Copper: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Copper
Brand: Copper
Rating: 4.5 (4717 reviews)

4.5 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4717)

Copper | CRM Software Built for Google & G-Suite

AI Powered

Copper Overview

Copper helps businesses build stronger customer relationships with CRM software solutions. Clients can try Copper to win customers for life.

Use Cases

Customers recommend Engagement Management, Contact List Management, Lead Tracking, as the business use cases that they have been most satisfied with while using Copper.

Other use cases:

Communication Management
Lead Management
Workflow Management
Generation Of New Leads
Collaboration
Helpdesk Management
Business Development

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Copper.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Internal Communications
Improve Stakeholder Relations
Launch New Products
Build Brand Awareness
Grow Market Share
Enter New Markets Internationally Or Locally
Improve Visibility
Improve ROI
Improve Digital And Social Presence

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Copper Use-Cases and Business Priorities: Customer Satisfaction Data

Copper works with different mediums / channels such as E-Mail.

Copper's features include Personalization, Recording, Dashboard, etc. and Copper support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also Copper analytics capabilities include Analytics, and Custom Reports.

Reviews

"We changed a lot: people's roles, how we handle new opportunities... Adding in CRM has allowed us to execute that efficiently and with a high level of communication across our sales team." - Matt Horton

Copper, Pipeline CRM, Freshsales, workbooks.com, Vtiger all-in-one CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Copper

Top Industries

Information Technology and Services
Financial Services
Management Consulting

Popular in

Small Business
Mid Market
Enterprise

Copper is popular in Information Technology And Services, Financial Services, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Copper Use Cases

How does Copper facilitate Engagement Management?

Copper facilitates engagement management by providing a centralized platform to track customer interactions, schedule follow-ups, and store associated files. It enables efficient collaboration by allowing team members to access and contribute to shared information. A limitation is the absence of integrated email campaign automation.

"...So we can actually think about where there are opportunities to re-engage with them...." Case Study SwingSearch

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How does Copper facilitate Contact List Management?

Copper enables the creation and management of contacts and deals. It facilitates tracking past interactions, email threads, and tasks, and provides a comprehensive history of customer engagement. Limitations include a lack of click-to-call functionality and the absence of an alphabetical sorting option that persists when returning to the contact list after viewing a contact.

"...What I liked most is that you could create contacts and/or deals...." Peer review by Ashley M., Systems Manager, Construction

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How efficiently Does Copper manage your Lead Tracking?

Copper enables users to track leads and opportunities throughout the sales process. The software allows for customization, facilitating individual needs and team-wide adoption. Copper's limitation lies in its inability to always identify and track duplicate leads.

"...Keep track of leads, students, partners, lecturers, companies......" Peer review by Pierre-Yvon C, Responsable pédagogique, Education

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What solutions does Copper provide for Communication Management?

Copper provides robust communication management capabilities that allow users to track emails, monitor sales, and store data. The platform integrates with various mail and information platforms, facilitating efficient customer communication management. The lack of email sending capabilities within Copper may limit its usability for some users.

"...Extremely easy to enter info, track emails, set reminders and track tasks, projects, opportunities and so much more!..." Peer review by Darren DeWispelaere, Customer Services Coordinator, Digitronik Development Labs

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What Are the key features of Copper for Lead Management?

Copper and ProsperWorks are lead management solutions that help businesses track leads, manage contacts, and monitor sales processes. They offer features such as custom field creation, activity and opportunity tracking, and reporting. However, both systems have limitations in terms of donor history tracking and lead categorization.

"...How LumApps Uses Copper to Manage 2,000% Lead Growth. ..." Case Study LumApps

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61+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Copper solved their CRM needs. Cuspera uses 4717 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Matt Horton the Director of Sales and Business Development Tank Connection	We changed a lot: people's roles, how we handle new opportunities... Adding in CRM has allowed us to execute that efficiently and with a high level of communication across our sales team. Testimonial By Matt Horton
John TAS TradeSoft	We use Active Collab to automate the tedious tasks in our workflow. We can set up payment gateways for our clients listed in Copper, and then we’re able to receive payments instantly after issuing invoices. Testimonial By John
Healey Cypher Founder and CEO Zivelo	Customers’ expectation for how to engage with the physical world is accelerating rapidly. So we think of the retail experience in a very data-driven manner—similar to that of an online session. Just like the web optimizes the conversion funnel, we find unique moments in the physical store where we ...can use technology to remove friction. Testimonial By Healey Cypher

CUSTOMERS	TESTIMONIALS
Matt Horton the Director of Sales and Business Development Tank Connection	We changed a lot: people's roles, how we handle new opportunities... Adding in CRM has allowed us to execute that efficiently and with a high level of communication across our sales team. Testimonial By Matt Horton
John TAS TradeSoft	We use Active Collab to automate the tedious tasks in our workflow. We can set up payment gateways for our clients listed in Copper, and then we’re able to receive payments instantly after issuing invoices. Testimonial By John
Healey Cypher Founder and CEO Zivelo	Customers’ expectation for how to engage with the physical world is accelerating rapidly. So we think of the retail experience in a very data-driven manner—similar to that of an online session. Just like the web optimizes the conversion funnel, we find unique moments in the physical store where we ...can use technology to remove friction. Testimonial By Healey Cypher

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
TAS TradeSoft Information Technology and Services	Information Technology and Services	Case Study TAS TradeSoft TAS TradeSoft Takes On Financial Projects & More with Copper Read More
IrishAngels Financial Services	Financial Services	Case Study IrishAngels How IrishAngels Doubled Its Deal Pipeline with Copper in One Quarter Read More
SunFunder Manufacturing	Manufacturing	Case Study SunFunder How SunFunder Manages Millions in Capital Using Copper Read More

Video

Organize your business with Copper: the Google Workspace CRM

Frequently Asked Questions(FAQ)

for Copper

What is Copper?

Copper is a CRM software for small, mid-sized and enterprise companies to manage sales leads to improve customer relationship and grow business. The CRM is built on G Suite, enabling users to integrate all information associated with G Suite is made accessible from one place.

It is primarily used to improve sales productivity, collaborate and manage tasks efficiently and integrate with all G Suite products

Sales productivity features include lead management, contact management, visual pipeline management. Task management includes ready-to-use e-mail templates, e-mail sync and notifications. Collaboration tools include workflow automation with integration options available

What is Copper used for?

Copper is a CRM Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Lead Tracking .