Cisco SocialMiner Overview
Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.
Use Cases
Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.
Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data
Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.
Reviews
"...It can help you improve with customer loyalty...." Peer review by User
Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Cisco SocialMiner
Top Industries
- Construction
- Real Estate
- Internet
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.
Comprehensive Insights on Cisco SocialMiner Use Cases
What benefits does Cisco SocialMiner offer for Helpdesk Management?
How efficiently Does Cisco SocialMiner manage your Tracking & Monitoring Communications?
Cisco SocialMiner Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
Cisco SocialMiner Integrations
Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Cisco SocialMiner
Software Failure Risk Guidance
?for Cisco SocialMiner
Top Failure Risks for Cisco SocialMiner
Cisco Systems, Inc. News
Cisco president: AI is moving fast, but most companies are struggling to keep up
Cisco's president, Jeetu Patel, highlights the rapid evolution of AI and the challenges companies face in keeping up. Cisco is transitioning into an AI infrastructure provider, addressing hurdles like inadequate infrastructure and security concerns. The company is collaborating with OpenAI, Anthropic, Nvidia, and AMD to enhance AI adoption. Cisco's stock reflects confidence in its AI strategy, with significant investments expected in AI infrastructure.
Cisco warns of critical API vulnerabilities in ISE and ISE-PIC
Cisco has identified critical API vulnerabilities in its Identity Services Engine (ISE) and ISE-PIC products. These security flaws could allow unauthorized access or control if left unpatched. Cisco urges enterprise customers to apply security updates immediately to protect network infrastructure and maintain compliance.
ElevenLabs Powers Voice for Ciscos Webex AI Agent, Transforming Customer Support
Cisco has integrated ElevenLabs expressive voice technology into the Webex AI Agent, enhancing customer support with natural, human-like voice interactions. This partnership enables Webex AI Agent to respond to emotional cues and deliver adaptive, engaging experiences for enterprise users, advancing conversational AI in customer service.
Cisco introduces Duo Identity and Access Management to enhance identity protection in the AI era
Cisco has launched Duo Identity and Access Management, a new security solution designed to protect organizations from identity-based cyberattacks. Built on Cisco Duos multifactor authentication, the product offers a security-first approach to identity protection, addressing vulnerabilities in traditional IAM systems. This launch targets the growing threat of identity attacks in the AI era and aims to strengthen enterprise cybersecurity.
Cisco Systems, Inc. Profile
Company Name
Cisco Systems, Inc.
Company Website
https://www.cisco.com/site/us/en/index.htmlYear Founded
1984
HQ Location
Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA
Employees
10001+
Social
Financials
IPO
What benefits does Cisco SocialMiner offer for Social Media Management?