Delighted platform Overview
Delighted-platform is used to collect quick feedback from employees, products, and customers. Chosen by top brands, it is a self-serve experience management tool.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Delighted platform.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Delighted platform.
Delighted platform Use-Cases and Business Priorities: Customer Satisfaction Data
Delighted platform works with different mediums / channels such as Promotions. E-Mail. and Website.
Delighted platform's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and Delighted platform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Delighted platform analytics capabilities include Analytics, and Custom Reports.
Reviews
"Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support." - Ben Angel
Delighted platform, Thematic, Zonka Feedback, GetFeedback, SmartSurvey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Delighted platform
Top Industries
- Technology
- Food, Entertainment and Hospitality
- Research and Education
- others
Popular in
- Mid Market
- Small Business
- Enterprise
Delighted platform is popular in Information Technology And Services, Internet, and Computer Software and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Delighted platform Use Cases
What solutions does Delighted platform provide for Collecting Feedback?
How does Delighted platform facilitate Engaging Conversational Surveys?
How can Delighted platform enhance your Helpdesk Management process?
What Are the key features of Delighted platform for Sending & Publishing Communications?
36+ more Business Use Cases
73 buyers and buying teams have used Cuspera to assess how well Delighted platform solved their Customer Feedback Management needs. Cuspera uses 3088 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support. Testimonial By Ben Angel |
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When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions. Testimonial By Olivia Krusel |
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Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped change our business. Testimonial By Warren St. John |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ben Angel Head of Customer Success & Support Envoy |
Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support. Testimonial By Ben Angel |
|
Olivia Krusel Senior Manager of Customer Strategy Dialogue |
When working with employers and B2B clients, we noticed that they all wanted an understanding of the satisfaction and the usage of their members. This is how we started sharing the results of Delighted’s NPS and its feedback solutions. Testimonial By Olivia Krusel |
|
Warren St. John President Patch |
Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped change our business. Testimonial By Warren St. John |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Events Services
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Events Services |
CASE STUDY TEDxRead More |
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Medical Practice
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Medical Practice |
CASE STUDY DialogueRead More |
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Medical Practice
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Medical Practice |
CASE STUDY DialogueRead More |
Video
Getting Started with Delighted
Frequently Asked Questions(FAQ)
for Delighted platform
What is Delighted platform?
Delighted is a Customer feedback tool with Net Promoter System to gather real feedback from the customers. It helps to enhance customer relationships, scale best practices, and improve brand engagement.
Delighted helps to measure and improve customer loyalty, improve customer satisfaction and identify areas of improvement, effectiveness of customer support, gather ratings and insights from the customers and so on.
Its features include a survey experience to maximize the quality and quantity of customer feedback, gather feedback from the customers, reach the customers on the device in their pocket for instant feedback, gather feedback in any channel where customer interactions take place and more.
What is Delighted platform used for?
What are the top features of Delighted platform?
Who uses Delighted platform?
What are Delighted platform alternatives?
Peers used Delighted platform for Collecting feedback and Engaging conversational surveys
Delighted platform Competitors
Delighted platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (360) |
Delighted platform Integrations
Delighted platform integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Delighted platform
Software Failure Risk Guidance
?for Delighted platform
Overall Risk Meter
Top Failure Risks for Delighted platform
Security & Privacy Risk
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Read warningsMigration Risk
Read warningsDelighted, LLC Feeds
Post-purchase survey questions you can ask customers after checkout
It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about […]
The post Post-purchase survey questions you can ask customers after checkout appeared first on Delighted.
Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes
When it comes to getting high survey response rates, nothing beats out a survey that meets your users right where they are, on your website or in […]
The post Introducing the Delighted Surveys Web Widget: Set up a web survey in 5 minutes appeared first on Delighted.
Introducing the Delighted Android SDK
You can write the perfect survey questions, but the real key to capturing feedback is targeting the right customers at the right time. For years, the Delighted […]
The post Introducing the Delighted Android SDK appeared first on Delighted.
Delighted, LLC Profile
Company Name
Delighted, LLC
Company Website
https://delighted.com/Employees
11-50
Social
Financials
SEED
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