CrowdTwist vs. Velti: Customer Loyalty Management Solution Comparison 2025

Overview: CrowdTwist and Velti as Customer Loyalty Management Category solutions.

CrowdTwist excels in omnichannel loyalty management for mid-market retail, focusing heavily on customer engagement and customization. Velti offers an array of solutions for various engagement practices, with robust support for businesses aiming to grow customer relationships and satisfaction through diverse channels. While CrowdTwist's forte lies in loyalty and brand engagement enhancement, Velti stands out with its broader feature set supporting customer satisfaction and lifetime value management.

CrowdTwist: CrowdTwist powers innovative loyalty programs by tracking and rewarding diverse customer behaviors. Brands can use predictive analytics to offer personalized benefits, enhancing customer relationships and retention.

Velti: Velti specializes in mobile marketing, utilizing AI and data science for brand awareness. Gamified loyalty programs are also offered to enhance customer engagement.

CrowdTwist and Velti: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

CrowdTwist facilitates loyalty management and comprehensive engagement strategies, emphasizing customized loyalty programs and campaign management for dynamic user interactions. read more →

Velti excels in engagement management with a focus on customer feedback and satisfaction measurement, offering tools to identify target customers and manage content. read more →

Business Goals

CrowdTwist supports enhancing customer relationships and brand engagement, aimed at improving digital presence and customer lifetime value. read more →

Velti helps in acquiring customers and increasing sales, while enhancing relationships and building brand awareness, focusing on measurable sales growth. read more →

Core Features

CrowdTwist provides custom reports and analytics, with significant ease of integration and migration, tailor-made for seamless data-driven strategies. read more →

Velti offers a rich set of features including AI-powered tools, comprehensive analytics, and robust security, catering to businesses seeking thorough compliance and data privacy. read more →

Vendor Support

CrowdTwist delivers 24/7 support primarily via chat, aligning with the needs of retail environments requiring rapid assistance. read more →

Velti provides a mix of 24/7 and multi-channel support including phone and email, accommodating diversified customer support preferences. read more →

Segments and Industries

CrowdTwist is predominantly used by mid-market retailers, aligning with businesses seeking to enhance retail engagement. read more →

Velti serves a wide array of unspecified industries without a dedicated market, suitable for diverse business landscapes. read more →

Operational Alignment

CrowdTwist fits well into omnichannel workflows and mid-market environments, focusing on engagement through social media and promotions. read more →

Velti integrates smoothly into operations needing engagement through promotions, mobile, and interactive gaming platforms, offering flexibility in customer interaction. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Chat Support

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Email Support

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Phone Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for CrowdTwist and Velti

How does CrowdTwist and Velti facilitate Loyalty Management?

Crowdtwist and Velti both offer loyalty management solutions. Crowdtwist focuses on building personalized experiences through gamification and tracking customer behavior. Velti emphasizes using AI to target the right customers with personalized offers and increase customer engagement. Velti also provides a wider range of services, including account management, copywriting, and campaign planning.

"...CrowdTwist enables us to recognize and reward our customers for their loyalty...." Peer review by Alicia Kent, Marketing Manager, Zumiez

"...It can work as a standalone program to serve specific objectives, such as reduce calls to your Call Center, or it can become a core feature of CVM and loyalty programs, ensuring higher brand awareness, emotional engagement and ultimately resulting in higher revenues and lower churn rates for our Clients...." Gamification solution for brands & Mobile Operators

Why is CrowdTwist and Velti the best choice for Engagement Management?

Crowdtwist and Velti both focus on customer engagement. Crowdtwist offers a platform that enables brands to build personalized loyalty programs, using data to drive customer behavior. Velti focuses on customer retention and engagement through multi-channel programs, including gamified experiences and rewards. While both offer data analytics and rewards, Crowdtwist's emphasis is on building brand loyalty, whereas Velti focuses on increasing customer engagement and retention through gamification and interactive experiences.

"...The technology and expertise of the CrowdTwist team has enabled us to build a super engaging loyalty program that is authentic to our brand and delivers critical insight about our most valuable customers...." Peer review by Stephanie Urban, VP, Digital Marketing & eCommerce, Tarte Cosmetics

"...Users engagement is rewarded with gadgets, vouchers, cash, electronics, cars and gold depending on the scale of the promotional activity. ..." Treasure Island - Interactive Gaming Solutions

What benefits does CrowdTwist and Velti offer for Lifetime Value Management?

Crowdtwist focuses on building customer loyalty through omnichannel programs and data analysis. Crowdtwist emphasizes the importance of engaging customers at every interaction. Velti utilizes AI to automate customer value management campaigns. Velti emphasizes the importance of personalized communication and understanding customer needs throughout the customer journey.

"...To drive the CX journey, organisations of all sizes are seeking management and lifetime value programs...." Ecosystm Snapshot: Oracle acquires CrowdTwist to strengthen their customer experience portfolio

"...A customer is more likely to come back again and again increasing repeat purchases and lifetime value if they enjoy their experience with your brand...." Gamification solution for brands & Mobile Operators

CrowdTwist in Action: Unique Use Cases

What benefits does CrowdTwist offer for Campaign Management?

Velti in Action: Unique Use Cases

How can Velti enhance your Customer Feedback Management process?

Alternatives

4.71 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Loopy Loyalty

Integrations

Few CrowdTwist Integrations

Movable Ink

4.61 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Jebbit

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

News

Latest CrowdTwist News

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CrowdTwist vs. Velti: Comparing Best Customer Loyalty Management Solutions 2025

Overview: CrowdTwist and Velti as Customer Loyalty Management Category solutions.

CrowdTwist and Velti: Best Use cases based on the customer satisfaction data

Applying your context and needs changes the comparison