Freshdesk Contact Center Overview

Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Freshdesk Contact Center.

Other use cases:

  • Communication Management
  • Contact List Management
  • Social Media Analytics
  • Conference Call Management
  • Call Analytics
  • Collaboration
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Freshdesk Contact Center.

Other priorities:

  • Acquire Customers
  • Improve Internal Communications
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve ROI
See all business priorities See less business priorities

Freshdesk Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Freshdesk Contact Center works with different mediums / channels such as Phone Calls.

Freshdesk Contact Center's features include Recording, Ticketing, Dashboard, etc. and Freshdesk Contact Center support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Freshdesk Contact Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Its IVR, Call routing, its new revamped Dashboard for monitoring calls and the user friendly interface making it easy to navigate and configure...." Peer review by Lizier J, Technical Support Engineer, Information Technology and Services

Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, QueueMetrics, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Freshdesk Contact Center

Top Industries

  • Information Technology and Services
  • Accounting
  • Hospitality

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Freshdesk Contact Center is popular in Information Technology And Services, Accounting, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Freshdesk Contact Center Use Cases

Why is Freshdesk Contact Center the best choice for Helpdesk Management?

What solutions does Freshdesk Contact Center provide for Call Recording?

Why is Freshdesk Contact Center the best choice for Engagement Management?

What Are the key features of Freshdesk Contact Center for Communication Management?

Why is Freshdesk Contact Center the best choice for Contact List Management?

24+ more Business Use Cases

28 buyers and buying teams have used Cuspera to assess how well Freshdesk Contact Center solved their Contact Center Software needs. Cuspera uses 1097 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Freshdesk Contact Center case study

HelloFresh
Food & Beverages
Food & Beverages
CASE STUDY HelloFresh

HelloFresh improved supply chain response and team collaboration using Freshservice, leading to enhanced data availability and operational efficiency.

Read More

Video

Getting started with Freshdesk Contact Center | For admins

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Frequently Asked Questions(FAQ)

for Freshdesk Contact Center

What is Freshdesk Contact Center?

Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations.

Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly

Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.

What is Freshdesk Contact Center used for?

Freshdesk Contact Center is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Helpdesk Management, Call Recording and Engagement Management .

What are the top features of Freshdesk Contact Center?

Recording, Ticketing and Dashboard are some of the top features of Freshdesk Contact Center.

Who uses Freshdesk Contact Center?

Freshdesk Contact Center is used by Information Technology And Services, Accounting and Hospitality among other industries.

What are Freshdesk Contact Center alternatives?

Dialpad Ai Contact Center, 8X8 Business Phone, QueueMetrics and CloudTalk are popular alternatives for Freshdesk Contact Center.

Where is Freshdesk Contact Center located?

Freshdesk Contact Center is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo CA 94403.
lightning

Peers used Freshdesk Contact Center for helpdesk management and call recording

Freshdesk Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.89/5 ★

Read Reviews (7)
Analytics

4.21/5 ★

Read Reviews (37)
Custom Reports

4.19/5 ★

Read Reviews (90)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.89/5 ★

Read Reviews (7)
Analytics

4.21/5 ★

Read Reviews (37)
Custom Reports

4.19/5 ★

Read Reviews (90)

Software Failure Risk Guidance

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for Freshdesk Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Freshdesk Contact Center

Freshworks Inc News

Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience - GlobeNewswire

Freshworks launched a user-friendly AI agent to enhance experiences for customers and employees.

22/10/2024 - source

Freshworks Unveils Easy - To - Use AI Agent to Improve the Customer and Employee Experience

Freshworks Inc. launches an easy-to-use AI agent to enhance customer and employee experiences, aiming to simplify interactions.

22/10/2024 - source

Murali Swaminathan named Chief Technology Officer at Freshworks

Murali Swaminathan is the new Chief Technology Officer at Freshworks.

02/09/2024 - source

Freshworks Inc Feeds

Freshworks Names Enterprise SaaS Veteran as Chief Product Officer to Lead AI Strategy - StockTitan

Freshworks appoints a new Chief Product Officer to lead its AI strategy, focusing on enterprise SaaS.

01/12/2024 - source

Freshworks Appoints Srinivasan Raghavan as Chief Product Officer - GlobeNewswire

Freshworks has appointed Srinivasan Raghavan as their new Chief Product Officer.

01/12/2024 - source

Freshworks Revenue Surges 22% to $187M, Launches $400M Stock Buyback Program | FRSH Stock News - StockTitan

Freshworks sees a 22% revenue increase to $187M and announces a $400M stock buyback program.

05/11/2024 - source

Freshworks Inc Profile

Company Name

Freshworks Inc

Company Website

https://www.freshworks.com/

Year Founded

2010

HQ Location

2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES H