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CustomerGauge vs Qualtrics Customer Experience: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CustomerGauge vs. Qualtrics Customer Experience is based on a specific set of business needs and context. The comparison uses 4259 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CustomerGauge and Qualtrics Customer Experience

CustomerGauge, Qualtrics Customer Experience, Thematic, SurveyMonkey CX, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CustomerGauge covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management with Promotions, Helpdesk Management, etc.

Qualtrics Customer Experience focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CustomerGauge

Focus area

Software Failure Risk

  • medium

logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than CustomerGauge for

Software Failure Risk

  • medium

About

Account Experience software for better customer-centric decisions that grow your account faster

Customer Experience Management to understand the customers’ experiences and take the right actions

Age

2002

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

37

57

Total Goals
(we found evidences for)

9

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


customise loyalty program


helpdesk management


lead qualification

lead qualification: technographic


lifetime value management



competitive intelligence


communication management

sending & publishing communications



rating and review management


campaign management



generation of new leads


knowledge management


contact list management


training & onboarding


sales document management

contract management


sales review & feedback


products & pricelist management



social media analytics


social media management

social media analytics




customer case management



workflow management



content management


reputation management



touchpoint management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve brand engagement

  • Increase customer life time value

  • Grow market share

  • Establish thought leadership

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • on premises

  • social media

  • support groups

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • chat

  • mass media

  • television

  • See 12 more
  • e-mail

  • phone calls

  • website

  • promotions

  • offline

  • on premises

  • social media

  • support groups

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • chat

  • mass media

  • television

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting