Kustomer Overview

Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.

Use Cases

Customers recommend Engagement Management, Contact List Management, Advertisement, as the business use cases that they have been most satisfied with while using Kustomer.

Other use cases:

  • Customer Feedback Management
  • Workflow Management
  • Helpdesk Management
  • Knowledge Management
  • Communication Management
  • Collaboration
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kustomer.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Launch New Products
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Market Share
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Improve Efficiency
See all business priorities See less business priorities

Kustomer Use-Cases and Business Priorities: Customer Satisfaction Data

Kustomer works with different mediums / channels such as Chat, Phone Calls, E-Mail, etc.

Kustomer's features include Personalization, Ticketing, Feedback Surveys, etc.

Reviews

"...While it is awesome having everything loaded for the pervious history of the customer...." Peer review by G2 User

Kustomer, Re:amaze, Helpshift, Dixa Customer Service, SupportBee, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Kustomer

Top Industries

  • Retail
  • Food & Beverages
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Kustomer is popular in Retail, Food & Beverages, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Kustomer Use Cases

What solutions does Kustomer provide for Engagement Management?

How does Kustomer address your Contact List Management Challenges?

What benefits does Kustomer offer for Customer Feedback Management?

How does Kustomer facilitate Workflow Management?

34+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Kustomer solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Kustomer case study

Terra Kaffe
NA
CASE STUDY Terra Kaffe

A luxury coffee machine manufacturer switched from Zendesk to Kustomer for better visibility into the customer journey to provide a better service experience.

Read More
Kustomer case study

Kin Insurance
NA
CASE STUDY Kin Insurance

Kin Insurance wanted a more unified communication system and customer CRM, and they found the perfect enterprise-level solution in Kustomer.

Read More
Kustomer case study

Bulletproof
Food & Beverages
Food & Beverages
CASE STUDY Bulletproof

Bulletproof, a supplement company, saw a 25% increase in customer lifetime value after implementing Kustomer's customer service platform.

Read More

Video

Kustomer Product Tour

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Frequently Asked Questions(FAQ)

for Kustomer

What is Kustomer used for?

Kustomer is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Advertisement .

What are the top features of Kustomer?

Personalization, Ticketing and Feedback surveys are some of the top features of Kustomer.

Who uses Kustomer?

Kustomer is used by Retail, Food & Beverages and Information Technology And Services among other industries.

What are Kustomer alternatives?

Re:Amaze, Helpshift, Dixa Customer Service and SupportBee are popular alternatives for Kustomer.

Where is Kustomer located?

Kustomer is headquartered at 318 W 39th St. 5th floor, New York, NY 10018.
lightning

Peers used Kustomer for engagement management and contact list management

Kustomer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (87)
Analytics

4.62/5 ★

Read Reviews (166)
Custom Reports

4.12/5 ★

Read Reviews (232)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (87)
Analytics

4.62/5 ★

Read Reviews (166)
Custom Reports

4.12/5 ★

Read Reviews (232)

Software Failure Risk Guidance

?

for Kustomer

Overall Risk Meter

Low Medium High

Top Failure Risks for Kustomer

Kustomer, Inc. Feeds

Introducing Enhanced Reporting for KIQ Agent Assist

Earlier this year, we launched KIQ Agent Assist, an AI-powered agent copilot designed to empower agents with automated communication personalization capabilities, making them more efficient and effective.  Today, we are thrilled to announce the addition of enhanced reporting capabilities as part of Agent Assist. In the realm of customer support, having detailed insights into your […]

01/07/2024 - source

Kustomer, Inc. Profile

Company Name

Kustomer, Inc.

Company Website

//kustomer.com

HQ Location

318 W 39th St. 5th floor, New York, NY 10018

Employees

101-250

Social

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Financials

SERIES D