Deskero Helpdesk and Kustomer, An In-Depth Comparison 2024

"...The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands...." Peer review from Deskero

"...We use Kustomer to note calls and interactions with our customers...." Peer review by Employee in Customer Service

"...I use Deskero daily and I can say that it's the best solution for your help desk!..." Peer review by Samuele Dalla Fina, Tecnico, Me stesso

"...- Knowledge Base -Customization is easy -Great customer support - Good ticket managing with auto assignements..." Peer review by Loris Marilungo, IT System Administrator & Helpdesk, Farmasistemi S.R.L.

"...Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks...." Peer review

"...One click reply to tickets, immediate conversion of chat sessions into tickets, simple email importing and social monitor features to track and compare competition...." Peer review by Administrator

"...We are solving the problem of locating customers' history by searching manually by utilizing the integration with Aircall...." Peer review by Lauren Michele P, Senior Systems Specialist, Retail

"...This important insight can help us better and more quickly consolidate customer feedback, so we can report tech or shipping issues to relevant teams and resolve them more quickly...." Peer review by G2 User

"...We also share information about your use of our site with our social media, advertising and analytics partners. ..." Minimize Costs and Operationalize CX

"...The benefit of using Kustomer for my work is the ability to have a consistent workflow due to the layout and the ability to have access to see the people I have helped throughout the day...." Peer review by Alexandria L, Customer Service Associate