Five9 Overview

Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.

Other use cases:

  • Contact List Management
  • Communication Management
  • Workflow Management
  • Campaign Management
  • Customer Feedback Management
  • Performance Management
  • Social Media Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Visibility
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Increase Customer Life Time Value
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Five9 Use-Cases and Business Priorities: Customer Satisfaction Data

Five9 works with different mediums / channels such as Phone Calls.

Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.

Reviews

"No matter what concept we come up with, Five9 seems to have a solution for it." - Bernie Fraser

Five9, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.

Popular Business Setting

for Five9

Top Industries

  • Financial Services
  • Retail
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Five9 Customer wins, Customer success stories, Case studies

How does Five9 address your Helpdesk Management Challenges?

What solutions does Five9 provide for Engagement Management?

What benefits does Five9 offer for Call Recording?

How can Five9 enhance your Contact List Management process?

What Are the key features of Five9 for Communication Management?

8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Five9 testimonial

Bernie Fraser

Technical Support Director

NetSuite
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser
Five9 testimonial

Katie Fisher

Call Center Supervisor

Olympus
Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds. Testimonial By Katie Fisher
Five9 testimonial

Gary Britton

Vice President of Operations

Teladoc
The benefits we've seen with Five9 have been impressive. We've seen increased uptime, improved customer satisfaction ratings, no major outages, gained efficiencies, sustained service levels and the ability to scale up and down anytime depending on the business need. Testimonial By Gary Britton
CUSTOMERS TESTIMONIALS
Five9 testimonial

Bernie Fraser

Technical Support Director

NetSuite
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser
Five9 testimonial

Katie Fisher

Call Center Supervisor

Olympus
Five9 helps us achieve one of our main contact center goals: answering all calls with a live agent within 10 seconds. Testimonial By Katie Fisher
Five9 testimonial

Gary Britton

Vice President of Operations

Teladoc
The benefits we've seen with Five9 have been impressive. We've seen increased uptime, improved customer satisfaction ratings, no major outages, gained efficiencies, sustained service levels and the ability to scale up and down anytime depending on the business need. Testimonial By Gary Britton

Alaska Airlines - Transportation/Trucking/Railroad - Large

Five9 helped Alaska Airlines move its contact center to the cloud. The airline needed better AI, omnichannel support, and remote work capabilities. Five9 automated call routing and made handling call... spikes easier. Wait times dropped. Integrated omnichannel tools improved customer experience.

Read on →

Alaska Airlines - Transportation/Trucking/Railroad

Five9 helped Alaska Airlines move its contact center to the cloud. The airline needed better AI, omnichannel support, and remote work capabilities. Five9 delivered automated call routing and improved... wait times during busy periods. Integrated omnichannel performance made the customer experience better. Alaska Airlines now has a more efficient and modern contact center.

Read on →

Central Bank - Banking

Central Bank used Five9 AI agents to improve self-service in their contact center. The bank achieved an 80% success rate in matching customer intent with NLP routing. This led to a 50% reduction in c...all volume to agents. Five9 helped Central Bank make their customer service more efficient. The solution focused on AI and automation for better results.

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Alaska Airlines - Airlines

Five9 helped Alaska Airlines move its contact center to the cloud. The airline wanted AI features, better omnichannel support, and a way to help remote workers. Five9 automated call routing and made ...it easier to handle call spikes. Wait times went down. Customers had a better experience across channels.

Read on →

The Ivy Collection - Hospitality

Five9 AI helped The Ivy Collection, a luxury hospitality group, improve guest support and reduce reservation no-shows. The solution gave agents better tools for high-touch service. The Ivy Collection... saw a 4.8 customer feedback score. Employee attrition dropped by 50%. Conversion rates improved by 20%. No-shows decreased by 3%.

Read on →

Yopa - Real Estate

Five9 helped Yopa, a fast-growing real estate company, solve scaling problems in their contact center. Yopa used Five9 to handle four times more calls without hiring more agents. Lead response time d...ropped from two minutes to under 60 seconds. Agents spent more time talking to customers. Yopa improved productivity and customer experience with Five9.

Read on →

Five9 Platform Demonstration

Video Thumbnail

Frequently Asked Questions(FAQ)

for Five9

What is Five9?

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.

The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.

What is Five9 used for?

Five9 is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Call Recording .

What are the top features of Five9?

Recording, Personalization and Dashboard are some of the top features of Five9.

Who uses Five9?

Five9 is used by Financial Services, Retail and Marketing And Advertising among other industries.

What are Five9 alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Five9.

Where is Five9 located?

Five9 is headquartered at 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA.
lightning

Peers used Five9 for helpdesk management and engagement management

Five9 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)

Software Failure Risk Guidance

?

for Five9

Overall Risk Meter

Low Medium High

Top Failure Risks for Five9

Five9, Inc. News

Partnership

Five9 Fusion Targets the Integration Problem Stalling Enterprise CX

Five9 has expanded its partner strategy with the launch of Five9 Fusion, a platform aimed at integrating AI agents, human agents, and enterprise workflows. Announced at Enterprise Connect, the program enhances collaboration with ISVs and technology partners, building on previous integrations with Salesforce and ServiceNow. This initiative aims to streamline CX orchestration, improve personalization, and leverage AI for enhanced customer experiences.

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Partnership

Five9 Strengthens Open Platform Strategy with Evolution ...

Five9 has launched the Five9 Fusion Partner Program, enhancing its open platform strategy. This program integrates product partnerships, ISVs, and embedded technology partners to improve customer experience (CX) orchestration. The initiative aims to connect AI, data, and business systems, offering faster CX innovation and personalization. Enhancements include improved interoperability and new APIs for AI agents.

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Partnership

Five9 Strengthens Open Platform Strategy with Evolution of Five9 Fusion

Five9 has launched the Five9 Fusion Partner Program, enhancing its open platform strategy. This initiative integrates product partnerships, ISVs, and embedded technology partners, aiming to improve customer experience (CX) through AI, data, and enterprise application connectivity. The program supports faster CX innovation and personalization, aligning with market trends for open architectures and ecosystem-driven strategies.

Read more →
Financial

Five9 Q4: AI-Powered CX Transformation Drives Enterprise Growth

Five9 reported strong Q4 results, driven by its AI-powered CX platform and enterprise adoption, leading to a significant increase in revenue and bookings. The company highlighted its strategic focus on AI and conversational data to enhance customer experiences. With new CEO Amit Mathradas, Five9 aims to expand its unified CX platform and strengthen its partner ecosystem, notably with Google Cloud, to accelerate AI deployment and customer engagement.

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Five9, Inc. Profile

Company Name

Five9, Inc.

Company Website

https://www.five9.com/

Year Founded

2001

HQ Location

4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO