Exotel vs. CallHippo: Contact Center Software Solution Comparison 2025

Overview: Exotel and CallHippo as Contact Center Software Category solutions.

Exotel and CallHippo cater to diverse customer communication needs as contact center software solutions. Exotel focuses on large enterprises with a strong emphasis on financial services, offering extensive integration and data handling capabilities. CallHippo targets a wider range of business sizes, excelling in research and IT sectors, with robust phone call management and social media integration features. Both provide solid support options, helping users adapt seamlessly to evolving communication demands.

Exotel: Exotel enables intelligent customer conversations globally through voice, messaging, and video. Conversations can be crafted at scale with ease.

CallHippo: CallHippo offers a robust virtual phone system with features like call forwarding, analytics, and international numbers. These tools enhance business communication and improve efficiency.

Exotel and CallHippo: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Exotel offers powerful sales call management and call recording, essential for effective customer interactions. read more →

CallHippo supports sales call management and collaboration features, accommodating research needs. read more →

Business Goals

Exotel helps businesses acquire customers and enhance relationships, aligning with sales growth objectives. read more →

CallHippo promotes international market entry while enhancing customer relationships. read more →

Core Features

Exotel stands out with comprehensive data import/export and robust security features. read more →

CallHippo excels in custom reporting and ease of migration for diverse user needs. read more →

Vendor Support

Exotel provides 24/7 support, crucial for enterprises requiring constant availability. read more →

CallHippo offers versatile support options, featuring 24/7 availability and chat support. read more →

Segments and Industries

Exotel predominantly serves large enterprises in the financial sector. read more →

CallHippo caters to both small businesses and large enterprises, focusing on research and IT industries. read more →

Operational Alignment

Exotel's design fits large-scale operations, ideal for enterprise-level workflows. read more →

CallHippo integrates smoothly into varied operational settings, from small businesses to large enterprises. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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24/7 Support

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Email Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Exotel and CallHippo

How can Exotel and CallHippo optimize your Helpdesk Management Workflow?

Exotel and Callhippo both offer cloud-based call center solutions designed to improve helpdesk management. Exotel excels in automating calls and integrating with existing systems, while Callhippo emphasizes ease of use and quick setup. Both platforms provide features such as call recording and customer support, but Exotel focuses on data-driven call management, while Callhippo prioritizes user-friendly interfaces and virtual telephony. However, the specific limitations of each platform are not explicitly discussed in the comments.

"...If we did not use Exotel, we will need to run 24 7 call centers will 100 s of executives to handle calls at this scale...." Peer review by Vir Kashyap, Chief Operating Officer, Babajob

"...It helps a lot to maintain call details and helps us to Manage to whom we have to call and whom we have called.it basically work on VoIP and its inbuilt tool helps to find out the details of the callers...." Peer review by Verified Reviewer, Computer Software

How does Exotel and CallHippo address your Communication Management Challenges?

Both tools provide call tracking capabilities, enabling users to monitor calls and analyze data. Exotel focuses on call tracking, providing features like real-time notifications and analytics, multi-level IVR, and call recording. CallHippo emphasizes call recording functionalities to monitor and improve agent performance and track key performance indicators.

"...Using Exotel, we were able to automate a lot of call monitoring & tracking that we previously had to do manually...." Testimonial by Tom George, Team Lead, Operations, Netmeds

"...However, CallHippo provides world-class reliable service and can set up your calling service center in a few minutes at the most affordable price in the market! Increased Control and Monitoring Virtual phone numbers are very helpful in letting managers control all communication channels in a productive way...." CLOUD-BASED VIRTUAL PHONE SYSTEMS A DYNAMIC BUSINESS NECESSITY!

How can Exotel and CallHippo optimize your Engagement Management Workflow?

Exotel and Callhippo both focus on customer engagement through various communication channels. Exotel primarily emphasizes outbound communication, such as using calls and SMS to increase conversions and engagement, while Callhippo focuses on inbound communication, providing tools for better customer interactions and follow-ups. Exotel leverages multiple channels, including calls, SMS, and chatbots, while Callhippo primarily focuses on call management and recording. The summaries are limited to the provided comments and may not reflect all aspects of these tools.

"...It is good for call tracking and also to follow up with the customers...." Peer review by Sreejith Vignesh B., Placement Officer

"...Bottom line : On a conclusive note, one would concur that CallHippo has been indispensable in Dhruvsoft s journey towards success with a seamless customer interaction experience and a superlative team management system. ..." Case Study Dhruvsoft