Comparison Summary

Deskero Helpdesk: Deskero offers customizable, cloud-based help desk software and support ticket systems. A free trial is available to enhance customer service management.

osTicket: osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.

logo Deskero Helpdesk

Focus area

Deskero Helpdesk is better than osTicket for

Software Failure Risk

  • low

logo osTicket

Focus area

Software Failure Risk

  • medium

Deskero Helpdesk and osTicket: Customer Satisfaction Data

Most deployed common Use Cases for Deskero Helpdesk and osTicket

How can Deskero Helpdesk and osTicket enhance your Helpdesk Management process?

Deskero Helpdesk and Osticket are both helpdesk management systems. Deskero Helpdesk offers a knowledge base portal and focuses on customer engagement through social networks. Osticket is an open-source system that includes ticket management and IT asset management. While both systems are designed for helpdesk management, Deskero Helpdesk emphasizes customer engagement, while Osticket offers a broader range of features.
"...We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff...." Peer review by Mark K., Head of Products, Accounting

How can Deskero Helpdesk and osTicket enhance your Knowledge Management process?

How efficiently Does Deskero Helpdesk and osTicket manage your Communication Management?


Deskero Helpdesk in Action: Unique Use Cases

What solutions does Deskero Helpdesk provide for Social Media Management?

How can Deskero Helpdesk enhance your Engagement Management process?

About

Deskero: Help desk software and support ticket system

osTicket | Customize the data collected from users ...

Age

2007

Financials

SERIES A

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting