Comparison Summary
This comparison report of Delighted platform vs. Google Forms is based on a specific set of business needs and context. The comparison uses 34547 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and Google Forms
Delighted platform, Google Forms, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
Google Forms focuses on Collecting Feedback, Collaboration, Content Management, Sales Document Management, etc.
"Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support. " - Ben Angel
"Using Google Forms to collect content from our customers saved me hours of work. I simply set up a questionnaire, sent it to our customers, and saw the responses show up in real-time in a single spreadsheet. " - Justin Hiltz
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer feedback tool to gather actionable feedback from your customers
Online Surveys to collect and organize information
Financials
SEED
SERIES A
Business Need
Total Processes
(we found evidences for)
53
95
Total Goals
(we found evidences for)
13
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
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Establish thought leadership
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Scale best practices
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Enter new markets internationally or locally
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Grow market share
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Build brand awareness
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Improve stakeholder relations
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Improve ROI
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Improve brand engagement
- See 12 more
Top Channels
Channels Used
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e-mail
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social media
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website
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offline
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point of sale
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phone calls
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trade shows
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chat
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video
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user generated content
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blogs
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mobile
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promotions
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Slack
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events
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on premises
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newsletter
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causes and charity
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Facebook
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games
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text SMS
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mobile app
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Skype
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Twitter
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mass media
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Whatsapp
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radio
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coupons
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display advertisement
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out of home
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brochure
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Facebook page
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movies
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LinkedIn
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Instagram
- See 32 more
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e-mail
-
social media
-
website
-
offline
-
point of sale
-
phone calls
-
trade shows
-
chat
-
video
-
user generated content
-
blogs
-
mobile
-
promotions
-
Slack
-
events
-
on premises
-
newsletter
-
causes and charity
-
Facebook
-
games
-
text SMS
-
mobile app
-
Skype
-
Twitter
-
mass media
-
Whatsapp
-
radio
-
coupons
-
display advertisement
-
out of home
-
brochure
-
Facebook page
-
movies
-
LinkedIn
-
Instagram
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
