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fishbowl vs Zonka Feedback: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of fishbowl vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 6120 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing fishbowl and Zonka Feedback

fishbowl, Zonka Feedback, Wonderflow, CheckMarket Survey, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

fishbowl covers Helpdesk Management with Phone Calls, Order Management, Forecasting, Training & Onboarding, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo fishbowl

Focus area

fishbowl is better than Zonka Feedback for

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than fishbowl for

Software Failure Risk

  • low

About

Fishbowl marketing solutions and analytic solutions for restaurants

Feedback Software & Survey App to collect feedback from customers and employees

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

50

43

Total Goals
(we found evidences for)

8

3

Top Processes

Evidences indicate better relative satisfaction


helpdesk management




training & onboarding


sales document management

contract management

proposal & quote management


engagement management

engaging and following up


products & pricelist management


workflow management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics


campaign management


customer feedback management

measuring customer satisfaction


loyalty management

identify target customers


segmentation and targeting


contact list management







discount management


personalized marketing


rating and review management



knowledge management



sales review & feedback


lifetime value management



performance management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • Improve brand engagement

  • Improve internal communications

  • Establish thought leadership

  • See 5 more
  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more
  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting