Comparison Summary
Introducing FirstHive and Stratifyd
FirstHive, and Stratifyd belong to a category of solutions that help Customer Data Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
FirstHive covers Engagement Management with Social Media, Social Media Management with Text SMS, Social Media Marketing with E-Mail, Communication Management with Text SMS, etc.
Stratifyd focuses on Customer Feedback Management with Omnichannel, Helpdesk Management with Phone Calls, Social Media Management, Contact List Management with Phone Calls, etc.
"FirstHive enables marketers to create identity classes of customers, especially when it looks at anonymous customer interactions across multiple channels, and enables tracking and segmentation of such customers, which is not possible via traditional... means. " - Landmark Insurance
"We partnered with Stratifyd to add more features and flexibility to data analytics. The speech analysis functionality and speed-to-insights filled that need, identifying ways to improve our agent responses, website navigation, and CX. " - Eli Lilly
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Data Platform to build persistent customer identities
Augmented Intelligence Platform to deliver real-time insights to the people who need them
Financials
NA
Business Need
Total Processes
(we found evidences for)
44
50
Total Goals
(we found evidences for)
7
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve ROI
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve brand engagement
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Improve visibility
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Increase customer life time value
- See 4 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve digital and social presence
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Launch new products
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Build brand awareness
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Manage risk
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Scale best practices
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Improve efficiency
- See 9 more
Top Channels
Channels Used
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phone calls
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social media
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omnichannel
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chat
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offline
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user generated content
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blogs
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on premises
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e-mail
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website
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trade shows
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Instagram
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point of sale
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magazine
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print media
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review sites
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Amazon
- See 14 more
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phone calls
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social media
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omnichannel
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chat
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offline
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user generated content
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blogs
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on premises
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e-mail
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website
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trade shows
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Instagram
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point of sale
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magazine
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print media
-
review sites
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Amazon
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
