CustomerSure Overview

CustomerSure enables businesses to effectively manage customer feedback through its AI-powered Voice of Customer (VoC) platform. This tool is designed for organizations aiming to enhance customer experience by transforming feedback into actionable insights. By leveraging expert consultancy, CustomerSure ensures that feedback is not only collected but also utilized to drive tangible improvements in customer satisfaction. A standout feature is its ability to seamlessly integrate feedback into existing processes, ensuring that customer-centric brands can maintain a competitive edge. This platform is ideal for companies prioritizing customer experience, offering a structured approach to understanding and acting on customer needs.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Playbook Creation, as the business use cases that they have been most satisfied with while using CustomerSure.

Other use cases:

  • Contact List Management
  • Helpdesk Management
  • Training & Onboarding
  • Review Customer Feedback
  • Market Research
  • Sharing Knowledge
  • Rating And Review Management
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Business Priorities

Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities that customers and associates have achieved using CustomerSure.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Build Brand Awareness
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CustomerSure Use-Cases and Business Priorities: Customer Satisfaction Data

CustomerSure works with different mediums / channels such as E-Mail. Offline. Point Of Sale etc.

CustomerSure's features include Embedded Survey Forms, and Calculator. and CustomerSure support capabilities include 24/7 Support, AI Powered, Email Support, etc. also CustomerSure analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Since being a beta tester for this app, it's validating to get feedback from customers that everything worked out...." Peer review by Simply Superheroes

CustomerSure, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customersure provides comprehensive tools for a top-tier Voice of the Customer program. Everything needed for success is included.

Popular Business Setting

for CustomerSure

Top Industries

  • Oil & Energy
  • Food & Beverages

Popular in

  • Small Business

CustomerSure is popular in Oil & Energy, and Food & Beverages, and is widely used by Small Business,

Comprehensive Insights on CustomerSure Use Cases

What benefits does CustomerSure offer for Collecting Feedback?

How efficiently Does CustomerSure manage your Engaging Conversational Surveys?

How efficiently Does CustomerSure manage your Playbook Creation?

How does CustomerSure facilitate Contact List Management?

How can CustomerSure enhance your Helpdesk Management process?

16+ more Business Use Cases

17 buyers and buying teams have used Cuspera to assess how well CustomerSure solved their Customer Feedback Management needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

CASE STUDY Connect Housing

CustomerSure's real-time feedback platform helped Connect Housing, a social housing provider in West Yorkshire, improve tenant satisfaction and community welfare. The platform made it easy to collect... and act on tenant feedback. Connect Housing found the filters and dashboards simple and informative. The CustomerSure team provided strong support and made adjustments as needed. Connect Housing recommends CustomerSure for understanding and improving customer feedback.

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Manufacturing

CASE STUDY KK Wind Solutions

CustomerSure VoC platform helps KK Wind Solutions collect and act on client feedback. The platform is easy to use, even for staff who do not use it daily. It lets the company respond to customer need...s and improve with the customer at heart. The solution supports continuous company development and keeps the team happy after years of use.

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CASE STUDY Horiba-Mira

CustomerSure helped Horiba-Mira run their Voice of the Customer programme. The team at CustomerSure provided fast support and a personal approach. Horiba-Mira found the system easy to use and saw bus...iness growth as a result. CustomerSure responded to questions within hours. Horiba-Mira credits CustomerSure for helping them grow.

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Insurance

CASE STUDY Covéa Insurance

CustomerSure VoC platform helped Covéa Insurance collect feedback and measure satisfaction. The platform is easy to use, even for people who do not use it daily. Covéa Insurance trusts CustomerSure t...o support Consumer Duty compliance. The solution helps drive action and improve customer experience. Covéa Insurance values CustomerSure as a partner that reflects their values.

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Food & Beverages

CASE STUDY Death Wish Coffee

CustomerSure helped Death Wish Coffee improve customer experience with real-time feedback tools. The software made it easy to respond to customers and track urgent issues. Death Wish Coffee praised C...ustomerSure's fast and helpful support. The team found the system simple and effective for managing customer feedback. This led to better customer satisfaction and team performance.

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Hospital & Health Care

CASE STUDY Barchester Healthcare

CustomerSure helps Barchester Healthcare collect feedback from residents and their families. The software makes it easy to gather and act on feedback, even from elderly and vulnerable people. Barches...ter Healthcare has used CustomerSure for over 4 years. The platform helps improve satisfaction, track key metrics, and support compliance. It gives managers insights to make better decisions and improve care.

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Video

How to measure and increase the ROI of customer experience CustomerSure Webinar

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Frequently Asked Questions(FAQ)

for CustomerSure

What is CustomerSure?

CustomerSure is a Customer Experience and Feedback Software that helps to gather insights, communicate them across the business, and use them to drive real change. It helps to measure and improve the Net Promoter Score, CSAT and Customer Effort Score, and demonstrate the impact of customer experience projects. It also helps to improve customer loyalty and retention, identify efficiencies and process improvements and so on.

CustomerSure helps to design and execute customer feedback processes that transform the business performance. Its comprehensive features like delivering user-friendly, responsive surveys and resolving urgent problems instantly, allows to collect, monitor and respond to customer feedback, and put the customer’s voice at the heart of the business.

What is CustomerSure used for?

CustomerSure is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Scale Best Practices by Collecting Feedback, Engaging Conversational Surveys and Playbook Creation .

What are the top features of CustomerSure?

Embedded survey forms, Calculator are some of the top features of CustomerSure.

Who uses CustomerSure?

CustomerSure is used by Oil & Energy, Food & Beverages among other industries.

What are CustomerSure alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for CustomerSure.
lightning

Peers used CustomerSure for Collecting feedback and Engaging conversational surveys

CustomerSure Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (2)
Custom Reports

4.75/5 ★

Read Reviews (37)
Analytics

4.73/5 ★

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (2)
Custom Reports

4.75/5 ★

Read Reviews (37)
Analytics

4.73/5 ★

Read Reviews (26)

Software Failure Risk Guidance

?

for CustomerSure

Overall Risk Meter

Low Medium High

Top Failure Risks for CustomerSure

Customer Sure Limited Profile

Company Name

Customer Sure Limited

Company Website

https://www.customersure.com/

Year Founded

2010

HQ Location

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE