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FirstHive vs Ascent360: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for FirstHive low Failure Risk for Ascent360 low
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Comparison Summary

This comparison report of FirstHive vs. Ascent360 is based on a specific set of business needs and context. The comparison uses 1136 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing FirstHive and Ascent360

FirstHive, and Ascent360 belong to a category of solutions that help Customer Data Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

FirstHive covers Engagement Management with Social Media, Social Media Management with Text SMS, Social Media Marketing with E-Mail, Communication Management with Text SMS, etc.

Ascent360 focuses on Campaign Management with E-Mail, Engagement Management, Communication Management with E-Mail, Loyalty Management, etc.

"We deployed the FirstHive Platform to help us redefine our customer engagement. The FirstHive team’s approach and support in on-boarding us on to their platform was spectacular. " - P. K. Hariharan

"Ascent360 has made it possible for Smartwool to get a complete view of our customer, no matter what the touchpoint. " - Sarah Seifert

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo FirstHive

Focus area

FirstHive is better than Ascent360 for

Software Failure Risk

  • low

logo Ascent360

Focus area

Software Failure Risk

  • low

About

Customer Data Platform to build persistent customer identities

Data Driven Marketing Platform that result in immediate returns and lifetime advocates

Financials

NA

Business Need

Total Processes
(we found evidences for)

44

43

Total Goals
(we found evidences for)

7

12

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (98)

Read Reviews (20)

engaging and following up

Read Reviews (48)

Read Reviews (18)

social media management

Read Reviews (23)

Read Reviews (0)

social media analytics

Read Reviews (15)

Read Reviews (0)

engaging on social media

Read Reviews (2)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (12)

Read Reviews (0)

communication management

Read Reviews (11)

Read Reviews (18)

tracking & monitoring communications

Read Reviews (8)

Read Reviews (0)

sending & publishing communications

Read Reviews (2)

Read Reviews (16)

channel marketing

Read Reviews (7)

Read Reviews (11)

contact list management

Read Reviews (7)

Read Reviews (2)

enriching contact list

Read Reviews (3)

Read Reviews (0)

contacts history

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (7)

Read Reviews (20)

campaign analytics

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (6)

Read Reviews (1)

segmentation and targeting

Read Reviews (5)

Read Reviews (2)

generation of new leads

Read Reviews (4)

Read Reviews (1)

business development

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (13)

customise loyalty program

Read Reviews (1)

Read Reviews (6)

account management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (1)

Read Reviews (2)

lifetime value management

Read Reviews (1)

Read Reviews (11)

channel management

Read Reviews (1)

Read Reviews (3)

community building

Read Reviews (0)

Read Reviews (6)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve brand engagement

  • Improve visibility

  • Increase customer life time value

  • See 4 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Enter new markets internationally or locally

  • Grow market share

  • Improve ROI

  • Increase customer life time value

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve brand engagement

  • See 9 more

Top Channels

Channels Used

  • e-mail

  • social media

  • offline

  • mobile

  • point of sale

  • promotions

  • Facebook

  • Instagram

  • omnichannel

  • website

  • on premises

  • coupons

  • phone calls

  • games

  • causes and charity

  • text SMS

  • See 13 more

  • e-mail

  • social media

  • offline

  • mobile

  • point of sale

  • promotions

  • Facebook

  • Instagram

  • omnichannel

  • website

  • on premises

  • coupons

  • phone calls

  • games

  • causes and charity

  • text SMS

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting