Five9 Overview
Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.
Five9 Use-Cases and Business Priorities: Customer Satisfaction Data
Five9 works with different mediums / channels such as Phone Calls.
Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.
Reviews
"The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience." - Jeff Huffnagle
Peer review evidence (same sources as the product rating summary)
"...Not overly complicated and it made working in a call center a breeze. ...." Peer review by Jevonta H., Customer Service Representative , Consumer Services
"...Automate the process of interacting with your socially engaged customers to ensure prompt and consistent responses. ..." Customer EQ: Create connected journeys for customers and solve their problems the first time
"...The call recording feature is wonderful and works well with our customer management system AgencyBloc. ...." Peer review by Denise M., Executive Assistant, Insurance
Five9, VICIdial, Vocalcom, Enghouse Interactive, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.
Popular Business Setting
for Five9
Top Industries
- Financial Services
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Five9 Customer wins, Customer success stories, Case studies
How does Five9 facilitate Helpdesk Management?
How efficiently Does Five9 manage your Engagement Management?
What benefits does Five9 offer for Call Recording?
What solutions does Five9 provide for Contact List Management?
How can Five9 optimize your Communication Management Workflow?
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
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The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle |
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Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution. |
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Five9 was very easy to build. It took days rather than months all the tools were there. Testimonial By Mark Fichera |
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Jeff Huffnagle Director of Telecommunications Medical Alert |
The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle |
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Dominador Dizon ACD/IT Specialist GoPro |
Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution. |
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Mark Fichera Owner & CEO OnBrand24 |
Five9 was very easy to build. It took days rather than months all the tools were there. Testimonial By Mark Fichera |
Five9 Platform Demonstration
Frequently Asked Questions(FAQ)
for Five9
What is Five9?
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
Peers used Five9 for helpdesk management and engagement management
Five9 Competitors
Five9 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
Five9 Integrations
Five9 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Five9
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
Five9, Inc. News
Five9, Inc. Amends Certificate of Incorporation and Bylaws
Five9, Inc. has amended its Certificate of Incorporation and Bylaws following its 2026 Annual Meeting. Key changes include declassifying the Board for annual director elections, eliminating supermajority voting requirements, and aligning Bylaws with the amended Charter. These governance changes may increase shareholder influence and takeover vulnerability, impacting Five9's strategic direction and share price.
Celebrating Five9 Day: A Moment of Gratitude for Our Partners
Five9 celebrates "Five9 Day" to express gratitude to its partners for their role in driving innovation and customer success. The company highlights initiatives like enhanced partner enablement, stronger go-to-market collaboration, and improved partner experience. These efforts aim to empower partners with tools and resources, fostering deeper collaboration and innovation in the evolving customer experience landscape.
Five9 Recognized in CRN AI 100 for Third Consecutive Year
Five9 has been recognized in the CRN AI 100 list for the third consecutive year, highlighting its leadership in enterprise AI innovation. This recognition underscores Five9's competitive edge in the customer experience market.
Five9 lands CRN AI 100 list for third straight year
Five9 has been recognized on CRN's 2026 AI 100 list for the third consecutive year, highlighting its leadership in AI innovation for customer experience. This accolade underscores Five9's success in operationalizing AI across customer journeys, with significant results reported by clients like Exact Sciences and SumUp. The company continues to enhance its AI capabilities and expand its ecosystem with partners such as Salesforce and ServiceNow.
Five9, Inc. Profile
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO
