Freshdesk Contact Center and Aloware, An In-Depth Comparison 2024

Comparison Summary

Freshdesk Contact Center: Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.

Aloware: Aloware offers top-rated contact center software with unlimited calls and texts starting at $30/agent/month. It integrates with popular CRMs like HubSpot and Zoho, featuring a Power Dialer and automation tools.

Freshdesk Contact Center and Aloware: Customer Satisfaction Data

Most deployed common Use Cases for Freshdesk Contact Center and Aloware

Why is Freshdesk Contact Center and Aloware the best choice for Helpdesk Management?

Freshdesk Contact Center and Aloware both offer cloud-based call center solutions. Freshdesk Contact Center is particularly helpful for smaller teams and businesses, focusing on call center features and integration with help desks. Aloware, on the other hand, provides a comprehensive solution with features like SMS, marketing attribution, and CRM integration, suitable for companies of all sizes. While Aloware excels in integrating with various CRMs and help desks, it has a limited use for outbound calls.

"...About Freshcaller Freshcaller is a cloud-based PBX solution that helps users manage their call center operations...." Peer review

"...Aloware is a great company that provides us the "call center" we need...." Peer review by Kevin D., Owner, Transportation/Trucking/Railroad

How can Freshdesk Contact Center and Aloware optimize your Communication Management Workflow?

Freshdesk Contact Center and Aloware both offer call monitoring and tracking features. Freshdesk Contact Center provides a live dashboard for monitoring calls and allows supervisors to listen and speak to customers in real-time. Aloware focuses on omnichannel communication, combining call, text, and email with workflow automation to enhance team productivity.

"...Its IVR, Call routing, its new revamped Dashboard for monitoring calls and the user friendly interface making it easy to navigate and configure...." Peer review by Lizier J, Technical Support Engineer, Information Technology and Services

"...- Easy SMS and Call tracking. ...." Peer review by Sk S., Independent Consultant, Financial Services

How does Freshdesk Contact Center and Aloware facilitate Engagement Management?

Freshdesk Contact Center and Aloware both offer features that allow businesses to engage with customers through phone calls and messages. Freshdesk Contact Center focuses on recording and managing call history, while Aloware emphasizes a more comprehensive approach, including text messages, social messengers, and email. Freshdesk Contact Center uses artificial intelligence (AI) to engage customers, while Aloware offers automation features like workflows to streamline interactions.

"...They follow-up regularly and also keep you posted on any updates...." Peer review by Karthik K, Mr

"...They're really helpful and pleasant to engage...." Peer review by Administrator

How does Freshdesk Contact Center and Aloware facilitate Contact List Management?

Freshdesk Contact Center and Aloware both manage contact lists and provide call history. Freshdesk Contact Center offers additional features like IVR, call monitoring, and call blocking. Aloware provides more comprehensive contact management features, including the ability to log all points of contact, such as text messages, voicemails, and even call transcriptions. However, Aloware lacks the ability to sort contacts chronologically.

"...Plus I can better monitor our customer contact ratio for a better staff planning...." Peer review by Joan Dennese D

"...We needed a fast, stable cloud based calling solution with good support and integration with the other customer contact platforms we use...." Peer review by Administrator