Kustomer Overview
Kustomer enhances customer service with its AI-powered CRM platform, offering unique advantages for businesses seeking to elevate client interactions. This platform integrates omnichannel messaging, ensuring seamless communication across various customer touchpoints. Kustomer's unified customer view consolidates data, providing comprehensive insights into customer history and preferences, which are crucial for personalized service delivery. The platform leverages AI-powered automations to streamline routine tasks, enabling customer service representatives to focus on complex issues and improve response times. A notable aspect of Kustomer is its ability to blend data, AI, and human intelligence, fostering smarter support and better outcomes. This positions businesses to deliver exceptional service experiences, ensuring customer satisfaction and loyalty.
Use Cases
Customers recommend Engagement Management, Contact List Management, Advertisement, as the business use cases that they have been most satisfied with while using Kustomer.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kustomer.
Kustomer Use-Cases and Business Priorities: Customer Satisfaction Data
Kustomer works with different mediums / channels such as Chat. Phone Calls. E-Mail etc.
Kustomer's features include Personalization, Ticketing, Feedback Surveys, etc. and Kustomer support capabilities include Phone Support, Chat Support, Email Support, etc. also Kustomer analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Glovo is using Kustomer to handle all contacts with customers, couriers and partners through chat, emails and social media...." Peer review by Ludovic Magnier, Live Operations Tools Manager, Glovo
Kustomer, Cayzu Help Desk, Service Creatio, Elevio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.
Popular Business Setting
for Kustomer
Top Industries
- Retail
- Food & Beverages
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Kustomer is popular in Retail, Food & Beverages, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Kustomer Use Cases
What makes Kustomer ideal for Engagement Management?
What benefits does Kustomer offer for Contact List Management?
How does Kustomer address your Advertisement Challenges?
How can Kustomer optimize your Customer Feedback Management Workflow?
What benefits does Kustomer offer for Workflow Management?
34+ more Business Use Cases
8 buyers and buying teams have used Cuspera to assess how well Kustomer solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Priority Bicycles
CASE STUDY Makesy
CASE STUDY Kin
CASE STUDY Terra Kaffe
CASE STUDY Jokr/Daki
CASE STUDY UNTUCKit
Video
Kustomer Product Tour
Frequently Asked Questions(FAQ)
for Kustomer
What is Kustomer used for?
What are the top features of Kustomer?
Who uses Kustomer?
What are Kustomer alternatives?
Where is Kustomer located?
Peers used Kustomer for engagement management and contact list management
Kustomer Competitors
Kustomer Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (232) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (87) |
| Analytics | Read Reviews (166) |
| Custom Reports | Read Reviews (232) |
Kustomer Integrations
Kustomer integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Kustomer
Overall Risk Meter
Top Failure Risks for Kustomer
Kustomer, Inc. News
Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support - Directors Club News
Kustomer introduces new tools to improve internal workflows and enhance customer support.
Kustomer Appoints Douglas Hanna as President and Chief Operating Officer - citybiz
Kustomer, a company, has appointed Douglas Hanna as its new President and Chief Operating Officer.
Introducing Enhanced Reporting for KIQ Agent Assist
Earlier this year, we launched KIQ Agent Assist, an AI-powered agent copilot designed to empower agents with automated communication personalization capabilities, making them more efficient and effective. Today, we are thrilled to announce the addition of enhanced reporting capabilities as part of Agent Assist. In the realm of customer support, having detailed insights into your […]
Kustomer, Inc. Profile
Company Name
Kustomer, Inc.
Company Website
//kustomer.comHQ Location
318 W 39th St. 5th floor, New York, NY 10018
Employees
101-250
Social
Financials
SERIES D
