Kustomer Overview

Kustomer enhances customer service with its AI-powered CRM platform, offering unique advantages for businesses seeking to elevate client interactions. This platform integrates omnichannel messaging, ensuring seamless communication across various customer touchpoints. Kustomer's unified customer view consolidates data, providing comprehensive insights into customer history and preferences, which are crucial for personalized service delivery. The platform leverages AI-powered automations to streamline routine tasks, enabling customer service representatives to focus on complex issues and improve response times. A notable aspect of Kustomer is its ability to blend data, AI, and human intelligence, fostering smarter support and better outcomes. This positions businesses to deliver exceptional service experiences, ensuring customer satisfaction and loyalty.

Use Cases

Customers recommend Engagement Management, Contact List Management, Advertisement, as the business use cases that they have been most satisfied with while using Kustomer.

Other use cases:

  • Customer Feedback Management
  • Workflow Management
  • Helpdesk Management
  • Knowledge Management
  • Communication Management
  • Collaboration
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kustomer.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Launch New Products
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Grow Market Share
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Improve Efficiency
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Kustomer Use-Cases and Business Priorities: Customer Satisfaction Data

Kustomer works with different mediums / channels such as Chat. Phone Calls. E-Mail etc.

Kustomer's features include Personalization, Ticketing, Feedback Surveys, etc. and Kustomer support capabilities include Phone Support, Chat Support, Email Support, etc. also Kustomer analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Kustomer is being used to manage all of our customer contact with our company through our customer service department...." Peer review by Julia Spencer, Associate Project Manager, ThirdLove

Kustomer, Cayzu Help Desk, Service Creatio, Elevio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.

Popular Business Setting

for Kustomer

Top Industries

  • Retail
  • Food & Beverages
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Kustomer is popular in Retail, Food & Beverages, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Kustomer Use Cases

Why is Kustomer the best choice for Engagement Management?

How can Kustomer enhance your Contact List Management process?

What Are the key features of Kustomer for Customer Feedback Management?

Why is Kustomer the best choice for Workflow Management?

34+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Kustomer solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Retail

CASE STUDY Priority Bicycles

Priority Bicycles increased their average order value by 15% and saw a 35% decrease in abandoned carts using Kustomer's customer service platform.

Consumer Services

CASE STUDY Jokr/ Daki

Jokr, a grocery delivery service, saw a 10% increase in customer satisfaction and a 50% reduction in average response time after implementing Kustomer's customer service platform.

Consumer Goods

CASE STUDY Makesy

Makesy increased their customer satisfaction by 20% and decreased customer service response time by 50% after implementing Kustomer's customer service platform.

CASE STUDY Hopper

Hopper, a travel app, boosted customer satisfaction by 20% and reduced customer support costs by 30% using Kustomer's customer service platform.

Consumer Services

CASE STUDY HopSkipDrive

Hopscotch, a ride-sharing service for children, improved customer service efficiency by 20% and cut their support costs by 50% using Kustomer's customer service platform.

Retail

CASE STUDY Kin

KIN, a furniture retailer, increased online sales by 35% and reduced customer service email volume by 20% after implementing Kustomer's customer service platform.

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Kustomer Product Tour

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Frequently Asked Questions(FAQ)

for Kustomer

What is Kustomer used for?

Kustomer is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Advertisement .

What are the top features of Kustomer?

Personalization, Ticketing and Feedback surveys are some of the top features of Kustomer.

Who uses Kustomer?

Kustomer is used by Retail, Food & Beverages and Information Technology And Services among other industries.

What are Kustomer alternatives?

Cayzu Help Desk, Service Creatio, Elevio and Qminder are popular alternatives for Kustomer.

Where is Kustomer located?

Kustomer is headquartered at 318 W 39th St. 5th floor, New York, NY 10018.
lightning

Peers used Kustomer for engagement management and contact list management

Kustomer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (87)
Analytics

4.62/5 ★

Read Reviews (166)
Custom Reports

4.12/5 ★

Read Reviews (232)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (87)
Analytics

4.62/5 ★

Read Reviews (166)
Custom Reports

4.12/5 ★

Read Reviews (232)

Software Failure Risk Guidance

?

for Kustomer

Overall Risk Meter

Low Medium High

Top Failure Risks for Kustomer

Kustomer, Inc. News

Product

Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support - Directors Club News

Kustomer introduces new tools to improve internal workflows and enhance customer support.

Executive

Kustomer Appoints Douglas Hanna as President and Chief Operating Officer - citybiz

Kustomer, a company, has appointed Douglas Hanna as its new President and Chief Operating Officer.

Introducing Enhanced Reporting for KIQ Agent Assist

Earlier this year, we launched KIQ Agent Assist, an AI-powered agent copilot designed to empower agents with automated communication personalization capabilities, making them more efficient and effective.  Today, we are thrilled to announce the addition of enhanced reporting capabilities as part of Agent Assist. In the realm of customer support, having detailed insights into your […]

Kustomer, Inc. Profile

Company Name

Kustomer, Inc.

Company Website

//kustomer.com

HQ Location

318 W 39th St. 5th floor, New York, NY 10018

Employees

101-250

Social

Financials

SERIES D