Copper: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Copper
Brand: Copper
Rating: 4.5 (4717 reviews)

4.5 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4717)

Copper | CRM Software Built for Google & G-Suite

AI Powered

Copper Overview

Copper CRM stands out with its intuitive design, allowing businesses to manage customer relationships effortlessly. No need to juggle multiple tabs; everything happens in one place. From connecting with leads to winning deals and delivering projects, Copper streamlines the entire customer journey. Trusted by over 30,000 companies, this CRM solution emphasizes building lasting relationships. It caters to businesses seeking to enhance client interactions and foster repeat business. Copper's user-friendly interface ensures you can focus on what matters most—your clients. Whether you're nurturing leads or finalizing deals, Copper has the tools you need to succeed.

Use Cases

Customers recommend Engagement Management, Contact List Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Copper.

Other use cases:

Communication Management
Lead Management
Workflow Management
Generation Of New Leads
Collaboration
Helpdesk Management
Business Development

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Copper.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Internal Communications
Improve Stakeholder Relations
Launch New Products
Build Brand Awareness
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Visibility
Improve ROI
Improve Digital And Social Presence

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Copper Use-Cases and Business Priorities: Customer Satisfaction Data

Copper works with different mediums / channels such as E-Mail.

Copper's features include Personalization, Recording, Dashboard, etc. and Copper support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Copper analytics capabilities include Analytics, and Custom Reports.

Reviews

"Customers’ expectation for how to engage with the physical world is accelerating rapidly. So we think of the retail experience in a very data-driven manner—similar to that of an online session. Just like the web optimizes the conversion funnel, we f...ind unique moments in the physical store where we can use technology to remove friction." - Healey Cypher

Copper, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Copper helps businesses build stronger customer relationships with CRM software solutions. Clients can try Copper to win customers for life.

Popular Business Setting

for Copper

Top Industries

Information Technology and Services
Financial Services
Management Consulting

Popular in

Small Business
Mid Market
Enterprise

Copper is popular in Information Technology And Services, Financial Services, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Copper Use Cases

What solutions does Copper provide for Engagement Management?

Copper facilitates engagement management by providing a centralized platform to track customer interactions, schedule follow-ups, and store associated files. It enables efficient collaboration by allowing team members to access and contribute to shared information. A limitation is the absence of integrated email campaign automation.

"...We track all our open deals, take notes on our interactions with customers, and essentially make it our book of truth...." Peer review by Scott Entwistle, Founder, Predictable Hire

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What solutions does Copper provide for Contact List Management?

Copper enables the creation and management of contacts and deals. It facilitates tracking past interactions, email threads, and tasks, and provides a comprehensive history of customer engagement. Limitations include a lack of click-to-call functionality and the absence of an alphabetical sorting option that persists when returning to the contact list after viewing a contact.

"...In the first week using it, I discovered two incoming emails from past contacts that I never would have noticed...." Peer review by Ted R, Owner, Marketing and Advertising

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How can Copper optimize your Lead Tracking Workflow?

Copper enables users to track leads and opportunities throughout the sales process. The software allows for customization, facilitating individual needs and team-wide adoption. Copper's limitation lies in its inability to always identify and track duplicate leads.

"...It's easier for me to keep track of my prospects and leads...." Peer review by Bradley C

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Why is Copper the best choice for Communication Management?

Copper provides robust communication management capabilities that allow users to track emails, monitor sales, and store data. The platform integrates with various mail and information platforms, facilitating efficient customer communication management. The lack of email sending capabilities within Copper may limit its usability for some users.

"...The integration of the various mail and information platforms that allow you to add to Copper helps you to quickly manage your communications with customers...." Peer review by James S, Sales Representative

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How does Copper address your Lead Management Challenges?

Copper and ProsperWorks are lead management solutions that help businesses track leads, manage contacts, and monitor sales processes. They offer features such as custom field creation, activity and opportunity tracking, and reporting. However, both systems have limitations in terms of donor history tracking and lead categorization.

"...Managing leads at various stages...." Peer review by Chris I, President & Senior Strategist, Marketing and Advertising

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61+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Copper solved their CRM needs. Cuspera uses 4717 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Healey Cypher Founder and CEO Zivelo	Customers’ expectation for how to engage with the physical world is accelerating rapidly. So we think of the retail experience in a very data-driven manner—similar to that of an online session. Just like the web optimizes the conversion funnel, we find unique moments in the physical store where we ...can use technology to remove friction. Testimonial By Healey Cypher
Caroline Yeager Associate IrishAngels	Thanks to Copper, we can easily find and look back at email conversations, each other's notes, and even create custom fields for questions asked to make sure we're getting a full picture of the candidate. Testimonial By Caroline Yeager
Mariah Nimmich Director of PR & Private Label Manager Bulu Box	Everything we tried out had the potential for errors. Emails were getting lost and not counted. There was even one solution that had an accidental data wipe when we were using them. We lost a huge chunk of information that was vital to our company. Testimonial By Mariah Nimmich

CUSTOMERS	TESTIMONIALS
Healey Cypher Founder and CEO Zivelo	Customers’ expectation for how to engage with the physical world is accelerating rapidly. So we think of the retail experience in a very data-driven manner—similar to that of an online session. Just like the web optimizes the conversion funnel, we find unique moments in the physical store where we ...can use technology to remove friction. Testimonial By Healey Cypher
Caroline Yeager Associate IrishAngels	Thanks to Copper, we can easily find and look back at email conversations, each other's notes, and even create custom fields for questions asked to make sure we're getting a full picture of the candidate. Testimonial By Caroline Yeager
Mariah Nimmich Director of PR & Private Label Manager Bulu Box	Everything we tried out had the potential for errors. Emails were getting lost and not counted. There was even one solution that had an accidental data wipe when we were using them. We lost a huge chunk of information that was vital to our company. Testimonial By Mariah Nimmich

Case Studies

Marketing and Advertising

CASE STUDY itBrand

Copper CRM helped itBrand, a creative agency, organize customer data and improve client relationships. The team needed a CRM that worked well with G Suite and was easy to use. Other tools like HubSpo...t and Salesforce did not fit their needs. Copper CRM offered seamless integration and was simple for the team to adopt. This led to better productivity, collaboration, and visibility across the agency.

Real Estate

CASE STUDY JBGoodwin

Copper CRM helped JBGoodwin Realtors grow their team of agents. They increased sponsored agents by 37% with a better recruiting and onboarding process. JBGoodwin boosted outbound recruiting emails by... 300% and inbound recruiting text messages by 200%. They built five pipelines to support new agents through their first year. They also started automating monthly reports using Copper’s Reports suite.

CASE STUDY On Your Feet

Copper CRM helped On Your Feet get started quickly because it worked with Gmail. The team used integrations right away. There was almost no setup time. Copper made it easy for them to organize contac...ts and manage relationships. The customer said they were sold on Copper because of its ease of use and fast setup.

Financial Services

CASE STUDY IrishAngels

Copper CRM helped IrishAngels, a venture capital firm, organize all deal and contact data in one place. Before Copper, IrishAngels used many Google spreadsheets, making it hard to track deals and com...municate as a team. With Copper, they set up five custom pipelines and integrated with Gmail, Docs, Sheets, and Calendar. This made it easier to manage relationships and focus on finding new deals. IrishAngels doubled its deal pipeline in one quarter after switching to Copper.

Organize your business with Copper: the Google Workspace CRM

Frequently Asked Questions(FAQ)

for Copper

What is Copper?

Copper is a CRM software for small, mid-sized and enterprise companies to manage sales leads to improve customer relationship and grow business. The CRM is built on G Suite, enabling users to integrate all information associated with G Suite is made accessible from one place.

It is primarily used to improve sales productivity, collaborate and manage tasks efficiently and integrate with all G Suite products

Sales productivity features include lead management, contact management, visual pipeline management. Task management includes ready-to-use e-mail templates, e-mail sync and notifications. Collaboration tools include workflow automation with integration options available

What is Copper used for?

Copper is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Lead Tracking .