Cisco SocialMiner Overview
Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.
Use Cases
Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.
Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data
Cisco SocialMiner works with different mediums / channels such as Phone Calls, and Social Media,
Reviews
"...Cisco SocialMiner is a social media management solution built to interact with customers and prospects across channels, with features such as social media monitoring, scheduling, and workflow automation to assist the social media management process...." Peer review
Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Cisco SocialMiner
Top Industries
- Construction
- Real Estate
- Internet
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.
Comprehensive Insights on Cisco SocialMiner Use Cases
How can Cisco SocialMiner optimize your Helpdesk Management Workflow?
How efficiently Does Cisco SocialMiner manage your Tracking & Monitoring Communications?
Cisco SocialMiner Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
Cisco SocialMiner Integrations
Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Cisco SocialMiner
Software Failure Risk Guidance
?for Cisco SocialMiner
Top Failure Risks for Cisco SocialMiner
Cisco News
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HOYTS brings Cisco, Optus into digital transformation - Networking - Telco/ISP - iTnews
The cinema operator said it has put in a Cisco Catalyst SD-WAN solution, “with dual Optus and NBN fibre plus Optus 4G backup as well as redundant ...
Cisco warns about critical vulnerability that allows user passwords to be changed
Cisco has released software updates to address a critical vulnerability with a maximum base score of 10, which allows an attacker to change any ...
Cisco Feeds
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Occupancy Monitoring enables a safe return to campus, at Aventus
Overview & challenge Aventus, a secondary Vocational Education and Training institute in the Netherlands, operates six campuses with 1,150 instructors and staff. Their main campus is designed to handle around 8,000 to 10,000 people, and their classrooms are designed for 30 students. Post pandemic, they decided to begin at a capacity of 15 per cent […]
Cisco Profile
HQ Location
Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA
Employees
10001+
Social
Financials
IPO
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What benefits does Cisco SocialMiner offer for Social Media Management?