything so I thought to myself: this... is clearly the right CRM for me" - Andrew

Copper, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Copper helps businesses build stronger customer relationships with CRM software solutions. Clients can try Copper to win customers for life.

Popular Business Setting

for Copper

Top Industries

Information Technology and Services
Financial Services
Management Consulting

Popular in

Small Business
Mid Market
Enterprise

Copper is popular in Information Technology And Services, Financial Services, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Copper Customer wins, Customer success stories, Case studies

How can Copper enhance your Engagement Management process?

Copper facilitates engagement management by providing a centralized platform to track customer interactions, schedule follow-ups, and store associated files. It enables efficient collaboration by allowing team members to access and contribute to shared information. A limitation is the absence of integrated email campaign automation.

"...It allows team coordination, Management follows up and record keeping of interaction with clients and stakeholders...." Peer review by Anonymous Reviewer

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How can Copper enhance your Contact List Management process?

Copper enables the creation and management of contacts and deals. It facilitates tracking past interactions, email threads, and tasks, and provides a comprehensive history of customer engagement. Limitations include a lack of click-to-call functionality and the absence of an alphabetical sorting option that persists when returning to the contact list after viewing a contact.

"...I'm trying to create workflows around customer contacts, tracking e-mails and phone calls, and analyzing metrics on my sales pipeline...." Peer review by Administrator

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What makes Copper ideal for Lead Tracking?

Copper enables users to track leads and opportunities throughout the sales process. The software allows for customization, facilitating individual needs and team-wide adoption. Copper's limitation lies in its inability to always identify and track duplicate leads.

"...Wanted a relatively inexpensive that would let a team enter and track opportunities...." Peer review by Scott S, Chief Technology Officer, Computer Software

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How can Copper enhance your Communication Management process?

Copper provides robust communication management capabilities that allow users to track emails, monitor sales, and store data. The platform integrates with various mail and information platforms, facilitating efficient customer communication management. The lack of email sending capabilities within Copper may limit its usability for some users.

"...And it also sends associate emails to the right accounts...." Copper Offers CRM with Full Functionality in G Suite

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How can Copper optimize your Lead Management Workflow?

Copper and ProsperWorks are lead management solutions that help businesses track leads, manage contacts, and monitor sales processes. They offer features such as custom field creation, activity and opportunity tracking, and reporting. However, both systems have limitations in terms of donor history tracking and lead categorization.

"...It's easy to use and it makes it easy to manage my leads and to know on which step on the sales pipeline they are...." Peer review by George S, Owner, Internet

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11 buyers and buying teams have used Cuspera to assess how well Copper solved their CRM needs. Cuspera uses 4717 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS	TESTIMONIALS
Andrew RE/MAX	A few years ago, I started using a CRM. I took a look at probably around 10 CRMs, and none of them had exactly what I wanted. But then I found Copper and I saw how well it works with G Suite. I use G Suite for everything so I thought to myself: this is clearly the right CRM for me Testimonial By Andrew
Matt Horton the Director of Sales and Business Development Tank Connection	We changed a lot: people's roles, how we handle new opportunities... Adding in CRM has allowed us to execute that efficiently and with a high level of communication across our sales team. Testimonial By Matt Horton
Mariah Nimmich Director of PR & Private Label Manager Bulu Box	Everything we tried out had the potential for errors. Emails were getting lost and not counted. There was even one solution that had an accidental data wipe when we were using them. We lost a huge chunk of information that was vital to our company. Testimonial By Mariah Nimmich

CUSTOMERS	TESTIMONIALS
Andrew RE/MAX	A few years ago, I started using a CRM. I took a look at probably around 10 CRMs, and none of them had exactly what I wanted. But then I found Copper and I saw how well it works with G Suite. I use G Suite for everything so I thought to myself: this is clearly the right CRM for me Testimonial By Andrew
Matt Horton the Director of Sales and Business Development Tank Connection	We changed a lot: people's roles, how we handle new opportunities... Adding in CRM has allowed us to execute that efficiently and with a high level of communication across our sales team. Testimonial By Matt Horton
Mariah Nimmich Director of PR & Private Label Manager Bulu Box	Everything we tried out had the potential for errors. Emails were getting lost and not counted. There was even one solution that had an accidental data wipe when we were using them. We lost a huge chunk of information that was vital to our company. Testimonial By Mariah Nimmich

Organize your business with Copper: the Google Workspace CRM

Frequently Asked Questions(FAQ)

for Copper

What is Copper?

Copper is a CRM software for small, mid-sized and enterprise companies to manage sales leads to improve customer relationship and grow business. The CRM is built on G Suite, enabling users to integrate all information associated with G Suite is made accessible from one place.

It is primarily used to improve sales productivity, collaborate and manage tasks efficiently and integrate with all G Suite products

Sales productivity features include lead management, contact management, visual pipeline management. Task management includes ready-to-use e-mail templates, e-mail sync and notifications. Collaboration tools include workflow automation with integration options available

What is Copper used for?

Copper is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Lead Tracking .