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Compare Five9 vs UniTel Voice

Comparison Summary

For Five9 vs UniTel Voice comparison, Our AI algorithm looked at 7471 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Five9 and UniTel Voice to solve their respective business needs.

Pros and cons of Five9 and UniTel Voice

Five9 is more suited to businesses that require Helpdesk Management with Phone Calls and Engagement Management where as UniTel Voice is focused towards Sales Call Management with Phone Calls and Advertisement with Mass Media .

Both Five9 and UniTel Voice are Contact Center Software software, peers recommend Five9 for helpdesk management and performance management where as UniTel Voice is more known for call recording and advertisement .

logo Five9

Focus area

Five9 is better than UniTel Voice for

Software Failure Risk

  • medium

logo UniTel Voice

Focus area

UniTel Voice is better than Five9 for

Software Failure Risk

  • low

About

Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise

UniTel Voice: Virtual Phone Systems for Small Businesses ...

Age

2001

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

74

37

Total Goals
(we found evidences for)

16

7

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up

engaging with scheduling & cadence


sales call management

call transcription


contact list management


communication management

tracking & monitoring communications

sending & publishing communications


workflow management


campaign management

campaign analytics

campaign monitoring


customer feedback management

measuring customer satisfaction

measuring net promoter score


performance management


social media management

social media analytics

engaging on social media

monitoring social media




training & onboarding




knowledge management


touchpoint management


sales document management

contract management

proposal & quote management


generation of new leads



competitive intelligence


channel management


relationship management


lifetime value management


rating and review management


account management


conference call management


loyalty management

customise loyalty program




customer case management



lead qualification

lead qualification: technographic


negotiation management


conversion management



courses & assessment

create learning path


products & pricelist management






content management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve visibility

  • Launch new products

  • Shorten ramp up time

  • Improve stakeholder relations

  • Improve digital and social presence

  • Establish thought leadership

  • Increase customer life time value

  • See 13 more
  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Enhance customer relationships

  • Build brand awareness

  • Increase customer life time value

  • Increase sales & revenue

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • events

  • trade shows

  • video

  • mass media

  • e-mail

  • mobile

  • radio

  • out of home

  • billboards

  • mobile app

  • television

  • text SMS

  • print media

  • newspaper

  • social media

  • chat

  • See 16 more
  • phone calls

  • offline

  • point of sale

  • events

  • trade shows

  • video

  • mass media

  • e-mail

  • mobile

  • radio

  • out of home

  • billboards

  • mobile app

  • television

  • text SMS

  • print media

  • newspaper

  • social media

  • chat

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting