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Delighted platform vs Qualtrics: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Delighted platform vs. Qualtrics is based on a specific set of business needs and context. The comparison uses 12872 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and Qualtrics

Delighted platform, Qualtrics, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Qualtrics focuses on Customer Feedback Management, Engagement Management, Helpdesk Management, Market Research, etc.

"We were missing out on hearing about the average user that is using our existing product, so we wanted to add that to our repertoire. With NPS, we sample everyone and receive more diverse product feedback. " - Zoe Soto

"We wanted to create a completely new brand from the merger of our existing ones. Our customer promise is to transform how people receive tech services. " - Dr. Kit Hagemann

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Delighted platform is better than Qualtrics for

Software Failure Risk

  • medium

logo Qualtrics

Focus area

Qualtrics is better than Delighted platform for

Software Failure Risk

  • low

About

Customer feedback tool to gather actionable feedback from your customers

Survey, Research & Experience Management Software | Qualtrics

Age

2002

Financials

SEED

SERIES C

Business Need

Total Processes
(we found evidences for)

53

109

Total Goals
(we found evidences for)

13

18

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence



communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

engaging on social media


contact list management

creating contact list


rating and review management


competitive intelligence


workflow management


training & onboarding


sales document management

proposal & quote management

contract management


content management


lifetime value management



campaign management


loyalty management

customise loyalty program

identify target customers


sales review & feedback


lead qualification

lead qualification: technographic


products & pricelist management




referral management


knowledge management



performance management


generation of new leads


customer case management


relationship management


sales call management




category management




reputation management


identify skill gaps


create learning path


courses & assessment

identify skill gaps

create learning path



business development


international marketing





community building


advocacy management


trade show marketing




segmentation and targeting



conference call management


account management





motivation management


follower management



sales quota management


personalized marketing



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Grow market share

  • Establish thought leadership

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Improve brand engagement

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Launch new products

  • Improve stakeholder relations

  • Improve digital and social presence

  • Improve internal communications

  • Manage risk

  • Improve consistency

  • Improve efficiency

  • See 15 more

Top Channels

Channels Used

  • e-mail

  • social media

  • offline

  • phone calls

  • promotions

  • website

  • trade shows

  • events

  • video

  • chat

  • mobile

  • review sites

  • user generated content

  • blogs

  • Twitter

  • causes and charity

  • Amazon

  • point of sale

  • Facebook

  • display advertisement

  • Slack

  • print media

  • magazine

  • movies

  • text SMS

  • G2crowd

  • LinkedIn

  • mobile app

  • on premises

  • Instagram

  • games

  • See 28 more
  • e-mail

  • social media

  • offline

  • phone calls

  • promotions

  • website

  • trade shows

  • events

  • video

  • chat

  • mobile

  • review sites

  • user generated content

  • blogs

  • Twitter

  • causes and charity

  • Amazon

  • point of sale

  • Facebook

  • display advertisement

  • Slack

  • print media

  • magazine

  • movies

  • text SMS

  • G2crowd

  • LinkedIn

  • mobile app

  • on premises

  • Instagram

  • games

  • See 28 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting