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Erply Retail CRM vs Retail Pro: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Erply Retail CRM vs. Retail Pro is based on a specific set of business needs and context. The comparison uses 920 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Erply Retail CRM and Retail Pro

Erply Retail CRM, and Retail Pro belong to a category of solutions that help POS. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Erply Retail CRM covers Loyalty Management with Promotions, Helpdesk Management with Phone Calls, Training & Onboarding with Phone Calls, Sales Call Management with Offline, etc.

Retail Pro focuses on Helpdesk Management with Phone Calls, Promotion Management with Promotions, Advocacy Management with Promotions, Workflow Management with Offline, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Erply Retail CRM

Focus area

Software Failure Risk

  • medium

logo Retail Pro

Focus area

Software Failure Risk

  • low

About

Point of Sale Software and Retail CRM with free stocktaking, invoicing and dashboard apps

Build data-driven operations with Retail Pro | Retail Pro

Age

2009

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

26

33

Total Goals
(we found evidences for)

5

4

Top Processes

Evidences indicate better relative satisfaction


loyalty management

customise loyalty program


helpdesk management


training & onboarding


sales call management


category management


engagement management


sales document management


contact list management


communication management


workflow management


products & pricelist management


promotion management


advocacy management



knowledge management


customer case management


social media analytics


social media management

social media analytics


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Scale best practices

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • offline

  • point of sale

  • promotions

  • phone calls

  • website

  • trade shows

  • user generated content

  • blogs

  • See 5 more
  • offline

  • point of sale

  • promotions

  • phone calls

  • website

  • trade shows

  • user generated content

  • blogs

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting