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Dialpad Ai Contact Center vs Intermedia Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Dialpad Ai Contact Center vs. Intermedia Contact Center is based on a specific set of business needs and context. The comparison uses 2401 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Dialpad Ai Contact Center and Intermedia Contact Center

Dialpad Ai Contact Center, Intermedia Contact Center, CloudTalk, Toky, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Dialpad Ai Contact Center covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Conference Call Management with Offline, Contact List Management with Phone Calls, etc.

Intermedia Contact Center focuses on Collaboration with Video, Sales Document Management, Training & Onboarding, Engagement Management with Video, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Dialpad Ai Contact Center

Focus area

Dialpad Ai Contact Center is better than Intermedia Contact Center for

Software Failure Risk

  • medium

logo Intermedia Contact Center

Focus area

Intermedia Contact Center is better than Dialpad Ai Contact Center for

Software Failure Risk

  • low

About

Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

Age

2011

Financials

SERIES F

NA

Business Need

Total Processes
(we found evidences for)

37

32

Total Goals
(we found evidences for)

5

7

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription


helpdesk management


conference call management


contact list management


communication management

tracking & monitoring communications

sending & publishing communications



engagement management

engaging and following up



Scheduling & dispatching


workflow management


rating and review management


training & onboarding


customer feedback management

measuring customer satisfaction


social media management

social media analytics



sales document management

contract management

proposal & quote management





content management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve stakeholder relations

  • Improve visibility

  • See 2 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more
  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting