Kustomer: Use-Cases, Insights and Reviews | 2025 Cuspera

Kustomer helped Alex and Ani centralize all customer support operations into one platform. The jewelry retailer struggled with disconnected systems and manual workarounds, making it hard to track cus...tomer interactions and train new staff. With Kustomer, they gained a single customer profile, enhanced reporting, and a user-friendly interface. This improved agent efficiency and made it easier to resolve customer issues. The team now expects faster resolutions and better customer service, especially during busy seasons.
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Kustomer helped Bulletproof scale customer care as the company grew fast. Bulletproof used Kustomer to automate workflows and route requests, cutting average handle time by 50%. The team also improve...d first contact resolution by 15%. Kustomer’s platform let Bulletproof combine voice and digital channels, making support more efficient. Bulletproof’s customer care team now spends more time on high-value work and less on simple requests.
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Kustomer helped Comrad, a fast-growing sock company, improve customer service and boost business results. Comrad switched from Intercom to Kustomer for better integrations and a unified customer view.... With Kustomer, Comrad saw a 40% increase in return customer rate and a 26% rise in average order value. The platform made onboarding new reps easy and reduced manual work. Integrations with Loop and Okendo saved time and improved customer satisfaction.
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Kustomer helped Cruisebound improve its online travel booking and post-booking process. Cruisebound used Kustomer’s self-service tools, including an AI chatbot and knowledge base, to let customers ma...nage bookings and get answers fast. Now, 80% of Cruisebound’s customers self-serve without calling a live agent. The company keeps customer satisfaction above 90% and uses data from the knowledge base to keep improving. Cruisebound saves time, helps more people, and keeps service quality high.
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Kustomer helped Daily Harvest scale operations and manage omnichannel customer service as they expanded into retail. The integration with Shopify and Klaviyo streamlined customer interactions and cen...tralized data. Daily Harvest doubled agent productivity and saw a 10% increase in weekly revenue. The team maintained high customer satisfaction scores, even during peak seasons. AI-powered automation handled 31% of inbound calls, reducing operational costs and boosting efficiency.
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Kustomer helped Everlane solve problems with scalability, maintenance, and personalization in customer service. Everlane switched to Kustomer for 360-degree customer insights, omni-channel support, a...nd advanced AI features. The platform saved 25% of agent hours and delivered a 4x increase in customer inquiry deflections using AI. Agents now have a holistic view of customers and more efficient workflows. Everlane improved customer satisfaction and key CX metrics with Kustomer.
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