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Kustomer: Use-Cases, Insights and Reviews | 2024 Cuspera

4.41 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(2697)

Kustomer: Customer Service Software Reimagined

AI Powered

Kustomer Overview

Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.

Use Cases

Customers recommend Engagement Management, Contact List Management, Advertisement, as the business use cases that they have been most satisfied with while using Kustomer.

Other use cases:

Customer Feedback Management
Workflow Management
Helpdesk Management
Knowledge Management
Communication Management
Collaboration
Social Media Analytics

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kustomer.

Other priorities:

Improve Internal Communications
Scale Best Practices
Launch New Products
Increase Sales & Revenue
Increase Customer Life Time Value
Establish Thought Leadership
Improve Brand Engagement
Grow Market Share
Build Brand Awareness
Enter New Markets Internationally Or Locally
Improve Stakeholder Relations
Improve Efficiency

See all business priorities See less business priorities

Kustomer Use-Cases and Business Priorities: Customer Satisfaction Data

Kustomer works with different mediums / channels such as Chat. Phone Calls. E-Mail etc.

Kustomer's features include Personalization, Ticketing, Feedback Surveys, etc. and Kustomer support capabilities include Phone Support, Chat Support, Email Support, etc. also Kustomer analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The amazing workflow system provides a powerful automation and connectivity engine...." Peer review by Carlos Montoza Serrano, Experto en soluciones CRM, Glovo

Kustomer, Re:amaze, Helpshift, Dixa Customer Service, SupportBee, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Kustomer

Top Industries

Retail
Food & Beverages
Information Technology and Services

Popular in

Mid Market
Small Business
Enterprise

Kustomer is popular in Retail, Food & Beverages, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Kustomer Use Cases

How efficiently Does Kustomer manage your Engagement Management?

Kustomer helps businesses communicate with customers through various channels, including text, email, and social media. It organizes interactions and provides agents with customer history to ensure personalized and efficient service. However, Kustomer may not be suitable for companies with complex customer interaction needs.

"...We use Kustomer across various departments whenever we need to have an interaction with a customer...." Peer review by Gary McGrath, Success Operations Manager, Paddle

How does Kustomer address your Contact List Management Challenges?

Kustomer provides a comprehensive contact list management system. It allows agents to view the entire history of customer interactions, including chats, emails, and internal notes. This historical context helps agents provide personalized service and handle complex issues effectively. Kustomer can handle complex scenarios but the large number of notifications can be overwhelming.

"...Glovo is using Kustomer to handle all contacts with customers, couriers and partners through chat, emails and social media...." Peer review by Ludovic Magnier, Live Operations Tools Manager, Glovo

How efficiently Does Kustomer manage your Advertisement?

How does Kustomer facilitate Customer Feedback Management?

How does Kustomer address your Workflow Management Challenges?

34+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Kustomer solved their Help Desk needs. Cuspera uses 2697 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Comrad	NA	CASE STUDY Comrad Fast growing sock company, Comrad, switches to Kustomer for an increase in AOV by 26% Read More
Kin Insurance	NA	CASE STUDY Kin Insurance Kin Insurance wanted a more unified communication system and customer CRM, and they found the perfect enterprise-level solution in Kustomer. Read More
Hexclad Consumer Goods	Consumer Goods	CASE STUDY Hexclad Hexclad improved customer service efficiency and reduced costs by implementing Kustomer's CRM and AI solutions. Read More

Video

Kustomer Product Tour

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Frequently Asked Questions(FAQ)

for Kustomer

What is Kustomer used for?

Kustomer is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Contact List Management and Advertisement .

What are the top features of Kustomer?

Personalization, Ticketing and Feedback surveys are some of the top features of Kustomer.

Who uses Kustomer?

Kustomer is used by Retail, Food & Beverages and Information Technology And Services among other industries.

What are Kustomer alternatives?

Re:Amaze, Helpshift, Dixa Customer Service and SupportBee are popular alternatives for Kustomer.

Where is Kustomer located?

Kustomer is headquartered at 318 W 39th St. 5th floor, New York, NY 10018.

lightning

Peers used Kustomer for engagement management and contact list management

Kustomer Competitors

More Kustomer Alternatives...

Kustomer Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.57/5 ★ Read Reviews (87)
Analytics	4.62/5 ★ Read Reviews (166)
Custom Reports	4.12/5 ★ Read Reviews (232)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.57/5 ★ Read Reviews (87)
Analytics	4.62/5 ★ Read Reviews (166)
Custom Reports	4.12/5 ★ Read Reviews (232)

Kustomer Integrations

Kustomer integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.31/5 ★

Read Reviews (87)

Data Import

4.14/5 ★

Read Reviews (192)

MaestroQA

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

YouTube

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Docusign

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Solidus

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Shopify

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Kustomer

Overall Risk Meter

Low Medium High

Top Failure Risks for Kustomer

Kustomer, Inc. Feeds

Kustomer Appoints Douglas Hanna as President and Chief Operating Officer - citybiz

Kustomer, a company, has appointed Douglas Hanna as its new President and Chief Operating Officer.

09/09/2024 - source

Introducing Enhanced Reporting for KIQ Agent Assist

Earlier this year, we launched KIQ Agent Assist, an AI-powered agent copilot designed to empower agents with automated communication personalization capabilities, making them more efficient and effective. Today, we are thrilled to announce the addition of enhanced reporting capabilities as part of Agent Assist. In the realm of customer support, having detailed insights into your […]

01/07/2024 - source

Kustomer, Inc. Profile

Company Name

Kustomer, Inc.

Company Website

//kustomer.com

HQ Location

318 W 39th St. 5th floor, New York, NY 10018

Employees

101-250

Social

Financials

SERIES D