Overview: Deskero Helpdesk and BMC Helix ITSM as Help Desk Category solutions.

Deskero Helpdesk and BMC Helix ITSM are both robust help desk solutions with distinct features. Deskero Helpdesk is geared towards social media engagement and integration, making it suitable for enterprises seeking to enhance customer relationships through digital channels. BMC Helix ITSM excels in workflow and best practice management, fitting businesses focused on internal process efficiencies. Both offer wide support options, with Deskero favoring large enterprises and BMC Helix ITSM being more popular with smaller businesses.

Deskero Helpdesk and BMC Helix ITSM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Deskero Helpdesk specializes in managing helpdesk operations, backed by knowledge and social media management to enhance customer interactions. read more →

BMC Helix ITSM supports helpdesk and workflow management and is equipped to handle knowledge tasks, facilitating efficient communication. read more →

Business Goals

Deskero Helpdesk helps in strengthening customer relationships and optimizing internal communications for better performance. read more →

BMC Helix ITSM is focused on scaling best practices and enhancing efficiency, aligning with operational improvements. read more →

Core Features

Deskero Helpdesk has features like data integration and security, providing custom reports and easy migration to support varied user needs. read more →

BMC Helix ITSM offers robust custom reporting and easy data handling with strong integration capabilities. read more →

Vendor Support

Deskero Helpdesk prioritizes 24/7 support through various channels like chat, email, and phone to meet user demands. read more →

BMC Helix ITSM also provides 24/7 support with an emphasis on diverse options, including email and phone support. read more →

Segments and Industries

Deskero Helpdesk is appealing to large enterprises and serves industries like software and IT services broadly. read more →

BMC Helix ITSM has a larger appeal to smaller businesses and thrives in IT services and telecommunications. read more →

Operational Alignment

Deskero Helpdesk aligns well with enterprises focusing on digital customer engagement operations. read more →

BMC Helix ITSM fits businesses looking to optimize workflows and scale operations effectively. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Email Support

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Phone Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Deskero Helpdesk and BMC Helix ITSM

Why is Deskero Helpdesk and BMC Helix ITSM the best choice for Helpdesk Management?

Deskero Helpdesk and BMC Helix ITSM both manage help desk requests. Deskero Helpdesk focuses on customer engagement and offers features such as social media integration and knowledge base management. BMC Helix ITSM prioritizes IT service management and includes automation, change management, and identity management features. Deskero Helpdesk is geared toward smaller businesses, while BMC Helix ITSM is suitable for larger organizations with more complex needs.

"...It's easy to track customer service cases in an efficient manner and its ticket management facilitates customer support...." Peer review by Julio O., Consultor, Information Technology and Services

"...Tied together with automation and you transform your help desk into an IT enabled service desk...." Peer review by Cody D, Senior Automation Engineer, Information Technology and Services

How can Deskero Helpdesk and BMC Helix ITSM enhance your Knowledge Management process?

Deskero Helpdesk and BMC Helix ITSM are both capable of managing knowledge bases. Deskero emphasizes user-friendliness, customization, and affordability. BMC Helix ITSM focuses on comprehensive IT service management, including incident, problem, and asset management. Deskero provides a simple interface and diverse knowledge base features, while BMC Helix ITSM offers a more robust knowledge base with a focus on data analysis and ITIL compliance. However, both platforms have limitations in their knowledge management features.

"...Fairly simple and robust Knowledge Base - Lots of settings and options - Excellent customer support from the developers and help staff - Mobile App - API Deskero staff was helpful and understanding of our needs...." Peer review by Patrick Buswell, VP of Sales, Connexium

"...I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to" document for all of our technicians in the field...." Peer review by Michael D, Network Administrator Senior

How can Deskero Helpdesk and BMC Helix ITSM enhance your Communication Management process?

Deskero Helpdesk and BMC Helix ITSM both manage communication with customers. Deskero Helpdesk emphasizes social media integration, offering a social monitor and the ability to manage interactions from various platforms. BMC Helix ITSM focuses on managing tickets for incidents, changes, and problems in an IT service management environment. While both tools allow for email communication, Deskero Helpdesk has a more robust system for tracking and managing social media interactions. The limitations of each tool are not fully explored in the given comments.

"...Deskero has helped us manage how we communicate to our customers...." Peer review by Khaligragh J, Khaligraph Jones

"...to service desk Great way to track help tickets and set up changes for review and maintain parameters and procedures for making changes and ability to verify and get others to approve and keep track of this Ability to tie in IBM notes to automatically create tickets and use Service desk to send emails that automatically save in ticket for better record keeping of communication between technician and end user...." Peer review by User

Deskero Helpdesk in Action: Unique Use Cases

What Are the key features of Deskero Helpdesk for Engagement Management?

BMC Helix ITSM in Action: Unique Use Cases

What makes BMC Helix ITSM ideal for Workflow Management?

Alternatives

4.22 5

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Deskero Helpdesk vs. BMC Helix ITSM: Comparing Best Help Desk Solutions 2025

Overview: Deskero Helpdesk and BMC Helix ITSM as Help Desk Category solutions.

Deskero Helpdesk and BMC Helix ITSM: Best Use cases based on the customer satisfaction data

Applying your context and needs changes the comparison

Failure Risk Guidance?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Most deployed common Use Cases for Deskero Helpdesk and BMC Helix ITSM

Why is Deskero Helpdesk and BMC Helix ITSM the best choice for Helpdesk Management?

How can Deskero Helpdesk and BMC Helix ITSM enhance your Knowledge Management process?

How can Deskero Helpdesk and BMC Helix ITSM enhance your Communication Management process?

Deskero Helpdesk in Action: Unique Use Cases

What Are the key features of Deskero Helpdesk for Engagement Management?

BMC Helix ITSM in Action: Unique Use Cases

What makes BMC Helix ITSM ideal for Workflow Management?

Alternatives

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ConnectWise Manage

Issuetrak

Dixa Customer Service

Crisp Customer Messaging Platform

Business Setting