cuspera logo CUSPERA

Efficy CRM vs SAP Service Cloud: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Efficy CRM vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 1043 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Efficy CRM and SAP Service Cloud

Efficy CRM, 1crm, HoneyBook, etc., belong to a category of solutions that help CRM All-in-One, whereas SAP Service Cloud belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Efficy CRM covers Contact List Management, Sales Document Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management, etc.

SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Efficy CRM

Focus area

Software Failure Risk

  • low

logo SAP Service Cloud

Focus area

Software Failure Risk

  • low

About

Efficy CRM | Online CRM which organises the management of your business activity and your customer service

Service Cloud with experiences and resolutions across channels.

Age

2005

1972

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

43

44

Total Goals
(we found evidences for)

7

2

Top Processes

Evidences indicate better relative satisfaction


contact list management


sales document management

proposal & quote management

contract management


helpdesk management


engagement management

engaging and following up


communication management

sending & publishing communications


relationship management


campaign management


distribution management




products & pricelist management



business development


relationship marketing



content management


knowledge management


training & onboarding


conference call management



opportunity management


generation of new leads


social media analytics


social media management

social media analytics


customer case management


customise loyalty program


loyalty management

customise loyalty program


touchpoint management


segmentation and targeting


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

Top Channels

Channels Used

  • offline

  • phone calls

  • mobile

  • omnichannel

  • e-mail

  • mobile app

  • chat

  • user generated content

  • blogs

  • social media

  • point of sale

  • events

  • trade shows

  • promotions

  • Facebook

  • Whatsapp

  • text SMS

  • on premises

  • See 15 more
  • offline

  • phone calls

  • mobile

  • omnichannel

  • e-mail

  • mobile app

  • chat

  • user generated content

  • blogs

  • social media

  • point of sale

  • events

  • trade shows

  • promotions

  • Facebook

  • Whatsapp

  • text SMS

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting