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Deskero Helpdesk vs Sprinklr Service: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Deskero Helpdesk vs. Sprinklr Service is based on a specific set of business needs and context. The comparison uses 1726 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Deskero Helpdesk and Sprinklr Service

Deskero Helpdesk, Sprinklr Service, NABD, Re:amaze, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Deskero Helpdesk covers Helpdesk Management, Knowledge Management with Social Media, Social Media Management with Social Media, Engagement Management with Social Media, etc.

Sprinklr Service focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Deskero Helpdesk

Focus area

Deskero Helpdesk is better than Sprinklr Service for

Software Failure Risk

  • low

logo Sprinklr Service

Focus area

Software Failure Risk

  • medium

About

Deskero: Help desk software and support ticket system

Leading digital-first, proactive customer service solution.

Age

2007

2009

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

39

35

Total Goals
(we found evidences for)

4

4

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


knowledge management


social media management

monitoring social media

social media analytics

engaging on social media


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


workflow management



sales document management

contract management


touchpoint management


channel management


customer feedback management

measuring customer satisfaction


contact list management


products & pricelist management



customer case management


training & onboarding




generation of new leads


social media marketing



lifetime value management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve efficiency

  • See 1 more
  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • social media

  • e-mail

  • games

  • Twitter

  • Instagram

  • Facebook

  • offline

  • chat

  • website

  • video

  • events

  • trade shows

  • promotions

  • See 10 more
  • social media

  • e-mail

  • games

  • Twitter

  • Instagram

  • Facebook

  • offline

  • chat

  • website

  • video

  • events

  • trade shows

  • promotions

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting