Comparison Summary
This comparison report of Five9 vs. Calabrio ONE is based on a specific set of business needs and context. The comparison uses 6956 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Five9 and Calabrio ONE
Five9, Calabrio ONE, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Five9 covers Helpdesk Management with Phone Calls, Engagement Management, Sales Call Management with Phone Calls, Contact List Management with Phone Calls, etc.
Calabrio ONE focuses on Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Forecasting with Phone Calls, Helpdesk Management with Phone Calls, etc.
"No matter what concept we come up with, Five9 seems to have a solution for it. " - Bernie Fraser
"Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts " - J Ryan Bradley
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise
Contact Center Workforce Optimization | Calabrio ONE
Age
2001
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
74
34
Total Goals
(we found evidences for)
16
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve internal communications
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Enter new markets internationally or locally
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Improve consistency
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Improve visibility
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Launch new products
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Shorten ramp up time
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Improve stakeholder relations
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Improve digital and social presence
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Establish thought leadership
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Increase customer life time value
- See 13 more
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Acquire customers
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Enhance customer relationships
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Grow market share
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Improve consistency
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Scale best practices
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Improve efficiency
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Enter new markets internationally or locally
- See 4 more
Top Channels
Channels Used
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phone calls
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offline
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point of sale
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review sites
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Amazon
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e-mail
- See 3 more
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phone calls
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offline
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point of sale
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review sites
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Amazon
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e-mail
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
