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Delighted platform - Customer Feedback Management: Use Cases, Capabilities & Competitors

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Customer feedback tool to gather actionable feedback from your customers

Delighted platform Overview

Delighted addresses the challenge of swiftly collecting and managing feedback from employees, customers, and product users. As a self-serve experience management platform, it enables businesses to gather actionable insights in minutes. This tool is favored by leading brands for its ability to streamline the feedback process, allowing organizations to make informed decisions quickly. Delighted integrates seamlessly into existing systems, enhancing the ability to manage experiences across various touchpoints. A unique aspect is its rapid deployment, which ensures feedback is not only collected but effectively utilized to drive improvements and innovation.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Delighted platform.

Other use cases:

Sending & Publishing Communications
Social Media Analytics
Contact List Management
Rating And Review Management
Competitive Intelligence
Automated Workflows
Training & Onboarding

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Delighted platform.

Other priorities:

Scale Best Practices
Improve Brand Engagement
Improve Stakeholder Relations
Increase Sales & Revenue
Increase Customer Life Time Value
Build Brand Awareness
Improve Consistency
Improve Digital And Social Presence
Improve ROI
Enter New Markets Internationally Or Locally
Improve Product Experience

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Delighted platform Use-Cases and Business Priorities: Customer Satisfaction Data

Delighted platform works with different mediums / channels such as Promotions. E-Mail. and Website.

Delighted platform's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and Delighted platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Delighted platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s... dream." - Megha Doshi

Peer review evidence (same sources as the product rating summary)

"...This is extremely helpful as it gives us a report that includes promoters (scores 6 and above) and detractors (scores 5 and below)...." Peer review by Employee in Customer Service

"...This is different than in the Metrics tab , which filters engagement data based on when you send your surveys...." The Pivot Table Report

"...Here are a few examples of ways you can use Projects to achieve your CX goals: Set up triggers: Set up a separate CSAT Project to fire off support-focused surveys, or a CES Project to survey customers after they visit your Help Center...." Projects Overview

Delighted platform, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.

Popular Business Setting

for Delighted platform

Top Industries

Information Technology and Services
Internet
Computer Software

Popular in

Mid Market
Small Business
Enterprise

Delighted platform is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.

Delighted platform Customer wins, Customer success stories, Case studies

Why is Delighted platform the best choice for Collecting Feedback?

Delighted Platform allows users to quickly collect feedback from customers through email, web, or SMS. Users can conduct Net Promoter Score (NPS) surveys, as well as customer satisfaction (CSAT), customer effort (CES), and other types of surveys. Delighted also provides tools to segment customer audiences and track feedback over time. The platform has limitations in its ability to easily segment audiences and target NPS surveys to specific customer groups.

"...This is extremely helpful as it gives us a report that includes promoters (scores 6 and above) and detractors (scores 5 and below)...." Peer review by Employee in Customer Service

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How efficiently Does Delighted platform manage your Engaging Conversational Surveys?

Delighted Platform Engaging Conversational Surveys enable businesses to conduct surveys, integrate with other applications, and follow up with customers. The platform also offers customizable survey templates, scheduling options, and various engagement tracking features. However, the platform has limited capabilities for comparing engagement between different survey channels.

"...This is different than in the Metrics tab , which filters engagement data based on when you send your surveys...." The Pivot Table Report

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How can Delighted platform enhance your Helpdesk Management process?

Why is Delighted platform the best choice for Sending & Publishing Communications?

73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Megha Doshi Marketing Director Strava	Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream. Testimonial By Megha Doshi
Jonathan Hau Product Operations Manager Invision	Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capture NPS data in a simple yet effective manner. Testimonial By Jonathan Hau
Olivia Krusel Senior Manager of Customer Strategy Dialogue	When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions. Testimonial By Olivia Krusel

CUSTOMERS	TESTIMONIALS
Megha Doshi Marketing Director Strava	Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream. Testimonial By Megha Doshi
Jonathan Hau Product Operations Manager Invision	Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capture NPS data in a simple yet effective manner. Testimonial By Jonathan Hau
Olivia Krusel Senior Manager of Customer Strategy Dialogue	When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions. Testimonial By Olivia Krusel

Talentful - Human Resources - Medium

London, UK

Talentful uses Delighted to collect NPS feedback from over 30 clients each quarter. They tie employee bonuses to NPS scores, making customer satisfaction a top priority. Talentful segments feedback b...y client type and reviews results in quarterly business reviews. The team acts quickly on detractor feedback to improve service. Delighted's platform helps Talentful close the feedback loop and drive client engagement.

TEDx - Events Services - Medium

New York, USA

TEDx uses Delighted to collect attendee feedback after every event. Organizers upload attendee lists, and Delighted sends NPS surveys to measure event quality. TEDx tracks NPS scores for over 3,500 y...early events, raising their average score from the 50s to 74-75. Feedback helps organizers improve future events and informs license renewal decisions. Data is shared with TEDx leadership to monitor global event quality.

Research Square - Research - Medium

Durham, USA

Research Square used Delighted to improve its customer feedback process. Before Delighted, surveys were manual and response rates were low. After switching, survey responses increased and feedback be...came easier to analyze. The team now sends about 600 NPS surveys weekly and receives 150 responses. Delighted's integrations and email-embedded surveys helped Research Square scale its feedback program and improve customer experience.

PayScale - Information Technology And Services - Small

Seattle, USA

PayScale uses Delighted to collect Net Promoter Score (NPS) feedback from its customers. The company sends NPS surveys twice a year to each customer, using Delighted’s in-email survey feature to redu...ce friction. NPS feedback is shared companywide through Slack and Salesforce, helping teams respond quickly to customer concerns. Executives and product managers monitor feedback closely to improve products and services. PayScale values real-time insights to enhance customer experience and retention.

Midi Health - Hospital & Health Care - Medium

Palo Alto, USA

Midi Health uses Delighted to automate NPS and CSAT surveys for patient feedback. The virtual clinic collects ongoing insights to improve care for women in midlife. Automated surveys free up staff to... focus on analyzing and acting on feedback. Midi Health reports 91% of patients saw symptom improvement within two months. Delighted’s survey logic and privacy features help Midi tailor research and protect patient data.

Emancipet - Non Profit Organization Management - Small

Austin, USA

Delighted helps Emancipet, a non-profit spay-and-neuter clinic, track customer feedback across multiple clinics. Emancipet uses Delighted's NPS surveys to measure client happiness and compare it with... operational KPIs. The feedback program supports compassionate service and helps identify areas for staff support. Weekly digests of positive comments boost morale and encourage best practices. Emancipet plans to expand its feedback program to further its mission of accessible pet care.

More Delighted platform Customer Stories...

Getting Started with Delighted

Frequently Asked Questions (FAQ)

What buyers ask before choosing Delighted platform

What is Delighted platform?

Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.

Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.

Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.

What is Delighted platform used for?

Delighted platform is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .