Comparison Summary
This comparison report of Delighted platform vs. YesInsights is based on a specific set of business needs and context. The comparison uses 3240 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Delighted platform and YesInsights
Delighted platform, YesInsights, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.
YesInsights focuses on Collecting Feedback with E-Mail, Social Media Management with E-Mail, Communication Management with E-Mail, Engaging Conversational Surveys, etc.
"We have a weekly meeting with a VP of Member Services, myself, our Chief of Product, and our CEO in which we pull up Delighted and show them what’s going on in terms of the NPS score. Delighted makes managing customer experience easy. " - Serge Doubinski
"When I sent a Surveymonkey survey, I might be lucky I if get 10 people to respond.With YesInsights, I got 90 people to respond. " - Eric Siu
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Delighted platform
Focus area
Delighted platform is better than YesInsights for
Software Failure Risk
About
Customer feedback tool to gather actionable feedback from your customers
Customer feedback tool to get actionable feedback to improve the business and experience
Financials
SEED
NA
Business Need
Total Processes
(we found evidences for)
53
12
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve stakeholder relations
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Increase sales & revenue
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Increase customer life time value
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Enter new markets internationally or locally
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Launch new products
- See 10 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
Top Channels
Channels Used
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e-mail
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user generated content
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blogs
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social media
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website
- See 2 more
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e-mail
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user generated content
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blogs
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social media
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website
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
