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Compare Delighted platform vs Enghouse Insights

Comparison Summary

For Delighted platform vs Enghouse Insights comparison, Our AI algorithm looked at 3258 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Delighted platform and Enghouse Insights to solve their respective business needs.

Pros and cons of Delighted platform and Enghouse Insights

Delighted platform is more suited to businesses that require Collecting Feedback with Promotions and Engaging Conversational Surveys where as Enghouse Insights is focused towards Market Research and Helpdesk Management with Phone Calls .

logo Delighted platform

Focus area

Delighted platform is better than Enghouse Insights for

Software Failure Risk

  • medium

logo Enghouse Insights

Focus area

Software Failure Risk

  • medium

About

Customer feedback tool to gather actionable feedback from your customers

Technology for data-driven decision making

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

53

18

Total Goals
(we found evidences for)

13

1

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


communication management

sending & publishing communications


social media management

social media analytics


contact list management

creating contact list


rating and review management


competitive intelligence


workflow management


training & onboarding


sales document management

proposal & quote management


content management


lifetime value management



campaign management


loyalty management

customise loyalty program


sales review & feedback


lead qualification

lead qualification: technographic


products & pricelist management




referral management


knowledge management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more
  • Grow market share

Top Channels

Channels Used

  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more
  • phone calls

  • website

  • social media

  • Facebook

  • mobile

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting