cuspera logo CUSPERA

Customer.io vs OutSystems: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Customer.io vs. OutSystems is based on a specific set of business needs and context. The comparison uses 4423 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Customer.io and OutSystems

Customer.io, Upland adestra, Sailthru, etc., belong to a category of solutions that help Marketing Automation, whereas OutSystems, Quickbase, Sage CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Customer.io covers Communication Management with E-Mail, Engagement Management with E-Mail, Workflow Management with E-Mail, Training & Onboarding with E-Mail, etc.

OutSystems focuses on Communication Management with Mobile, Training & Onboarding, Engagement Management with Mobile, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Customer.io

Focus area

Customer.io is better than OutSystems for

Software Failure Risk

  • low

logo OutSystems

Focus area

OutSystems is better than Customer.io for

Software Failure Risk

  • low

About

Send Automated Messages. Deliver Results.

The Modern Application Development Platform

Age

2012

Financials

SERIES A

SERIES E

Business Need

Total Processes
(we found evidences for)

65

54

Total Goals
(we found evidences for)

12

15

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up

engaging with scheduling & cadence


workflow management


training & onboarding




campaign management


segmentation and targeting


social media management

social media analytics


customer feedback management

measuring customer satisfaction


contact list management



rating and review management



helpdesk management



lifetime value management



loyalty management

identify target customers



content management


social media marketing


lead qualification

lead qualification: technographic


generation of new leads


sales document management

proposal & quote management


knowledge management


products & pricelist management


relationship management


business development


competitive intelligence



community building



promotion management


identify skill gaps


courses & assessment

identify skill gaps


motivation management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Build brand awareness

  • Launch new products

  • Improve ROI

  • Improve brand engagement

  • Improve efficiency

  • See 9 more
  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Manage risk

  • Improve digital and social presence

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Launch new products

  • Improve stakeholder relations

  • Grow market share

  • Improve consistency

  • Improve efficiency

  • Improve visibility

  • See 12 more

Top Channels

Channels Used

  • mobile

  • mobile app

  • offline

  • user generated content

  • blogs

  • point of sale

  • website

  • promotions

  • phone calls

  • on premises

  • events

  • trade shows

  • mass media

  • television

  • omnichannel

  • See 12 more
  • mobile

  • mobile app

  • offline

  • user generated content

  • blogs

  • point of sale

  • website

  • promotions

  • phone calls

  • on premises

  • events

  • trade shows

  • mass media

  • television

  • omnichannel

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting