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CustomerSure vs SurveySparrow Enterprise: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of CustomerSure vs. SurveySparrow Enterprise is based on a specific set of business needs and context. The comparison uses 5692 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing CustomerSure and SurveySparrow Enterprise

CustomerSure, SurveySparrow Enterprise, Startquestion survey, SmileBack, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

CustomerSure covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Playbook Creation, Contact List Management with Offline, etc.

SurveySparrow Enterprise focuses on Collecting Feedback, Engaging Conversational Surveys with Chat, Market Research, Automated Workflows, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo CustomerSure

Focus area

Software Failure Risk

  • medium

logo SurveySparrow Enterprise

Focus area

SurveySparrow Enterprise is better than CustomerSure for

Software Failure Risk

  • medium

About

Customer Feedback Software to gather insights to drive real change

SurveySparrow | Online Survey Platform

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

15

Total Goals
(we found evidences for)

7

1

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up



contact list management


helpdesk management


training & onboarding


sales review & feedback



knowledge management


rating and review management


workflow management



generation of new leads


campaign management


reputation management


conversion management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Build brand awareness

  • See 4 more
  • Enhance customer relationships

Top Channels

Channels Used

  • chat

  • e-mail

  • mobile

  • website

  • offline

  • video

  • Whatsapp

  • phone calls

  • games

  • social media

  • mobile app

  • Twitter

  • omnichannel

  • Slack

  • See 11 more
  • chat

  • e-mail

  • mobile

  • website

  • offline

  • video

  • Whatsapp

  • phone calls

  • games

  • social media

  • mobile app

  • Twitter

  • omnichannel

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting