Comparison Summary
This comparison report of Efficy CRM vs. SAP Service Cloud is based on a specific set of business needs and context. The comparison uses 1043 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Efficy CRM and SAP Service Cloud
Efficy CRM, 1crm, HoneyBook, etc., belong to a category of solutions that help CRM All-in-One, whereas SAP Service Cloud belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Efficy CRM covers Contact List Management, Sales Document Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management, etc.
SAP Service Cloud focuses on Engagement Management, Sales Document Management, Contact List Management with Omnichannel, Social Media Management with Offline, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Efficy CRM | Online CRM which organises the management of your business activity and your customer service
Service Cloud with experiences and resolutions across channels.
Age
2005
1972
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
43
44
Total Goals
(we found evidences for)
7
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Grow market share
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Enter new markets internationally or locally
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Improve ROI
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Scale best practices
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Increase sales & revenue
- See 4 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
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user generated content
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blogs
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social media
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point of sale
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events
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trade shows
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promotions
-
Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
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offline
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phone calls
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mobile
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omnichannel
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e-mail
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mobile app
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chat
-
user generated content
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blogs
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social media
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point of sale
-
events
-
trade shows
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promotions
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Facebook
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Whatsapp
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text SMS
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on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
