Comparison Summary
This comparison report of Delighted platform vs. Qualtrics is based on a specific set of business needs and context. The comparison uses 12872 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and Qualtrics
Delighted platform, Qualtrics, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
Qualtrics focuses on Customer Feedback Management, Engagement Management, Helpdesk Management, Market Research, etc.
"Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s... dream. " - Megha Doshi
"In just one year, Qualtrics has helped us to make huge improvements in customer satisfaction. Our NPS improvements are through the ceiling because now our customer service staff feel responsible for the customer's experience. " - Sebastian Mcclintock
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer feedback tool to gather actionable feedback from your customers
Survey, Research & Experience Management Software | Qualtrics
Age
2002
Financials
SEED
SERIES C
Business Need
Total Processes
(we found evidences for)
53
109
Total Goals
(we found evidences for)
13
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Grow market share
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Establish thought leadership
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Scale best practices
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Increase sales & revenue
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Improve ROI
-
Improve brand engagement
-
Enter new markets internationally or locally
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Increase customer life time value
-
Launch new products
-
Improve stakeholder relations
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Improve digital and social presence
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Improve internal communications
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Manage risk
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Improve consistency
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Improve efficiency
- See 15 more
Top Channels
Channels Used
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e-mail
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social media
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offline
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phone calls
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promotions
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website
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trade shows
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events
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video
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chat
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mobile
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review sites
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user generated content
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blogs
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Twitter
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causes and charity
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Amazon
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point of sale
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Facebook
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display advertisement
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Slack
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print media
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magazine
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movies
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text SMS
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G2crowd
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LinkedIn
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mobile app
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on premises
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Instagram
-
games
- See 28 more
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e-mail
-
social media
-
offline
-
phone calls
-
promotions
-
website
-
trade shows
-
events
-
video
-
chat
-
mobile
-
review sites
-
user generated content
-
blogs
-
Twitter
-
causes and charity
-
Amazon
-
point of sale
-
Facebook
-
display advertisement
-
Slack
-
print media
-
magazine
-
movies
-
text SMS
-
G2crowd
-
LinkedIn
-
mobile app
-
on premises
-
Instagram
-
games
- See 28 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
