Cisco SocialMiner Overview
Cisco SocialMiner 11.6 enables customer engagement through social media, emails, and chat. It provides real-time monitoring and proactive customer service capabilities.
Use Cases
Customers recommend Helpdesk Management, Social Media Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Cisco SocialMiner.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Cisco SocialMiner.
Cisco SocialMiner Use-Cases and Business Priorities: Customer Satisfaction Data
Cisco SocialMiner works with different mediums / channels such as Phone Calls. and Social Media.
Reviews
"...Bank call center assistance...." Peer review by Administrator
Cisco SocialMiner, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Cisco SocialMiner
Top Industries
- Construction
- Real Estate
- Internet
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Cisco SocialMiner is popular in Construction, Real Estate, and Internet and is widely used by Mid Market, Large Enterprise, and Enterprise.
Cisco SocialMiner Customer wins, Customer success stories, Case studies
What benefits does Cisco SocialMiner offer for Helpdesk Management?
Why is Cisco SocialMiner the best choice for Tracking & Monitoring Communications?
Cisco SocialMiner Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (1) |
Cisco SocialMiner Integrations
Cisco SocialMiner integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Cisco SocialMiner
Software Failure Risk Guidance
?for Cisco SocialMiner
Top Failure Risks for Cisco SocialMiner
Cisco Systems, Inc. News
Cisco Schedules Call for Q1 Fiscal Year 2026 Financial Results - Cisco Newsroom
Cisco has scheduled a conference call on November 12, 2025, to announce its Q1 fiscal year 2026 financial results. The results will be released after the market closes and will be available on Cisco's Investor Relations website.
Cisco launches Cisco IQ, the unified AI-powered experience that ...
Cisco has launched Cisco IQ, an AI-powered interface designed to enhance customer experience by integrating real-time insights, automation, and personalized learning. Cisco IQ aims to simplify IT operations, boost resiliency, and reduce complexity for IT teams. It offers flexible deployment options and secure API integration, enabling seamless integration into existing workflows. The platform is expected to be generally available in the second half of Cisco's fiscal year 2026.
Investor Relations - Financial Information - Financial Results - Cisco
Investor Relations - Financial Information - Financial Results - Cisco
Cisco Expands Webex Calling with India Data Centres
Cisco is expanding its Webex Calling and Webex Contact Centre services in India by establishing new data centres in Mumbai and Chennai. This move aims to enhance communication services for Indian enterprises and multinational corporations by offering secure, high-quality cloud solutions. The initiative includes AI-powered contact centre services and complies with local telecom regulations, promising improved call quality and reduced latency.
Cisco Systems, Inc. Profile
Company Name
Cisco Systems, Inc.
Company Website
https://www.cisco.com/site/us/en/index.htmlYear Founded
1984
HQ Location
Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA
Employees
10001+
Social
Financials
IPO
What benefits does Cisco SocialMiner offer for Social Media Management?