Comparison Summary
This comparison report of Delighted platform vs. SurveySparrow Enterprise is based on a specific set of business needs and context. The comparison uses 8086 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and SurveySparrow Enterprise
Delighted platform, SurveySparrow Enterprise, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
SurveySparrow Enterprise focuses on Collecting Feedback, Engaging Conversational Surveys with Chat, Market Research, Automated Workflows, etc.
"Prior to Delighted, we didn’t really have a tool to capture NPS feedback. [We wanted] to capture user experience sentiment so that we could understand ways to improve our product based on customer feedback. It’s important to have the ability to capt...ure NPS data in a simple yet effective manner. " - Jonathan Hau
"SurveySparrow has revolutionized the feedback form. The conversational style offers a fresh take on information gathering whether it be feedback from your audience, gathering information from leads to determine if they are a solid fit, or client on-...boarding. " - Parisa Vassei
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Delighted platform
Focus area
Delighted platform is better than SurveySparrow Enterprise for
Software Failure Risk
SurveySparrow Enterprise
Focus area
SurveySparrow Enterprise is better than Delighted platform for
Software Failure Risk
About
Customer feedback tool to gather actionable feedback from your customers
SurveySparrow | Online Survey Platform
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
53
15
Total Goals
(we found evidences for)
13
1
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Scale best practices
-
Improve brand engagement
-
Improve stakeholder relations
-
Increase sales & revenue
-
Increase customer life time value
-
Build brand awareness
-
Improve consistency
-
Improve digital and social presence
-
Improve ROI
-
Enter new markets internationally or locally
-
Launch new products
- See 10 more
-
Enhance customer relationships
Top Channels
Channels Used
-
chat
-
e-mail
-
mobile
-
website
-
offline
-
video
-
Whatsapp
-
phone calls
-
games
-
social media
-
mobile app
-
Twitter
-
omnichannel
-
Slack
- See 11 more
-
chat
-
e-mail
-
mobile
-
website
-
offline
-
video
-
Whatsapp
-
phone calls
-
games
-
social media
-
mobile app
-
Twitter
-
omnichannel
-
Slack
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
