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Customer.io vs Lob Print & Mail: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Customer.io vs. Lob Print & Mail is based on a specific set of business needs and context. The comparison uses 2545 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Customer.io and Lob Print & Mail

Customer.io, Lob Print & Mail, Upland adestra, Marigold Engage, etc., belong to a category of solutions that help Marketing Automation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Customer.io covers Communication Management with E-Mail, Engagement Management with E-Mail, Workflow Management with E-Mail, Training & Onboarding with E-Mail, etc.

Lob Print & Mail focuses on Engagement Management with Omnichannel, Direct Marketing, Workflow Management, Social Media Management, etc.

"Communicating with our audience in the right way at the right time with the right messages is critical for us to convert non-paying users into customers, which is why we trust Customer.io to manage and help us with those communications tactics. " - Hamish Elmslie

"Lob’s well-documented API is seamless to use and the team has been incredibly responsive to adding functionality we need. " - Matthew Maher

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Customer.io

Focus area

Customer.io is better than Lob Print & Mail for

Software Failure Risk

  • low

logo Lob Print & Mail

Focus area

Lob Print & Mail is better than Customer.io for

Software Failure Risk

  • low

About

Send Automated Messages. Deliver Results.

Automated Direct Mail Platform to Program and control direct mail just like email

Age

2012

2013

Financials

SERIES A

SERIES B

Business Need

Total Processes
(we found evidences for)

65

49

Total Goals
(we found evidences for)

12

13

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up

engaging with scheduling & cadence


workflow management


training & onboarding




campaign management


segmentation and targeting


social media management

social media analytics


customer feedback management

measuring customer satisfaction


contact list management



rating and review management



helpdesk management



lifetime value management



loyalty management

identify target customers

customise loyalty program



content management


social media marketing


lead qualification

lead qualification: technographic


generation of new leads


sales document management

proposal & quote management


knowledge management


products & pricelist management






Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Build brand awareness

  • Launch new products

  • Improve ROI

  • Improve brand engagement

  • Improve efficiency

  • See 9 more
  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • Improve visibility

  • Increase sales & revenue

  • Launch new products

  • Improve ROI

  • Scale best practices

  • Build brand awareness

  • Improve stakeholder relations

  • Improve digital and social presence

  • Improve internal communications

  • See 10 more

Top Channels

Channels Used

  • offline

  • omnichannel

  • user generated content

  • blogs

  • causes and charity

  • e-mail

  • promotions

  • social media

  • display advertisement

  • trade shows

  • chat

  • Slack

  • website

  • Pinterest

  • text SMS

  • phone calls

  • on premises

  • mobile

  • See 15 more
  • offline

  • omnichannel

  • user generated content

  • blogs

  • causes and charity

  • e-mail

  • promotions

  • social media

  • display advertisement

  • trade shows

  • chat

  • Slack

  • website

  • Pinterest

  • text SMS

  • phone calls

  • on premises

  • mobile

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting