Comparison Summary
This comparison report of Delighted platform vs. Spark Chart is based on a specific set of business needs and context. The comparison uses 3880 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and Spark Chart
Delighted platform, Spark Chart, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
Spark Chart focuses on Collecting Feedback with Promotions, Social Media Management with Social Media, Training & Onboarding, Market Research with Promotions, etc.
"Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capt...ure NPS data in a simple yet effective manner. " - Jonathan Hau
"We are now working with clients we would otherwise not be able to help. Spark chart is very flexible and every aspect of the survey is customisable. The reports are high-quality, filtered easily, present beautifully and can be shared. And it manages... to do this while still being easy to use. Most of the work is done for you by the system. " - Dylan F
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Delighted platform
Focus area
Delighted platform is better than Spark Chart for
Software Failure Risk
About
Customer feedback tool to gather actionable feedback from your customers
Survey Software to uncover hidden knowledge & ideas
Financials
SEED
Business Need
Total Processes
(we found evidences for)
53
29
Total Goals
(we found evidences for)
13
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Improve efficiency
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Improve internal communications
- See 2 more
Top Channels
Channels Used
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promotions
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social media
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e-mail
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website
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text SMS
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phone calls
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Facebook
- See 4 more
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promotions
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social media
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e-mail
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website
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text SMS
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phone calls
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Facebook
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
