Five9 vs. CallHippo: Contact Center Software Solution Comparison 2025

Overview: Five9 and CallHippo as Contact Center Software Category solutions.

Five9 and CallHippo are both powerful tools in the contact center software field, each excelling in different areas. Five9 shines with its comprehensive customer relationship capabilities and robust vendor support, ideal for large businesses requiring extensive helpdesk management and security. CallHippo stands out with its emphasis on sales management and internal communication, catering to research and tech industries. Businesses should consider their specific operational needs when choosing between them.

Five9: Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.

CallHippo: CallHippo offers a robust virtual phone system with features like call forwarding, analytics, and international numbers. These tools enhance business communication and improve efficiency.

Five9 and CallHippo: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Five9 offers helpdesk and sales call management, emphasizing workflow and communication management. read more →

CallHippo focuses on sales call management and call analytics, with strengths in communication management. read more →

Business Goals

Five9 aids businesses in enhancing customer relationships and improving efficiency. read more →

CallHippo helps businesses acquire customers and improve internal communications. read more →

Core Features

Five9 provides integration, analytics, and compliance, with strong security features. read more →

CallHippo offers data export, custom reports, and ease of migration, with basic AI integration. read more →

Vendor Support

Five9 supports users with 24/7 support, including phone, email, and chat. read more →

CallHippo provides 24/7 support with phone and chat options, though less extensive overall. read more →

Segments and Industries

Five9 is utilized by enterprises across financial services and retail sectors. read more →

CallHippo serves research and IT services industries, with a focus on large enterprises. read more →

Operational Alignment

Five9 fits well with large-scale enterprises needing robust contact management solutions. read more →

CallHippo aligns with tech-driven industries focusing on efficient sales management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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Email Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Five9 and CallHippo

What benefits does Five9 and CallHippo offer for Helpdesk Management?

Five9 and Callhippo are both designed to manage call centers. Five9 is used to monitor calls, track call volume, and integrate with other systems like Salesforce. Callhippo focuses on ease of setup and provides a virtual telephony solution. While Five9 has a more robust feature set, Callhippo is easier to use and offers a lower price point. A significant limitation of Five9 is that there is no support center documentation for self-service troubleshooting.

"...Five9 Virtual Contact Center is used for one department of our organization that is a call center...." Peer review by Manager in Information Technology

"...My team received great help from the support team right from the beginning of the CallHippo adoption...." Peer review by David R., Marketing Director

How does Five9 and CallHippo facilitate Engagement Management?

Five9 and Callhippo both offer call management features. Five9 focuses on automated call routing and AI-driven engagement workflows to improve agent productivity, while Callhippo emphasizes ease of use and cost-effectiveness. Five9 excels in handling complex dialing strategies, whereas Callhippo prioritizes team coordination and customer interaction. However, the limitations of these systems are not clearly outlined in the provided comments.

"...They took the time to answer all of my questions and they followed up afterwards...." Peer review by Administrator

"...The only real difference in the studies is that CallHippo specify that you will still have an increased success rate of up to 450% if leads are called within one hour of downloading content, but the message is still the same ensure your inside sales team are primed and ready to get on the phone and be dynamic in their follow-ups. ..." The best time to follow up leads in 2019

How does Five9 and CallHippo facilitate Communication Management?

Five9 and Callhippo both enable call tracking and monitoring. Five9 provides customizable dialers and campaigns, while Callhippo focuses on call recording and performance monitoring. Callhippo offers a virtual phone number service, while Five9 emphasizes its integration with Salesforce. Five9 has more options for call management, while Callhippo concentrates on marketing and publishing services.

"...Five9 is a great software that is mainly used in our company for monitoring support calls and it does a great job doing that...." Peer review by Horacio Carcamo, Product Development Asst., Myron Manufacturing