Comparison Summary
This comparison report of Deskero Helpdesk vs. Cisco SocialMiner is based on a specific set of business needs and context. The comparison uses 1438 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Deskero Helpdesk and Cisco SocialMiner
Deskero Helpdesk, NABD, Re:amaze, etc., belong to a category of solutions that help Help Desk, whereas Cisco SocialMiner belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Deskero Helpdesk covers Helpdesk Management, Knowledge Management with Social Media, Social Media Management with Social Media, Engagement Management with Social Media, etc.
Cisco SocialMiner focuses on Helpdesk Management with Phone Calls, Social Media Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Deskero Helpdesk
Focus area
Deskero Helpdesk is better than Cisco SocialMiner for
Software Failure Risk
About
Deskero: Help desk software and support ticket system
Cisco SocialMiner - Data Sheets
Age
2007
1984
Financials
SERIES A
IPO
Business Need
Total Processes
(we found evidences for)
39
13
Total Goals
(we found evidences for)
4
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Improve internal communications
-
Acquire customers
-
Improve efficiency
- See 1 more
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Acquire customers
-
Enhance customer relationships
Top Channels
Channels Used
-
social media
-
phone calls
-
social media
-
phone calls
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
