Copper: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Copper
Brand: Copper
Rating: 4.5 (4717 reviews)

4.5 5

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(4717)

Customer stories

Copper CRM helped Kontent Partners organize contacts and manage projects. The team used Copper to keep all relationships in one place. They set up pipelines and automated tasks. This brought order to their creative process. The solution made project delivery smoother for the agency.
Copper CRM and Google Data Studio help Door, Inc. save time by integrating data sets easily. The connector lets users build custom dashboards and reports without technical skills. Door, Inc. no longer spends hours on spreadsheets. Teams get real-time insights and share reports like Google Docs. This boosts alignment and decision-making across the company.
Copper CRM helped On Your Feet get started quickly because it worked with Gmail. The team used integrations right away. There was almost no setup time. Copper made it easy for them to organize contacts and manage relationships. The customer said they were sold on Copper because of its ease of use and fast setup.
Copper CRM helped RHR International boost user adoption from 90 to 108. RHR needed a secure, accessible CRM for a distributed team of management consultants. Their old system had low adoption and lacked sales and financial insights. Copper integrated with G Suite, making onboarding fast and easy. The team now manages sales data and financial reporting more effectively.
Copper CRM helped LumApps manage a sudden 2,000% increase in inbound leads. LumApps, a 25-person startup, needed a CRM that worked with G Suite and scaled fast. Copper offered native integration with Gmail, Drive, and Calendar. The team adopted Copper quickly because it was easy to use and required no manual data entry. This allowed LumApps to handle rapid growth and streamline their sales process.
Copper CRM helped Houwzer grow from one user to over 40 across five locations. Houwzer automated tasks and improved workflows using Copper's Google integration and custom pipelines. The team used features like ActivePipe integration, email templates, and custom reports. These tools made it easy to track leads and agent activities. Houwzer scaled operations and expanded into new regions with Copper.

Product Business Settings

Copper is popular in Information Technology And Services, Financial Services, and Management Consulting industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Reviews and Reputation

Event Management

Other Demand Generation

Marketing Automation

Copper Product Overview

Copper CRM stands out with its intuitive design, allowing businesses to manage customer relationships effortlessly. No need to juggle multiple tabs; everything happens in one place. From connecting with leads to winning deals and delivering projects, Copper streamlines the entire customer journey. Trusted by over 30,000 companies, this CRM solution emphasizes building lasting relationships. It caters to businesses seeking to enhance client interactions and foster repeat business. Copper's user-friendly interface ensures you can focus on what matters most—your clients. Whether you're nurturing leads or finalizing deals, Copper has the tools you need to succeed.

How satisfied the customers are with Copper use-cases

Reviews

"Customers’ expectation for how to engage with the physical world is accelerating rapidly. So we think of the retail experience in a very data-driven manner—similar to that of an online session. Just like the web optimizes the conversion funnel, we f...ind unique moments in the physical store where we can use technology to remove friction." - Healey Cypher

"Everything we tried out had the potential for errors. Emails were getting lost and not counted. There was even one solution that had an accidental data wipe when we were using them. We lost a huge chunk of information that was vital to our company." - Mariah Nimmich

Copper Customer Insights, Testimonials and Case Studies

How does Copper facilitate Engagement Management?

Copper facilitates engagement management by providing a centralized platform to track customer interactions, schedule follow-ups, and store associated files. It enables efficient collaboration by allowing team members to access and contribute to shared information. A limitation is the absence of integrated email campaign automation.

"...Very simple and didn't take long to get the hang when it came to sending follow up emails which I love . ...." Peer review by Daisy Q., PA, Financial Services

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How does Copper address your Contact List Management Challenges?

Copper enables the creation and management of contacts and deals. It facilitates tracking past interactions, email threads, and tasks, and provides a comprehensive history of customer engagement. Limitations include a lack of click-to-call functionality and the absence of an alphabetical sorting option that persists when returning to the contact list after viewing a contact.

"...Keeping track of business opportunities, activities and contact with your clients all while integrating seamlessly with Gmail and Google Calendar...." Peer review by User

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What makes Copper ideal for Lead Tracking?

Copper enables users to track leads and opportunities throughout the sales process. The software allows for customization, facilitating individual needs and team-wide adoption. Copper's limitation lies in its inability to always identify and track duplicate leads.

"...Being able to isolate Leads and Opportunities, and track them by dragging the clients card from one stage to another is very powerful...." Peer review by Rob M, Founder and CEO, Information Technology and Services

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How can Copper enhance your Communication Management process?

Copper provides robust communication management capabilities that allow users to track emails, monitor sales, and store data. The platform integrates with various mail and information platforms, facilitating efficient customer communication management. The lack of email sending capabilities within Copper may limit its usability for some users.

"...Copper is ideal for small and large companies that want to make use of this incredible tool because their powerful ability to track emails will help them with the retention of customers especially if they have current sales support...." Peer review by Cynthia A, Bachelor of Science, Computer Science

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How can Copper enhance your Lead Management process?

Copper and ProsperWorks are lead management solutions that help businesses track leads, manage contacts, and monitor sales processes. They offer features such as custom field creation, activity and opportunity tracking, and reporting. However, both systems have limitations in terms of donor history tracking and lead categorization.

"...Managing leads at various stages...." Peer review by Chris I, President & Senior Strategist, Marketing and Advertising

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What is Copper?

Copper is a CRM software for small, mid-sized and enterprise companies to manage sales leads to improve customer relationship and grow business. The CRM is built on G Suite, enabling users to integrate all information associated with G Suite is made accessible from one place.

It is primarily used to improve sales productivity, collaborate and manage tasks efficiently and integrate with all G Suite products

Sales productivity features include lead management, contact management, visual pipeline management. Task management includes ready-to-use e-mail templates, e-mail sync and notifications. Collaboration tools include workflow automation with integration options available

What is Copper used for?

Copper is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Lead Tracking .

What are the top features of Copper?

Personalization, Recording and Dashboard are some of the top features of Copper.

Who uses Copper?

Copper is used by Information Technology And Services, Financial Services and Management Consulting among other industries.

What are Copper alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Copper.

Where is Copper located?

Copper is headquartered at 301 Howard St, San Francisco, California US.

11 buyers and buying teams have used Cuspera to assess how well Copper solved their CRM needs. Cuspera uses 4717 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS	TESTIMONIALS
Healey Cypher Founder and CEO Zivelo	Customers’ expectation for how to engage with the physical world is accelerating rapidly. So we think of the retail experience in a very data-driven manner—similar to that of an online session. Just like the web optimizes the conversion funnel, we find unique moments in the physical store where we ...can use technology to remove friction. Testimonial By Healey Cypher
Mariah Nimmich Director of PR & Private Label Manager Bulu Box	Everything we tried out had the potential for errors. Emails were getting lost and not counted. There was even one solution that had an accidental data wipe when we were using them. We lost a huge chunk of information that was vital to our company. Testimonial By Mariah Nimmich
Brandon Martin VP of Business Development Local Roots	We design, build, deploy and operate the world's most productive indoor farming solutions. Our TerraFarms are co-located next to distribution centers and points of consumption. In turn, food miles are eliminated, therefore greatly reducing our carbon footprint while providing fresh, locally grown p...roduce. Testimonial By Brandon Martin

CUSTOMERS	TESTIMONIALS
Healey Cypher Founder and CEO Zivelo	Customers’ expectation for how to engage with the physical world is accelerating rapidly. So we think of the retail experience in a very data-driven manner—similar to that of an online session. Just like the web optimizes the conversion funnel, we find unique moments in the physical store where we ...can use technology to remove friction. Testimonial By Healey Cypher
Mariah Nimmich Director of PR & Private Label Manager Bulu Box	Everything we tried out had the potential for errors. Emails were getting lost and not counted. There was even one solution that had an accidental data wipe when we were using them. We lost a huge chunk of information that was vital to our company. Testimonial By Mariah Nimmich
Brandon Martin VP of Business Development Local Roots	We design, build, deploy and operate the world's most productive indoor farming solutions. Our TerraFarms are co-located next to distribution centers and points of consumption. In turn, food miles are eliminated, therefore greatly reducing our carbon footprint while providing fresh, locally grown p...roduce. Testimonial By Brandon Martin