osTicket Overview
osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Communication Management, as the business use cases that they have been most satisfied with while using osTicket.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using osTicket.
osTicket Use-Cases and Business Priorities: Customer Satisfaction Data
osTicket works with different mediums / channels such as Phone Calls. E-Mail. and Social Media.
osTicket's features include Ticketing, Widgets, Alerts: Popups & Notifications, etc. and osTicket support capabilities include Email Support, Phone Support, Chat Support, etc. also osTicket analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Created a smooth system to log customer interactions with the ability to escalate to management or sales as needed...." Peer review by Administrator
osTicket, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for osTicket
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
osTicket is popular in Computer Software, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on osTicket Use Cases
Why is osTicket the best choice for Helpdesk Management?
How does osTicket address your Knowledge Management Challenges?
Why is osTicket the best choice for Communication Management?
How can osTicket optimize your Engagement Management Workflow?
12+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well osTicket solved their Help Desk needs. Cuspera uses 832 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for osTicket
What is osTicket used for?
What are the top features of osTicket?
Who uses osTicket?
Where is osTicket located?
Peers used osTicket for helpdesk management and knowledge management
osTicket Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (64) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for osTicket
Overall Risk Meter
Top Failure Risks for osTicket
Enhancesoft Profile
Company Name
Enhancesoft
Company Website
https://enhancesoft.com/HQ Location
3205 Wenonah Avenue, Suite 100, Berwyn, IL 60402, US
Employees
01-10
Social
Financials
PRIVATE
Get a personalised risk report for osTicket
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
osTicket may get in touch with you regarding your request.
Request Custom Quote
Enhancesoft will get in touch with you regarding your request.