Comparison Summary
This comparison report of Exotel vs. Intermedia Contact Center is based on a specific set of business needs and context. The comparison uses 2749 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Exotel and Intermedia Contact Center
Exotel, Intermedia Contact Center, Toky, Dialpad Ai Contact Center, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Exotel covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.
Intermedia Contact Center focuses on Collaboration with Video, Sales Document Management, Training & Onboarding, Engagement Management with Video, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Cloud Communication APIs for Calls, SMS, User verifications and more
Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most
Financials
SERIES D
NA
Business Need
Total Processes
(we found evidences for)
50
32
Total Goals
(we found evidences for)
11
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Improve ROI
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Grow market share
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Improve efficiency
- See 8 more
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
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Scale best practices
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Improve efficiency
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Improve internal communications
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Launch new products
- See 4 more
Top Channels
Channels Used
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phone calls
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video
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mobile
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e-mail
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chat
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offline
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on premises
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text SMS
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games
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events
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trade shows
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user generated content
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blogs
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channel partners
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omnichannel
- See 12 more
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phone calls
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video
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mobile
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e-mail
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chat
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offline
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on premises
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text SMS
-
games
-
events
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trade shows
-
user generated content
-
blogs
-
channel partners
-
omnichannel
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
