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Doxim CRM vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Doxim CRM low Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of Doxim CRM vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 792 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Doxim CRM and Pega Customer Engagement Suite

Doxim CRM, and Pega Customer Engagement Suite belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Doxim CRM covers Engagement Management, Training & Onboarding, Campaign Management, Personalized Marketing, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"Many Members have commented about the new graphics in our statement messages. So it’s very apparent that our new graphics based ads have much more impact than plain text ones. " - Amy Gertsma

"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Doxim CRM

Focus area

Doxim CRM is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

CRM for Financial Services

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2017

Financials

M&A

IPO

Business Need

Total Processes
(we found evidences for)

38

23

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (85)

Read Reviews (50)

engaging and following up

Read Reviews (40)

Read Reviews (21)

training & onboarding

Read Reviews (18)

Read Reviews (1)

campaign management

Read Reviews (12)

Read Reviews (2)

campaign analytics

Read Reviews (2)

Read Reviews (0)

personalized marketing

Read Reviews (8)

Read Reviews (2)

customer feedback management

Read Reviews (6)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (3)

measuring net promoter score

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (6)

Read Reviews (6)

segmentation and targeting

Read Reviews (5)

Read Reviews (0)

sales document management

Read Reviews (4)

Read Reviews (0)

relationship management

Read Reviews (4)

Read Reviews (1)

contact list management

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (3)

Read Reviews (0)

pipeline management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (4)

identify target customers

Read Reviews (1)

Read Reviews (3)

performance management

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (1)

Read Reviews (9)

helpdesk management

Read Reviews (1)

Read Reviews (10)

customer case management

Read Reviews (0)

Read Reviews (5)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Manage risk

  • Improve ROI

  • Improve efficiency

  • Improve visibility

  • See 5 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting