Overview: Cvent online survey and Intouch survey as Customer Feedback Management Category solutions.
Cvent Online Survey offers extensive support for engaging surveys, making it ideal for large enterprises and educational sectors. Its integration features stand out, particularly for event management and enhancing brand awareness. On the other hand, Intouch Survey specializes in collecting user feedback efficiently, favored by retail and food industries. Its robust analytics and compliance features cater to mid-sized enterprises aiming to improve customer engagement. Each tool suits different operational needs, with Cvent focusing on large-scale, event-centric operations and Intouch on detailed customer satisfaction insights.
Cvent online survey and Intouch survey: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Cvent Online Survey excels in engaging conversational surveys and follows up on user feedback, making it perfect for events and educational purposes.
Intouch Survey provides strong feedback collection and tracking capabilities, suited for industries like retail where ongoing customer engagement is crucial.
Business Goals
Cvent Online Survey helps businesses scale best practices and build brand awareness, aligning well with educational and event services seeking growth.
Intouch Survey focuses on improving customer satisfaction and acquiring new customers, beneficial for companies in food and retail aiming to enhance engagement.
Core Features
Cvent Online Survey offers comprehensive integration and custom reporting features, catering to large enterprises requiring advanced data management.
Intouch Survey shines with its analytics and compliance capabilities, suitable for multiple sectors needing detailed insights and regulatory adherence.
Vendor Support
Cvent Online Survey's robust 24/7 support, including chat and phone options, makes it reliable for extensive operational environments and immediate assistance.
Intouch Survey offers round-the-clock support as well, although slightly less intensive than Cvent, fitting mid-market businesses with its straightforward communication methods.
Segments and Industries
Cvent Online Survey is widely used by large enterprises and in education and event services, reflecting its capability to handle complex, large-scale projects.
Intouch Survey is popular in the food and beverages and retail industries, especially for smaller enterprises focusing on customer relationship optimization.
Operational Alignment
Cvent Online Survey integrates seamlessly with email and mobile channels, designed for large operational scales needing comprehensive engagement tools.
Intouch Survey aligns well with mobile and social media channels, appealing to businesses that prioritize flexibility and mobile-first strategies.
Applying your context and needs changes the table
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
