osTicket Overview

osTicket is a trusted open source support ticket system that streamlines customer service. It helps improve efficiency and scalability for handling customer inquiries.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Communication Management, as the business use cases that they have been most satisfied with while using osTicket.

Other use cases:

  • Engagement Management
  • Customer Case Management
  • Workflow Management
  • Managing Social Media Account
  • Revenue Cycle Management
  • Offer Management
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using osTicket.

Other priorities:

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osTicket Use-Cases and Business Priorities: Customer Satisfaction Data

osTicket works with different mediums / channels such as Phone Calls, E-Mail, and Social Media,

osTicket's features include Ticketing, Widgets, Alerts: Popups & Notifications, etc.

Reviews

"...Fast and quick setup of I.T Service Desk to maintiain support...." Peer review by Paul C, Self

osTicket, Azuredesk, CRMdesk, Jitbit Helpdesk, DeskXpand, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for osTicket

Top Industries

  • Computer Software
  • Information Technology and Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

osTicket is popular in Computer Software, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on osTicket Use Cases

How efficiently Does osTicket manage your Helpdesk Management?

What makes osTicket ideal for Knowledge Management?

How efficiently Does osTicket manage your Communication Management?

How can osTicket optimize your Engagement Management Workflow?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well osTicket solved their Help Desk needs. Cuspera uses 832 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Frequently Asked Questions(FAQ)

for osTicket

What is osTicket used for?

osTicket is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Communication Management .

What are the top features of osTicket?

Ticketing, Widgets and Alerts: popups & Notifications are some of the top features of osTicket.

Who uses osTicket?

osTicket is used by Computer Software, Information Technology And Services and Education among other industries.

What are osTicket alternatives?

Azuredesk, CRMdesk, Jitbit Helpdesk and DeskXpand are popular alternatives for osTicket.

Where is osTicket located?

osTicket is headquartered at 3205 Wenonah Avenue, Suite 100, Berwyn, IL 60402, US.
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Peers used osTicket for helpdesk management and knowledge management

osTicket Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.66/5 ★

Read Reviews (64)
Analytics

3.08/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.66/5 ★

Read Reviews (64)
Analytics

3.08/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for osTicket

Overall Risk Meter

Low Medium High

Top Failure Risks for osTicket

Enhancesoft Profile

Company Name

Enhancesoft

Company Website

https://enhancesoft.com/

HQ Location

3205 Wenonah Avenue, Suite 100, Berwyn, IL 60402, US

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE