Kustomer Overview

Kustomer enhances customer service with its AI-powered CRM platform, offering unique advantages for businesses seeking to elevate client interactions. This platform integrates omnichannel messaging, ensuring seamless communication across various customer touchpoints. Kustomer's unified customer view consolidates data, providing comprehensive insights into customer history and preferences, which are crucial for personalized service delivery. The platform leverages AI-powered automations to streamline routine tasks, enabling customer service representatives to focus on complex issues and improve response times. A notable aspect of Kustomer is its ability to blend data, AI, and human intelligence, fostering smarter support and better outcomes. This positions businesses to deliver exceptional service experiences, ensuring customer satisfaction and loyalty.

Use Cases

Customers recommend Engagement Management, Contact List Management, Advertisement, as the business use cases that they have been most satisfied with while using Kustomer.

Other use cases:

  • Customer Feedback Management
  • Workflow Management
  • Helpdesk Management
  • Knowledge Management
  • Communication Management
  • Collaboration
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kustomer.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Launch New Products
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Market Share
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Improve Efficiency
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Kustomer Use-Cases and Business Priorities: Customer Satisfaction Data

Kustomer works with different mediums / channels such as Chat. Phone Calls. E-Mail etc.

Kustomer's features include Personalization, Ticketing, Feedback Surveys, etc. and Kustomer support capabilities include Phone Support, Chat Support, Email Support, etc. also Kustomer analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The communications with the customers are integrated and tracking of the product and workflow is so easy. . ...." Peer review by Aleksandar M., Data Analyst, Consumer Services

Kustomer, Cayzu Help Desk, Service Creatio, Elevio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.

Popular Business Setting

for Kustomer

Top Industries

  • Retail
  • Food & Beverages
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Kustomer is popular in Retail, Food & Beverages, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Kustomer Use Cases

What makes Kustomer ideal for Engagement Management?

How efficiently Does Kustomer manage your Contact List Management?

What benefits does Kustomer offer for Customer Feedback Management?

How can Kustomer enhance your Workflow Management process?

8 buyers and buying teams have used Cuspera to assess how well Kustomer solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Insurance

CASE STUDY Kin

Kustomer helped Kin centralize support operations into one platform. Kin's sales and support teams struggled to serve homeowners as the company grew. Kustomer's automation and workflows improved effi...ciency and removed manual triage. Agents now have full customer history, reducing response times and closing knowledge gaps. Kin gained better visibility into customer operations and communication.

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Retail

CASE STUDY UNTUCKit

Kustomer helped UNTUCKit bring all customer data into one place. Agents stopped switching between many systems. This made their work faster and easier. Agent productivity went up by 25%. Voice handle... times dropped by 30 seconds. Customers got quicker answers and better service.

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Consumer Goods

CASE STUDY Priority Bicycles

Kustomer gives Priority Bicycles a 360 degree view of each customer. The team brings all customer communication channels into one platform. This helps them answer questions faster and with more relev...ant information. Since switching to Kustomer, they have increased customer satisfaction and reduced case handling time. The platform also helps them design better products and react quickly to market changes.

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Consumer Services

CASE STUDY Terra Kaffe

Kustomer helped Terra Kaffe get a full view of each customer’s history. Terra Kaffe switched from Zendesk to Kustomer for better customer visibility. The timeline and collaborators features let teams... see all customer interactions and feedback. Kustomer’s integrations improved efficiency and teamwork. Terra Kaffe kept customer satisfaction scores in the mid-90s as their customer base grew. The company now uses these gains to focus on new customer experience projects.

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CASE STUDY Makesy

Kustomer helped Makesy improve customer service by making it easier for agents to manage conversations and send bulk messages. The new CRM let agents respond faster and keep the brand voice strong. M...akesy saw higher customer reviews and better self-service. In the first week, Kustomer's conversational assistant resolved 48 tickets without an agent. The team now spends less time on manual tasks and gives customers quicker, more personal help.

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Consumer Services

CASE STUDY Jokr/Daki

Kustomer helped Jokr/Daki improve customer service. Jokr/Daki had trouble managing different contact types and customer segments with their old system. They switched to Kustomer for better configurat...ion and easier integration. With Kustomer, Jokr/Daki reduced median wait times by 55% and improved customer satisfaction scores by 53%. The company now delivers better service for premium customers and all stakeholders.

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Kustomer Product Tour

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Frequently Asked Questions(FAQ)

for Kustomer

What is Kustomer used for?

Kustomer is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Advertisement .

What are the top features of Kustomer?

Personalization, Ticketing and Feedback surveys are some of the top features of Kustomer.

Who uses Kustomer?

Kustomer is used by Retail, Food & Beverages and Information Technology And Services among other industries.

What are Kustomer alternatives?

Cayzu Help Desk, Service Creatio, Elevio and Qminder are popular alternatives for Kustomer.

Where is Kustomer located?

Kustomer is headquartered at 318 W 39th St. 5th floor, New York, NY 10018.
lightning

Peers used Kustomer for engagement management and contact list management

Kustomer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (87)
Analytics

4.62/5 ★

Read Reviews (166)
Custom Reports

4.12/5 ★

Read Reviews (232)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (87)
Analytics

4.62/5 ★

Read Reviews (166)
Custom Reports

4.12/5 ★

Read Reviews (232)

Software Failure Risk Guidance

?

for Kustomer

Overall Risk Meter

Low Medium High

Top Failure Risks for Kustomer

Kustomer, Inc. News

Product

Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support - Directors Club News

Kustomer introduces new tools to improve internal workflows and enhance customer support.

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Executive

Kustomer Appoints Douglas Hanna as President and Chief Operating Officer - citybiz

Kustomer, a company, has appointed Douglas Hanna as its new President and Chief Operating Officer.

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Introducing Enhanced Reporting for KIQ Agent Assist

Earlier this year, we launched KIQ Agent Assist, an AI-powered agent copilot designed to empower agents with automated communication personalization capabilities, making them more efficient and effective.  Today, we are thrilled to announce the addition of enhanced reporting capabilities as part of Agent Assist. In the realm of customer support, having detailed insights into your […]

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Kustomer, Inc. Profile

Company Name

Kustomer, Inc.

Company Website

//kustomer.com

HQ Location

318 W 39th St. 5th floor, New York, NY 10018

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES D