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Delighted platform vs YesInsights: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Delighted platform medium Failure Risk for YesInsights medium
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Comparison Summary

This comparison report of Delighted platform vs. YesInsights is based on a specific set of business needs and context. The comparison uses 3240 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and YesInsights

Delighted platform, YesInsights, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

YesInsights focuses on Collecting Feedback with E-Mail, Social Media Management with E-Mail, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"We have used Delighted for several years now, and have built our culture around working to understand customers based on NPS feedback. Delighted is an integral part of our daily focus on improving customer happiness. I couldn’t recommend it strongly... enough. " - Allen Darnell

"It cut down our churn rate and cancellation rate substantially. We highly, highly recommend YesInsights. " - Micah Horner

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Delighted platform is better than YesInsights for

Software Failure Risk

  • medium

logo YesInsights

Focus area

Software Failure Risk

  • medium

About

Customer feedback tool to gather actionable feedback from your customers

Customer feedback tool to get actionable feedback to improve the business and experience

Financials

SEED

NA

Business Need

Total Processes
(we found evidences for)

53

12

Total Goals
(we found evidences for)

13

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (581)

Read Reviews (33)

measuring net promoter score

Read Reviews (243)

Read Reviews (12)

measuring customer satisfaction

Read Reviews (66)

Read Reviews (0)

engagement management

Read Reviews (75)

Read Reviews (1)

engaging and following up

Read Reviews (63)

Read Reviews (1)

engaging with scheduling & cadence

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (32)

Read Reviews (0)

communication management

Read Reviews (26)

Read Reviews (1)

sending & publishing communications

Read Reviews (26)

Read Reviews (1)

social media management

Read Reviews (23)

Read Reviews (2)

social media analytics

Read Reviews (20)

Read Reviews (0)

contact list management

Read Reviews (14)

Read Reviews (0)

creating contact list

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (14)

Read Reviews (0)

competitive intelligence

Read Reviews (11)

Read Reviews (0)

workflow management

Read Reviews (9)

Read Reviews (0)

training & onboarding

Read Reviews (8)

Read Reviews (0)

sales document management

Read Reviews (8)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (7)

Read Reviews (0)

content sharing

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (6)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

customise loyalty program

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (4)

Read Reviews (1)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

referral management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • social media

  • website

  • See 2 more

  • e-mail

  • user generated content

  • blogs

  • social media

  • website

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting