osTicket Overview
Enhancesoft provides a help desk solution that focuses on boosting business outcomes by improving customer support efficiency. This tool streamlines ticket management, allowing businesses to handle inquiries swiftly and effectively. By enhancing customer interactions, companies can see a direct impact on customer satisfaction and loyalty. The system's user-friendly interface ensures quick adoption, minimizing downtime and training costs. Enhancesoft's help desk software is designed to adapt to evolving business needs, ensuring that customer service teams remain agile and responsive. This adaptability can lead to higher resolution rates and improved customer experiences, ultimately driving business growth.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Communication Management, as the business use cases that they have been most satisfied with while using osTicket.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using osTicket.
osTicket Use-Cases and Business Priorities: Customer Satisfaction Data
osTicket works with different mediums / channels such as Phone Calls. E-Mail. and Social Media.
osTicket's features include Ticketing, Widgets, Alerts: Popups & Notifications, etc. and osTicket support capabilities include Email Support, Phone Support, Chat Support, etc. also osTicket analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Help desk, facilities, and a few others are using this for a ticketing system...." Peer review by Administrator
osTicket, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.
Popular Business Setting
for osTicket
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
osTicket is popular in Computer Software, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on osTicket Use Cases
How can osTicket enhance your Helpdesk Management process?
How can osTicket optimize your Knowledge Management Workflow?
Why is osTicket the best choice for Communication Management?
How does osTicket facilitate Engagement Management?
12+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well osTicket solved their Help Desk needs. Cuspera uses 832 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for osTicket
What is osTicket used for?
What are the top features of osTicket?
Who uses osTicket?
What are osTicket alternatives?
Where is osTicket located?
Peers used osTicket for helpdesk management and knowledge management
osTicket Competitors
osTicket Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for osTicket
Overall Risk Meter
Top Failure Risks for osTicket
osTicket News
osTicket v1.18.2/v1.17.6 Available
osTicket has released versions v1.18.2 and v1.17.6, featuring important security and bug fixes, and support for PHP 8.3 and 8.4. Users are encouraged to update their helpdesk systems accordingly.
osTicket Profile
Company Name
osTicket
Company Website
https://osticket.com/HQ Location
1120 5th Street, Alexandria, Louisiana 71301,United States
Employees
NA
Social
Financials
NA
