Kustomer Overview

Kustomer enhances customer service with its AI-powered CRM platform, offering unique advantages for businesses seeking to elevate client interactions. This platform integrates omnichannel messaging, ensuring seamless communication across various customer touchpoints. Kustomer's unified customer view consolidates data, providing comprehensive insights into customer history and preferences, which are crucial for personalized service delivery. The platform leverages AI-powered automations to streamline routine tasks, enabling customer service representatives to focus on complex issues and improve response times. A notable aspect of Kustomer is its ability to blend data, AI, and human intelligence, fostering smarter support and better outcomes. This positions businesses to deliver exceptional service experiences, ensuring customer satisfaction and loyalty.

Use Cases

Customers recommend Engagement Management, Contact List Management, Advertisement, as the business use cases that they have been most satisfied with while using Kustomer.

Other use cases:

  • Customer Feedback Management
  • Workflow Management
  • Helpdesk Management
  • Knowledge Management
  • Communication Management
  • Collaboration
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kustomer.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Launch New Products
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Market Share
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Improve Efficiency
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Kustomer Use-Cases and Business Priorities: Customer Satisfaction Data

Kustomer works with different mediums / channels such as Chat. Phone Calls. E-Mail etc.

Kustomer's features include Personalization, Ticketing, Feedback Surveys, etc. and Kustomer support capabilities include Phone Support, Chat Support, Email Support, etc. also Kustomer analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It has helped us grow within our customer interactions and aid us with information to be of more assistance...." Peer review by Jessie B., Fit Stylist, Consumer Services

Kustomer, Cayzu Help Desk, Service Creatio, Elevio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.

Popular Business Setting

for Kustomer

Top Industries

  • Retail
  • Food & Beverages
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Kustomer is popular in Retail, Food & Beverages, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Kustomer Customer wins, Customer success stories, Case studies

How does Kustomer facilitate Engagement Management?

How can Kustomer enhance your Contact List Management process?

How efficiently Does Kustomer manage your Customer Feedback Management?

Why is Kustomer the best choice for Workflow Management?

8 buyers and buying teams have used Cuspera to assess how well Kustomer solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

UNTUCKit - Retail

Kustomer helped UNTUCKit bring all customer data into one place. Agents stopped switching between many systems. This made their work faster and easier. Agent productivity went up by 25%. Voice handle... times dropped by 30 seconds. Customers got quicker answers and better service.

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Terra Kaffe - Consumer Services

Kustomer helped Terra Kaffe get a full view of each customer’s history. Terra Kaffe switched from Zendesk to Kustomer for better customer visibility. The timeline and collaborators features let teams... see all customer interactions and feedback. Kustomer’s integrations improved efficiency and teamwork. Terra Kaffe kept customer satisfaction scores in the mid-90s as their customer base grew. The company now uses these gains to focus on new customer experience projects.

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Alex and Ani - Consumer Services

Kustomer helped Alex and Ani centralize all customer support operations into one platform. The jewelry retailer struggled with disconnected systems and manual workarounds, making it hard to track cus...tomer interactions and train new staff. With Kustomer, they gained a single customer profile, enhanced reporting, and a user-friendly interface. This improved agent efficiency and made it easier to resolve customer issues. The team now expects faster resolutions and better customer service, especially during busy seasons.

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Everlane - Apparel & Fashion

Kustomer helped Everlane solve problems with scalability, maintenance, and personalization in customer service. Everlane switched to Kustomer for 360-degree customer insights, omni-channel support, a...nd advanced AI features. The platform saved 25% of agent hours and delivered a 4x increase in customer inquiry deflections using AI. Agents now have a holistic view of customers and more efficient workflows. Everlane improved customer satisfaction and key CX metrics with Kustomer.

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HexClad - Consumer Goods

Kustomer helps HexClad, a cookware brand, improve customer satisfaction and loyalty. HexClad used Kustomer to get a complete view of every customer touchpoint. This helped their support team drive re...peat purchases and higher customer lifetime value. Customers who interact with support have an average order value $100 higher and a 21% higher lifetime value. 27,000 customers made a purchase after support contact, with 11% buying again the same day. Kustomer's flexibility lets HexClad integrate new tools and improve post-purchase experiences.

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Hopper - Technology

Kustomer helped Hopper improve customer service as demand grew. Hopper switched from Intercom to Kustomer for a more robust CRM. With Kustomer, Hopper increased CSAT by 10% and cut first response tim...es by 50%. They also reduced customer service software costs by 20%. Hopper's support team now has over 800 people and delivers faster, more efficient service.

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Kustomer Product Tour

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Frequently Asked Questions(FAQ)

for Kustomer

What is Kustomer used for?

Kustomer is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Advertisement .

What are the top features of Kustomer?

Personalization, Ticketing and Feedback surveys are some of the top features of Kustomer.

Who uses Kustomer?

Kustomer is used by Retail, Food & Beverages and Information Technology And Services among other industries.

What are Kustomer alternatives?

Cayzu Help Desk, Service Creatio, Elevio and Qminder are popular alternatives for Kustomer.

Where is Kustomer located?

Kustomer is headquartered at 318 W 39th St. 5th floor, New York, NY 10018.
lightning

Peers used Kustomer for engagement management and contact list management

Kustomer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (87)
Analytics

4.62/5 ★

Read Reviews (166)
Custom Reports

4.12/5 ★

Read Reviews (232)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (87)
Analytics

4.62/5 ★

Read Reviews (166)
Custom Reports

4.12/5 ★

Read Reviews (232)

Software Failure Risk Guidance

?

for Kustomer

Overall Risk Meter

Low Medium High

Top Failure Risks for Kustomer

Kustomer, Inc. News

Product

Kustomer Launches Data Explorer, the First CX Platform Feature That Lets Leaders Talk to Their Data - Business Wire

Kustomer has introduced Data Explorer, a new feature in its CX platform that enables leaders to interact directly with their data. This innovation aims to enhance data accessibility and insights for customer service management.

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Product

Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support - Directors Club News

Kustomer introduces new tools to improve internal workflows and enhance customer support.

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Executive

Kustomer Appoints Douglas Hanna as President and Chief Operating Officer - citybiz

Kustomer, a company, has appointed Douglas Hanna as its new President and Chief Operating Officer.

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Kustomer, Inc. Profile

Company Name

Kustomer, Inc.

Company Website

//kustomer.com

HQ Location

318 W 39th St. 5th floor, New York, NY 10018

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES D