Zonka Feedback Overview
Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.
Use Cases
Customers recommend Collecting Feedback, Social Media Analytics, Communication Management, as the business use cases that they have been most satisfied with while using Zonka Feedback.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zonka Feedback.
Zonka Feedback Use-Cases and Business Priorities: Customer Satisfaction Data
Zonka Feedback works with different mediums / channels such as E-Mail,
Zonka Feedback's features include Embedded Survey Forms, Survey Themes Library, Alerts: Popups & Notifications, etc.
Reviews
"Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system." - Select CITYWALK Mall
Zonka Feedback, Simplesat, Thematic, CustomerSure, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zonka Feedback
Top Industries
- Hospital & Health Care
- Retail
- Financial Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Zonka Feedback is popular in Hospital & Health Care, Retail, and Financial Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Zonka Feedback Use Cases
Why is Zonka Feedback the best choice for Collecting Feedback?
How can Zonka Feedback optimize your Communication Management Workflow?
What Are the key features of Zonka Feedback for Engaging Conversational Surveys?
How does Zonka Feedback address your Automated Workflows Challenges?
30+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Zonka Feedback solved their Customer Feedback Management needs. Cuspera uses 2885 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall |
|
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care |
|
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Manager IT Select CITYWALK Mall |
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall |
|
Griswold Home Care |
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care |
|
Vinit R Quality Assurance Manager Health City Cayman Island |
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study MozaicRead More |
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Case Study Sankara Eye CareRead More |
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Case Study PSI PayrollRead More |
Video
Tips to Choose the Best Survey Software
Frequently Asked Questions(FAQ)
for Zonka Feedback
What is Zonka Feedback?
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.
It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.
Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.
What is Zonka Feedback used for?
What are the top features of Zonka Feedback?
Who uses Zonka Feedback?
What are Zonka Feedback alternatives?
Where is Zonka Feedback located?
Peers used Zonka Feedback for Collecting feedback and social media analytics
Zonka Feedback Competitors
Zonka Feedback Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (147) |
| Custom Reports | Read Reviews (367) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (147) |
| Custom Reports | Read Reviews (367) |
Software Failure Risk Guidance
?for Zonka Feedback
Overall Risk Meter
Top Failure Risks for Zonka Feedback
Zonka Feedback Profile
Company Name
Zonka Feedback
Company Website
https://www.zonkafeedback.com/HQ Location
K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN
Employees
01-10
Social
Financials
PRIVATE
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How can Zonka Feedback optimize your Social Media Analytics Workflow?