Cisco SocialMiner Overview
Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.
Use Cases
Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.
Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data
Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.
Reviews
"...Cisco SocialMiner software can help your company enhance customer service and create brand recognition!. Cisco SocialMiner software can help your company enhance customer service, improve customer loyalty, add new customers, and protect your brand...." Peer review by Rita C, Product QA Engineer, Internet
Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Cisco SocialMiner
Top Industries
- Construction
- Real Estate
- Internet
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.
Comprehensive Insights on Cisco SocialMiner Use Cases
What Are the key features of Cisco SocialMiner for Helpdesk Management?
How does Cisco SocialMiner address your Tracking & Monitoring Communications Challenges?
Cisco SocialMiner Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
Cisco SocialMiner Integrations
Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Cisco SocialMiner
Software Failure Risk Guidance
?for Cisco SocialMiner
Top Failure Risks for Cisco SocialMiner
Cisco Systems, Inc. News
Cisco introduces Duo Identity and Access Management to enhance identity protection in the AI era
Cisco has launched Duo Identity and Access Management, a new security solution designed to protect organizations from identity-based cyberattacks. Built on Cisco Duos multifactor authentication, the product offers a security-first approach to identity protection, addressing vulnerabilities in traditional IAM systems. This launch targets the growing threat of identity attacks in the AI era and aims to strengthen enterprise cybersecurity.
Cisco Unveils JARVIS: AI Assistant Transforming Platform Engineering
Ciscos Outshift division has launched JARVIS, an AI-powered assistant for platform engineering. JARVIS uses a conversational interface to automate and simplify complex engineering workflows, aiming to reduce execution time and cognitive load for DevOps and platform teams. This release highlights Ciscos focus on AI-driven solutions in enterprise IT and cybersecurity.
Cisco reports strong Q3 performance driven by AI momentum
Cisco reported strong Q3 FY2025 results with $14.1 billion in revenue, marking an 11% year-over-year increase. The company saw a significant rise in product orders, driven by AI infrastructure demand. Orders from webscale customers for AI solutions exceeded $600 million, achieving a major milestone ahead of schedule.
Cisco and ServiceNow Partner to Simplify and Secure AI Adoption for Businesses at Scale - Cisco Newsroom
Cisco and ServiceNow formed a strategic partnership to help enterprises adopt AI securely and at scale. The collaboration integrates Cisco's infrastructure and AI Defense security with ServiceNow's AI-driven platform and SecOps, enabling businesses to streamline AI application protection and governance. The joint solution targets enterprise AI risk management, data governance, and operational efficiency.
Cisco Systems, Inc. Profile
Company Name
Cisco Systems, Inc.
Company Website
https://www.cisco.com/site/us/en/index.htmlYear Founded
1984
HQ Location
Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA
Employees
10001+
Social
Financials
IPO
How does Cisco SocialMiner facilitate Social Media Management?