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Dialpad Ai Meetings vs 8x8 Cloud Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Dialpad Ai Meetings vs. 8x8 Cloud Contact Center is based on a specific set of business needs and context. The comparison uses 12706 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Dialpad Ai Meetings and 8x8 Cloud Contact Center

Dialpad Ai Meetings, FreeConference.com, Zoom Meetings, etc., belong to a category of solutions that help Webinar and Conferencing, whereas 8x8 Cloud Contact Center belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Dialpad Ai Meetings covers Conference Call Management with Offline, Collaboration with Offline, Sales Call Management with Phone Calls, Content Management with Offline, etc.

8x8 Cloud Contact Center focuses on Conference Call Management with Offline, Sales Call Management with Phone Calls, Collaboration with Offline, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Dialpad Ai Meetings

Focus area

Dialpad Ai Meetings is better than 8x8 Cloud Contact Center for

Software Failure Risk

  • low

logo 8x8 Cloud Contact Center

Focus area

Software Failure Risk

  • low

About

Web Conferencing and Online Meetings software

8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts

Age

2011

Financials

SERIES F

IPO

Business Need

Total Processes
(we found evidences for)

65

18

Total Goals
(we found evidences for)

11

1

Top Processes

Evidences indicate better relative satisfaction


conference call management



sales call management

meeting management

call transcription



sales document management

proposal & quote management

contract management


communication management

tracking & monitoring communications

sending & publishing communications


helpdesk management


training & onboarding


engagement management

engaging and following up


social media management

scheduling post to social media

managing social media account



contact list management




rating and review management




generation of new leads


workflow management



account management



campaign management



payment management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve internal communications

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Build brand awareness

  • See 8 more
  • Improve ROI

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • website

  • video

  • See 4 more
  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • website

  • video

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting